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Malfunctions, possible causes and solutions
7. Malfunctions, possible causes and solutions
7.1 Troubleshooting
BOILER STATUS
MALFUNCTION
PROBABLE CAUSE
USER'S TASKS
QUALIFIED PERSONNEL'S
TASKS
E01*
Burner does not ignite
Gas supply failure.
Check gas supply.
Check gas supply cock or gas network safety valve intervention.
Gas valve is disconnected.
Contact qualified personnel
Reconnect it.
Gas valve is faulty.
Contact qualified personnel
Replace it.
The board is faulty.
Contact qualified personnel
Replace it.
Burner does not ignite: no
spark
Ignition relay is faulty.
Contact qualified personnel
Replace the electrode.
Ignition transformer is faulty
Contact qualified personnel
Replace the ignition
transformer.
Electronic board does not
ignite. It is faulty.
Contact qualified personnel
Replace electronic board.
Burner ignites for a few
seconds and goes off.
Electronic board does not
detect flame: inverted phase
and neutral.
Contact qualified personnel
Verify correct neutral and
phase connection.
Detection electrode cable is
interrupted.
Contact qualified personnel
Reconnect or replace wire.
Detection electrode is faulty.
Contact qualified personnel
Replace the electrode.
Electronic board does not
detect flame: it is faulty.
Contact qualified personnel
Replace electronic board.
Ignition heat input setting is
too low.
Contact qualified personnel
Increase it.
Minimum heat input is not set
correctly.
Contact qualified personnel
Check burner setting.
E02*
Flow temperature exceeded
the max. allowed value.
Circulation pump is faulty.
Contact qualified personnel
Replace it.
Circulation pump is seized.
Contact qualified personnel
Check pump electrical
connection.
E03*
Air pressure switch triggering.
Flue gas exhaust pressure
switch is faulty
Contact qualified personnel
Check pressure switch: replace
it if faulty.
The silicone pipes are
disconnected or damaged.
Contact qualified personnel
Connect or replace silicone
pipes
Air intake or flue gas vent flow
is not correct.
Contact qualified personnel
Check air intake/flue gas
vent ducts: clean or replace if
necessary.
Fan disconnected.
Contact qualified personnel
Reconnect it.
Fan faulty.
Contact qualified personnel
Replace it.
The board is faulty.
Contact qualified personnel
Replace it.
E04**
CH system water pressure is
low.
The system is leaking.
Check system.
Pressure transducer is
disconnected.
Contact qualified personnel
Reconnect it.
Pressure transducer is faulty.
Contact qualified personnel
Replace it.