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5.1.3 I have forgotten the administrator password
To reset the administrator username and password, press and hold down the RESET BUTTON
for 5 seconds. Upon releasing the reset button, wait for 20 seconds, the camera will reboot and
the username and password will return to the factory default administrator username and
password. Please power on the camera before reset
Default administrator username:
admin
Default administrator password: No password
5.1.4 Camera can not record when I click Record button or
I can’t change the
manually record path
When you use Windows7 or Vista, you may be not able to do manually record or change the
record path because of the security settings of computer.
There are two ways to resolve this problem:
(1) Please add the camera as a trusted site to resolve this issue. The steps are
IE browser
Tool
Internet Properties
Security
Trusted sites
Sites
Add
(2)
Open IE browser, then right click, select “Run as administrator”
5.1.5
Subnet doesn’t match
Check whether your ipcamera in the same subnet of your computer. The step is
Control
Panel
Network Connections
Dbclick
Local Area Connections
Choose
General
Properties
.(Figure 3.23/3.24)
Check subnet mask, IP address and gateways. When
you set IP address please make sure they are in the same subnet. Otherwise you can't access
camera.
5.1.6 No Pictures Problems
The video streaming is transmitted by the ActiveX controller. If ActiveX controller isn‟t installed
correctly you will see no video image. You can resolve this problem by this way:
Download ActiveX controller and set the safety property of IE in the PC when you view it first
time: IE browser
Tool
Internet Proper
Security
Custom Level
ActiveX control and
Plug-
ins. Three options of front should be set to be “Enable”, The ActiveX programs read by the
computer will be stored. As follows:
Enable: Download unsigned ActiveX controls
