Foscam WS-7004 Скачать руководство пользователя

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5 FAQ and maintenance

5.1 FAQ

If the problems are not listed, please contact the local service or call the HQ service. We are willing to offer

the service.

、

The DVR can not boot up normally.

Possible reasons are as followed:

The power supply is not correct.

Switch power supply line is not in good connection.

Switch power supply is damaged.

The program updating is wrong.

The hard disk is damaged or the hard disk lines are broken.

The front panel is damaged.

The main board of the DVR is damaged.

、

The DVR reboots automatically or stops working after boot up a few minutes.

Possible reasons are as followed:

The input voltage is not stable or too low.

The hard disk is damaged or the hard disk lines are broken.

The power of the switch power supply is low.

Frontal video signal is not stable.

Bad heat radiator or too much dust or bad running circumstance for the DVR.

The hardware of the DVR is damaged.

、

System can not detect hard disk.

Possible reasons are as followed:

The hard disk power supply line is not connected.

The cables of the hard disk are damaged.

The hard disk is damaged.

The SATA port of main board is damaged.

、

There are no video outputs in single channel, multiple channels and all channels.

Содержание WS-7004

Страница 1: ...solid or liquid fall into or infiltrate the DVR Please brush printed circuit boards connectors fans machine box and so on regularly Before the dust cleaning please switch off the power supply and unplug it Do not disassemble or repair the DVR by yourself Do not replace the components by yourself Environment Please place and use the DVR between 0 and 40 A void direct sunlight Stay away from heat so...

Страница 2: ...cification 10 2 6 2 Alarm output port specification 11 2 6 3 Alarm output port relay parameters 11 2 7 Speed dome connections 11 3 Basic operation 12 3 1 Turn on 12 3 2 Turn off 12 3 3 Login 13 3 4 Preview 13 3 5 Desktop shortcut menu 13 3 5 1 Main menu 14 3 5 2 Video playback 14 3 5 3 Record Mode 17 3 5 4 Alarm output 18 3 5 5 PTZ control 18 3 5 6 Color setting 24 3 5 7 TV adjust 24 3 5 8 Logout ...

Страница 3: ...5 2 User management 44 4 5 3 Online user 47 4 5 4 TV adjust 47 4 5 5 Auto maintenance 47 4 5 6 Resume default 47 4 5 7 Upgrade 48 4 6 System information 48 4 6 1 Hard disk information 48 4 6 2 Code stream statistics 49 4 6 3 Log information 49 4 6 4 Edition information 50 4 7 Shut down system 50 5 FAQ and maintenance 51 5 1 FAQ 51 5 2 Maintenance 56 Appendix 1 Remote controller operation 57 Append...

Страница 4: ...ication ability and telecommunication ability The series DVR can be applied in the bank telecom electric power system judicial system transportation intelligent housing factory storehouse water conservancy and so on 1 2 Main functions Real time surveillance analog interface and VGA interface VGA interface is equipped selectively surveillance function through monitor or display Storage non working ...

Страница 5: ...ut which is convenient for the alarm linkage and light control at the spot protecting circuits at the alarm input and output interface which protects the main machine from damage Communication interface RS485 interface which fulfills the alarm input and PTZ control standard ethernet network interface which fulfills the telecommuting function Intelligent operating mouse action function fast copy an...

Страница 6: ...ower wire the connection between the fan power and the main board Front panel and rear panel The key function specification in the front panel and the interface specification in the real panel are in the specification Please check the product type in the front panel whether is accordant with the product type you order The label in the real panel is very important for the after service Please prote...

Страница 7: ...on 3 search button 4 play or pause 5 fast play 6 play previous file 7 play next file 8 Enter Menu 9 USB interface 10 Cancel button 2 4 Rear panel 1 2 3 4 5 6 7 8 9 10 11 1 audio input 2 video output 3 video VGA output 4 audio input 5 audio output 6 network interface 7 USB interface 8 power jack 9 power switch 10 external interface 11 grounding ...

Страница 8: ...is too far it should adopt shielded twisted pair video compensation equipment and transmit by fiber to insure the signal quality The video signal line should be away from the electro magnetic Interference and other equipments signal lines The high voltage current should be avoided especially Insure the connection stable and credible The signal and shield lines should be firm and connected credible...

Страница 9: ...phenomena 3 Use fitment materials that absorb the sound to reduce reflection of the sound 4 Adjust the layout of the sound box and the tone arm 2 6 Alarm input and output connections １ Alarm input A Alarm input is grounding alarm input B Alarm input demand is the grounding voltage signal C When the alarm is connected with two DVRs or connected with DVR and other equipments it should be isolated by...

Страница 10: ...eaning G grounding C1 NO1 Alarm output interface constant open type A B 485communication interface which is connected with the recording control equipments such as the decoder 2 6 1 Alarm input port specification 1 channels alarm input Alarm input type unlimited The grounding and the com port of the alarm sensor are parallel The alarm sensor is external power supply The grounding of the alarm and ...

Страница 11: ...tch power 125VA 160W maximal switch voltage 250VAC 220VDC maximal switch current 1A isolation Homo polarity interface 1000VAC 1minute Inhomo polarity interface 1000VAC 1 minute Interface and winding 1000VAC 1 minute Surge voltage Homo polarity interface 1500VAC 10 160us Turn on time 3ms max Turn off time 3ms max longevity mechanical 50 106 MIN 3Hz electric 200 103 MIN 0 5Hz Environment temperature...

Страница 12: ... 2 Turn off There are two methods to turn off the DVR Entering main menu and choosing turn off in the turn off the system option is called soft switch Pressing the power supply switch is called hard switch Illumination 1 Auto resume after power failure If the DVR is shut down abnormally it can automatically backup video and resume previous working status after power failure 2 Replace the hard disk...

Страница 13: ...times the alarm will start If the password is continuous wrong five times the account will be locked Through reboot or after half an hour the account will be unlocked automatically For your system security please modify your password after first login 3 4 Preview You can right click mouse to choose the switch between the windows The system date time and channel name are shown in each viewing windo...

Страница 14: ...n as below Picture3 3 Main menu 3 5 2 Video playback There are two methods for you to play the video files in the hard disk 1 In the desktop shortcut menu 2 Main menu video recording video playback Note The hard disk that saves the video files must be set as read write or read only state 4 5 1 ...

Страница 15: ... searching criteria file information Look up the found file information file backup Backup the chosen file Click the button and operate as followed Note The storage must be installed before the file backup If the backup is terminated the already backup can playback individually Picture 3 5 detect the storage Detect Detect the storage connected with the DVR such as hard disk or universal disk ...

Страница 16: ... the file information Add Show the file information satisfying the set file attributes Start Pause Click the play button to start the backup and click the pause button to stop the backup Cancel During backup you can exit the page layout to carry out other functions file searching Search the file according to the searching parameter Picture 3 7 file searching File type Set the searching file type C...

Страница 17: ...ccurate playback Input time h m s in the time column and then click play button The system can operate accurate playback according to the searching time Local zoom When the system is in single window full screen playback mode you can drag your mouse in the screen to select a section and then left click mouse to realize local zoom You can right click mouse to exit 3 5 3 Record Mode Please check cur...

Страница 18: ...n use desktop shortcut menu or click main menu alarm function alarm output to enter the alarm output interface Picture 3 9 alarm output configuration Alarm is on according to the configuration Manual Click the all button and the according channel is alarming no matter the channel in any state stop Click the stop button and the according channel stops alarming no matter the channel in any state 3 5...

Страница 19: ...e 4 directions in Front panel is supportive high speed PTZ Full screen show channel image Left press mouse and control PTZ to rotate orientation Left press mouse and then rotate the mouse to adjust the zoom multiple of the camera setup Enter the function operation menu window switch Switch between different windows Special functions 1 Preset Set a location for the preset calls the preset points PT...

Страница 20: ...en Points Multiple preset points connected cruise lines call cruise between points the PTZ run around on the line 1 Cruise Between Points Settings Cruise lines is connected by multiple preset points setting procedure is as follows Step1 In Picture 3 10 the Direction key will turn PTZ to designated location click Settings button to enter Picture 3 13 Step 2 click Cruise buttons the write proper val...

Страница 21: ...se in the value blank then click Cruise between Points button PTZ begins to work on the cruise line Click Stop button to stop cruise 3 Scan PTZ also can work on the preset scan line repeatedly 1 Scan setup Step1 In Picture 3 10 click Setup button enter Picture 3 14 Step2 Click Scan button the input proper value in the scan value blank Step3 Click Start button enter Picture3 10 here you can set the...

Страница 22: ...click Setup button enter Picture 3 15 select the left boundary return to Picture 3 10 Step2 Please click direction arrows to adjust PTZ direction click Setup button enter Picture3 15 then select the right boundary return to Picture 3 10 Step3 Complete setup that is the position of left and right boundary Picture 3 15 Boundary Scan Setup 2 Boundary Scan Calls In Picture 3 10 click Page Shift button...

Страница 23: ...Picture 3 12 click Page Shift button into Picture3 16 setting auxiliary function Auxiliary number corresponding to auxiliary switch on the decoder Picture 3 16 Auxiliary Function Control Intuitive Auxiliary Operation choose auxiliary equipment select Open or Close button switch control Auxiliary Number The operation of corresponding auxiliary switch according to PTZ agreement Page Shift In Picture...

Страница 24: ...s current channel for single window display and cursor place for multi window display You can use the desktop shortcut menu and enter the interface The image parameters include tonality brightness contrast saturation You can set different parameters at different time sections Picture 3 18 image color 3 5 7 TV adjust Adjust TV output area parameters You can use the desktop shortcut menu or enter ma...

Страница 25: ...out Quit the menu Offer password next entrance shut down Quit the system Turn off the power supply When press the shut down button there is schedule hint After three seconds the system is shut down Cancel midway is of no effect reboot Quit the system Reboot up the system 3 5 9 Window switch Preview in single window four windows eight windows nine windows according to the choice ...

Страница 26: ...on alarm output screen hint recording PTZ patrol Alarm input Set alarm input channel equipment type linkage parameters defending time section alarm output screen hint recording PTZ patrol Alarm output Set alarm mode configuration manual shut down System configuration Common configuration Set system time data format language hard disk full time operation machine number video format output mode summ...

Страница 27: ...with the already login user Lock the account after break until booting up again TV adjust Adjust TV upside downside nearside starboard distance Automatic maintenance Set automatic reboot system and automatic deleting files Resume default Resume setup state common setup code setup recording setup alarm setup network setup network service preview playback serial port setup user management System inf...

Страница 28: ...the double backup make sure that there are two hard disks installed One is read write disk and the other is redundant disk refer to 4 5 1 length Set the time length of each video file 60minutes is default value prerecording Record 1 30 seconds before the action time length is decided by the code stream recording control Set video state configuration manual or stop configuration Record according to...

Страница 29: ...er to chapter 4 3 to set corresponding alarm function 4 2 2 Video playback Refer to chapter 3 5 2 4 2 3 Video backup You can backup the video files to external storage through setup Note The storage must be installed before the file backup If the backup is terminated the already backup can playback individually Picture 4 2 detect the equipment detect Detect the storage connected with the DVR such ...

Страница 30: ...se button to stop the backup cancel During backup you can exit the page layout to carry out other functions 4 3 Alarm Function Alarm functions include motion detect camera mask video loss alarm input and alarm output 4 3 1 Motion Detect When system detects the motion signal that reaches the set sensitivity the motion detect alarm is on and the linkage function is turned on Picture 4 4 motion detec...

Страница 31: ...time section You can set according to week or set uniformly Each day is divided into four time sections means the set valid Picture4 6 set the time section interval Only one alarm signal is turned on even there are several motion detect signals in the set interval alarm output Start the external equipment of corresponding linkage alarm when the motion detect alarm is turned on delay Delay a few mo...

Страница 32: ... patrol and so on Picture 4 7 PTZ Linkage screen hint Pop the alarm information dialog box in the local host computer screen EMAIL means sending an email to user when the alarm is turned on Note Set in the network service and send an email 4 3 2 Video Blind When the video image is influenced by the environment such as bad brightness or reaching the set sensitivy parameter the camera mask function ...

Страница 33: ...turned on and the linkage function is turned on Picture 4 9 video loss Set method refer to chapter 4 3 1 4 3 4 Alarm input When the equipment obtains the external alarm signal the alarm function is turned on Picture 4 10 alarm input Set method refer to chapter 4 3 1 4 3 5 Alarm output Refer to chapter 3 5 4 ...

Страница 34: ...ty you want to inspect Enable Select it to make sure abnormal function workable Show message Automatically alarm cue dialog box come out of the main screen Buzzer Device will have two long nosie di di while alarm is happening 4 4 System setup Set the system parameters such as general setup code setup network setup network service output mode PTZ control serial port setup and alternate patrol setup...

Страница 35: ...ll number Only when the address button in the remote controller and the corresponding DVR number is matched the remote operation is valid video format PAL or NTSC latency time Set the latency time in 0 60 0 means no latency time summer time Choose the summer time option and pop the dialog box as followed Picture 4 13 summer time week setup Picture 4 14 summer time data setup 4 4 2 Encode setup Set...

Страница 36: ...ose the variable code stream there are six image quality options code stream value Set the code stream value to modify the image quality The larger code stream value the better image quality Reference range D1 1000 1500kbps CIF 384 1500kbps QCIF 64 512kbps video audio When the icons are all in reverse displayed the video file is video and audio multiplex stream Combination coding combination codin...

Страница 37: ...der The address must be set and reboot then it works TCP port Default 34567 HTTP port Default 80 HS Download network transmission strategy There are three strategies self adaption image quality precedence and fluency precedence The code stream will adjust according to the setup Self adaption is the tradeoff between the image quality precedence and fluency precedence Fluency precedence and self ada...

Страница 38: ...t up your system Then the DVR will build a network connection based on PPPoE The IP address will change into dynamic IP address after above operation is well done Operation After PPPoE dialing successfully look up the IP address in the IP address and obtain the current IP address Then use this IP address to visit the DVR through user port NTP setup Picture4 19 NTP setup ...

Страница 39: ...TP server check interval Default 10minutes EMAIL setup If the alarm is turned on or the alarm linkage photos are taken send an email about the alarm information and the photos to appointed address Picture 4 20 EMAIL setup SMTP server Email server address It could be an IP address or domain name Domain name can be translated only it is the correct DNS configuration Port Email server port number SSL...

Страница 40: ...dress is in the white and black list at the same time the black list precedence is higher Picture 4 21 IP purview setup DDNS It is the abbreviation of dynamic domain name server Local domain name Provide the domain name registered by DDNS User name Provide the account registered by DDNS Password Provide the password registered by DDNS When the DDNS is successfully configured and start you can conn...

Страница 41: ...output mode Front output In the local preview mode include channel name time title channel title recording status alarm status code stream information transparency and cover area Code output In the network surveillance and video file mode include channel name time title channel title recording status alarm status code stream information transparency and cover area Picture4 24output mode channel na...

Страница 42: ... display resolution channel Choose the set code output channel number cover area means the selective state Click the cover area button and enter the corresponding channel window You can cover the arbitrary using mouse 4 4 6 PTZ setup Picture 4 25 PTZ setup channel Choose the dome camera input channel protocol Choose the corresponding dome protocol PELCOD as an example address Set as the correspond...

Страница 43: ...t Include 5 8 options stop bit Include 2 options check Include odd check even check sign check blank check 4 4 8 Patrol setup Set the patrol display J means that the patrol mode is turned on You can choose the single window four windows nine windows sixteen windows patrol display or single display Picture 4 27 patrol setup interval Set the patrol switch interval The set range is 5 120 seconds Note...

Страница 44: ...Double backup the video files in the write read disk Picture4 28 hard disk management 4 5 2 User management Manage the user purview Note 1 The char length is 8 bytes at most for the following user and user team name The blank ahead or behind the char string is invalid The middle blank in the char string is valid Legal char include letter number underline subtraction sign dot 2 There is no limit in...

Страница 45: ... who possess the user control purview can modify his her own or other user password Picture 4 30 modify password add user Add a user in the team and set the user purview Enter the menu interface and input the user name and password Choose the team and choose whether cover using the user Cover using means that the account can be used by multiple users at the same time Once choose the team the user ...

Страница 46: ...shut down the equipment real time surveillance playback recording setup video file backup and so on Picture 4 32 add team delete user Delete the current user Choose the user and click delete user button delete team Delete the current team Choose the team and click delete team button Picture 4 33 delete team ...

Страница 47: ...n the user is locked until next boot strap Picture 4 34 online user 4 5 4 TV adjust Refer to chapter 3 2 7 4 5 5 Auto maintenance The user can set the auto reboot time and auto file deleting time limit Picture 4 35 auto maintenance 4 5 6 Resume default The system resume to the default setup You can choose the items according to the menu ...

Страница 48: ...grade choose USB interface upgrade file choose the file which needs upgraded 4 6 System information 4 6 1 Hard disk information Display the hard disk state hard disk type overall capability residual capability the recording time and so on Picture 4 38 hard disk information ...

Страница 49: ...m statistics Display the code stream Kb S and hard disk capability MB H in real time It displays as the wave sketch map Picture 4 39 code stream statistics 4 6 3 Log information Look up system log according to the set mode Log information include system operation configuration operation data management alarm affair recording operation user management file management and so on Set the time section ...

Страница 50: ...40 log information 4 6 4 Edition information Display the basic information such as hardware information software edition issue data and so on Picture4 41 edition information 4 7 Shut down system Refer to chapter 3 5 8 ...

Страница 51: ...DVR reboots automatically or stops working after boot up a few minutes Possible reasons are as followed 1 The input voltage is not stable or too low 2 The hard disk is damaged or the hard disk lines are broken 3 The power of the switch power supply is low 4 Frontal video signal is not stable 5 Bad heat radiator or too much dust or bad running circumstance for the DVR 6 The hardware of the DVR is d...

Страница 52: ... transmission distance is too far or the loss of the video transmission line is too large 4 The color and brightness setting of the DVR is wrong 6 I can not find the video files in local playback mode Possible reasons are as followed 1 The data line of the hard disk is damaged 2 The hard disk is damaged 3 Update the different program with the origin program files 4 The video files to look up are c...

Страница 53: ... There is something wrong with the frontal PTZ 2 The setting connection or the installation of the PTZ decoder is not correct 3 The connections are not correct 4 The PTZ setting of the DVR is not correct 5 The protocols of the PTZ decoder and the DVR are not matched 6 The address of the PTZ decoder and the DVR are not matched 7 When multiple decoders are connected the far port of the PTZ decoder l...

Страница 54: ...urce limited 3 Choose the play in team mode in the network setup of DVR 4 The region shelter or channel protection is set 5 The user has no surveillance purview 6 The real time image of the hard disk recording machine itself is not clear 15 Network connection is not stable Possible reasons are as followed 1 Network is not stable 2 IP address is conflicted 3 MAC address is conflicted 4 The network ...

Страница 55: ...ion Please update the program 19 Alarm is not working Possible reasons are as followed 1 The setting of the alarm is not correct 2 The connection of the alarm is not correct 3 The alarm input signal is not correct 4 A alarm is connected with two loops synchronously 20 The remote controller is not working Possible reasons are as followed 1 The remote control address is not correct 2 The remote cont...

Страница 56: ...nce 1 Please brush printed circuit boards connectors fans machine box and so on regularly 2 Please keep the grounding well done to prevent the video or audio signal interfered and the DVR from static or inductive electricity 3 Do not pull out the video signal line or RS 232 port or RS 485 port with the power on 4 Do not use the TV in the local video output port VOUT of DVR It will damage the video...

Страница 57: ...n in the front panel 2 Numeric button Code input number input channel switch 3 Esc Same function as Esc button in the front panel 4 Direction button Same function as direction button in the front panel 5 Record control Control the record 6 Record mode Same function as Record mode 7 ADD Input the number of DVR to control it 8 FN Assistant function ...

Страница 58: ...he channel to make it full screen display double click again to resume the multi window display Left click Choose the according function in the menu Right click Pop desktop shortcut menu in preview state Current shortcut menu in the menu Press middle button Add or subtract number in the number setting Switch the items in the combo box Page up or down in the list Move mouse Choose the widget or mov...

Страница 59: ...ber time hour capability in an hour M hour The recording time formula is Recording time hour overall capability M Capability in an hour M hour channel number The DVR introduces the MPEG4 H 264 compression technology Its dynamic range is very large so the hard disk capability calculation is based on the estimation values of each channel creating files in an hour Example The video files in each chan...

Страница 60: ...e display 1 4 8 9 image display 1 4 8 9 16 image display video Video standard PAL 625string 50 field s Surveillance image quality PAL D1 704 576 Playback image quality PAL D1 704 576 Image compression H 264 mp Image control 4 options Recording speed CIF PAL 100fps overall PAL 200fps overall PAL 400fps overall Image motion detect 396 22 18 detection areas multiple sensitivity audio Audio compressio...

Страница 61: ...put 4 RCA Audio output 1 RCA Alarm input 4ch 8ch 8ch Alarm output 1channel Network port RJ45 10M 100M adoptive Ethernet network port PTZ control port 1 RS485 USB port 2 USB ports Hard disk port 2 SATA port other Power supply 12V 4 15A external power supply Power consume 15W without hard disk Working temperature 0 55 Working humidity 10 90 Air pressure 86kpa 106kpa Size 440 width x260 depth x50 hei...

Страница 62: ...Page62 ...

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