15
6.0. TROUBLESHOOTING
█ 6.1. COMMON PROBLEMS
Before you call for service, review the following list. It may save you time and expense. This list
includes common occurrences that are not the result of a defect in workmanship or materials.
SITUATION
POSSIBLE CAUSES
SOLUTIONS
The air conditioner
does not work.
There is no electricity.
Turn it on after connecting the unit to a socket
with power, or if there is a power outage, wait for
electricity to be restored.
The overflow error code "E0" is
displayed.
Drain the water inside the indoor unit.
The ambient temperature is too low or
too high.
The recommended working temperature for this unit
is 7 to 35°C (44 to 95°F).
In Cooling mode, the room temperature
is lower than the set temperature.
This is normal. Leave the temperature as it is, or
if a colder environment is desired, adjust the set
temperature to be lower than the room temperature.
In Dehumidification mode, the ambient
temperature is low.
The appliance must be placed in a room with an
ambient temperature greater than 17°C (62°F).
The efficiency of the
cooling is very poor.
There is direct sunlight in the room.
Pull the curtain or close the blinds to prevent
sunlight from heating the room.
Doors or windows are opened.
Close doors and windows.
There are a lot of people in the room.
Wait for people to leave to see if the room cools
down.
There are other sources of heat present
in the room.
Turn off or remove any heat sources that could be
counteracting the cooling efficiency of the unit.
The filters are dirty.
Clean or replace the air filters.
The air inlet or outlet is obstructed.
Clear objects or furniture that could be blocking the
inlet or outlet of the unit.
There is excessive
noise coming from
the unit.
The air conditioner is not placed on a
flat surface.
To reduce noise and vibration, put the air conditioner
on a flat and hard surface.
The compressor
does not work.
The unit was recently turned off or the
operation mode was changed.
The compressor of the outdoor unit is protected by
a 3-minute delay. When the unit is powered on after
being recently turned off, or is switched to Cooling
mode from another mode, the compressor may
take up to 3 minutes to turn on and start producing
cool air.
The remote control
does not work.
The distance between the appliance
and the remote control is too great.
Get closer to the unit so the remote control signal
can reach the unit's receiver.
The remote control is not properly
aligned with the portable unit signal
receiver.
Make sure to be facing the unit when pressing keys
on the remote control.
The batteries are dead.
Replace with new batteries.
