background image

32 

25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A

Icemaker troubleshooting

Flashing water LED at any time indicates that water signal to board had been lost for more than one second.

Ten-second delay: There is a 10 second delay in reaction to loss of water (WTR) or bin (B-E) signals. If signals are not 
lost for more than 10 seconds, no reaction will occur.

Problem

Indicators

Corrective Action

Icemaker will not run.

System status: compressor, 
gearmotor, and fan motor 
inoperative.

1.  No power to unit.

2.  Open bin level control.

3.  Water OK LED (WTR) not on.

4.  20M or 2ND LED is on indicating that fi rst or 

second torque error has occurred.

5.  Gear motor locked up (immediate torque error 

indicated by LEDs when board is reset).

6.  Open coil on gearmotor start relay causing an 

immediate torque error.

1.  Check that unit is plugged in, circuit breakers are on.

2.  Adjust or replace ice level control.

3.  Check reservoir for water, restore water to unit.

4.  See #6 below.

5.  Repair or replace gearmotor.

6.  Replace gearmotor start relay.

Compressor will not run.

System status: gearmotor 
and fan motor run.

1.  Condenser coil plugged causing open overload or 

high pressure cut-out. 

2.  Defective starting capacitor.

3.  Defective starting relay.

4.  Open motor winding.

5.  No power output from compressor output terminal 

on control board.

1.  Clean condenser coil and replace overload if 

necessary.

2.  Replace start capacitor.

3. Replace relay.

4.  Ohm out windings and replace compressor if 

necessary. 

5.  Check terminal connection and replace control board 

if necessary.

Unit cycles intermittently.

System status: compressor, 
gearmotor, and fan motor 
cycle.

1.  Float reservoir running dry, sensing probe 

signalling for system to shut down.

1.  Check water supply to fl oat and fl oat operation. PC 

board will have fl ashing WTR LED.

Low ice production.

Poor quality ice.

1.  Dirty air fi lter or condenser coil.

2.  Restricted air fl ow to condenser coil.

3.  Mineral coated evaporator.

4.  Improper exhaust air provisions.

5.  Faulty expansion valve.

6.  Low refrigerant charge.

7. Superheat incorrect.

8. Inefficient compressor.

1.  Clean or replace fi lter, clean condenser.

2. Remove obstruction.

3. Clean evaporator.

4.  Provide proper exhaust air provisions per Follett 

installation manual.

5.  Replace expansion valve.

6.  Check for leaks; repair, evacuate, and weigh in correct 

charge.

7.  Check that TXV sensing bulb is securely clamped in 

place and not damaged; check that insulated bulb 
cover is in place.

8. Replace compressor.

Water leaks from bottom of 
evaporator. 

1. O ring seal broken.

1.  Replace O ring.

Icemaker runs for short 
period of time and shuts 
down on torque error.

System status: 20M or 2nd 
LED is lit.

1.  Kink in ice transport tube.

2.  Bin level control remains in closed position.

3.  Ice transport tube ruptured internally.

4.  Worn evaporator bearings.

5.  Faulty gearmotor start relay. Icemaker torques out 

within 5 seconds of start-up.

6.  Torque out occurs when storage bin fi lls to capacity.

1.  Eliminate kink and check that tube routing complies 

with Follett icemaker installation manual.

2.  Adjust or replace control.

3.  Replace complete length of ice transport tube.

4.  Inspect bearings for roughness or binding and replace 

if necessary.

5.  Replace gearmotor start relay.

6.  Ensure that ice contacts bin thermostat before 

backing ice up in transport tube. Refer to dispenser 
manual for proper thermostat and ice tube mounting.

Evaporator is iced up on the 
outside. No ice production.

System status: compressor, 
gearmotor and fan motor 
running.

1.  Gearmotor running but no output rotation.

2.  Float reservoir empty.

3.  Air bubble in water supply line. Water

in reservoir but not in evaporator.

1.  Check for broken gearmotor output shaft or damaged 

gearbox.

2.  Check for defective water sensor (water OK (WTR) 

LED remains on even when fl oat empty or probe 
removed from water).

3.  Purge air from line.

Содержание Symphony 25HI400A

Страница 1: ...ith SensorSAFE Dispensing 25 50CI400A W L Countertop Dispenser with Lever Dispensing 25 50CI400A W S Countertop Dispenser with SensorSAFE Dispensing 25 50HI400A SI Wall Mount Ice only Dispenser with S...

Страница 2: ...ctrical systems 20 Electrical component locations 20 Wiring diagram lever dispense model 21 Wiring diagram SensorSAFE model 22 Icemaker operational and diagnostic sequences 23 Circuitry notes 23 Norma...

Страница 3: ...ensing equipment Following is an explanation of the different model numbers IMPORTANT Only qualified technicians should attempt to service or maintain this ice and water dispenser No service or mainte...

Страница 4: ...5 362mm 25HI400A W 36 5 927mm 50HI400A W 40 5 1029mm 21 5 546mm 24 5 622mm 14 25 362mm 17 432mm 3 4 FPT drain 3 8 FPT condenser outlet water cooled only 3 8 FPT condenser inlet water cooled only 3 8 w...

Страница 5: ...s 25 50HI400A Dispenser drain All 3 4 FNPT Air cooled 3 4 FNPT Water inlet All 3 8 FNPT All 1 2 FNPT Condenser inlet Water cooled 3 8 FNPT N A Condenser outlet Water cooled 3 8 FNPT N A Note Water shu...

Страница 6: ...ctions to ensure proper operation Provide clearances noted in clearances table on page 5 Countertop models provide the option of taking utilities out bottom or back of dispenser Wall mount model utili...

Страница 7: ...ondenser outlet line to the dispenser drain line 19 Turn on water supply and check for leaks 20 Clean and sanitize dispenser and ice machine before putting into service 21 Turn power on and allow icem...

Страница 8: ...2 FNPT water supply Installing wall mount dispensers WARNING Wall mount dispensers are intended to be mounted above a sink eliminating the need for a drain pan Before beginning installation verify th...

Страница 9: ...ter supply and water inlet fitting Fig 10 1 8 Using supplied 3 4 drain tubing and barbed fittings connect 3 4 barbed drain elbow fitting on dispenser to 3 4 FNPT drain Fig 10 2 9 Route power cord thro...

Страница 10: ...h to ON position 18 As unit starts to make ice continue to pour sanitizing solution into reservoir maintaining level just below reservoir overflow 19 Continue to make ice with sanitizing solution for...

Страница 11: ...pply valve and replace reservoir cover Restore power to icemaker and ensure compressor switch is in ON position Make ice for at least 15 minutes to flush any remaining solution from system Discard thi...

Страница 12: ...ed to ensure peak performance and delivery of clean sanitary ice The following cleaning procedures should be performed at least as frequently as recommended and more often if environmental conditions...

Страница 13: ...t running When the icemaker is running a layer of ice forms on the interior surface of the evaporator This ice is continuously removed by a slowly rotating 12 RPM auger The auger carries the ice upwar...

Страница 14: ...tion 1 Remove all ice from storage area of dispenser 2 Remove center thumb nut from dispense wheel 3 Remove thumb nuts holding baffle inside bin and remove baffle 4 Tilt rear of wheel up and lift off...

Страница 15: ...19 3 4 Close main water shut off valve Fig 19 1 5 Disconnect water line to float valve Fig 19 2 6 Disconnect water line to solenoid Fig 19 3 7 Remove screws securing bottom of icemaker electrical box...

Страница 16: ...rs Fig 22 3 12 Slide icemaker electrical box up and off unit Fig 22 4 Fig 23 Air cooled only 23 2 23 1 13 Use hooks on icemaker electrical box to hang box on front of condenser Fig 23 1 14 Remove icem...

Страница 17: ...ig 24 1 14 Remove icemaker from dispenser Fig 24 2 Fig 25 All models TOP Electrical box must be in UP position before supplying power Start relay is gravity sensitive and MUST be in UP position Failur...

Страница 18: ...replaced reinstall compression nozzle on new evaporator Fig 27 27 1 Fig 28 Evaporator disassembly Note The upper bearing lower bearing and auger assemblies must be replaced as assemblies The bottom a...

Страница 19: ...plate to base of icemaker and lift gearbox and motor clear of icemaker 4 Remove machine screws holding mounting plate to motor 5 Install new motor in reverse order Fan removal Fig 29 29 2 29 1 1 Remo...

Страница 20: ...ssembly Electrical systems To reduce risk of shock disconnect power before servicing WARNING TOP Electrical box must be in UP position before supplying power Start relay is gravity sensitive and MUST...

Страница 21: ...NSER FAN BISON GEAR MOTOR NOTES 1 HIGH PRESSURE SAFETY SWITCH OPENS 425psi CLOSES 297psi SNAP SWITCH 2 COMPRESSOR START RELAY IS GRAVITY SENSITIVE SEE LABEL ON RELAY FOR PROPER ORIENTATION GROUND SCRE...

Страница 22: ...WITCH OPENS 425psi CLOSES 297psi SNAP SWITCH 2 COMPRESSOR START RELAY IS GRAVITY SENSITIVE SEE LABEL ON RELAY FOR PROPER ORIENTATION GROUND SCREW ICE MACHINE PCB WHT WHT WHT BLK BLK BLK RED ORG BLK WH...

Страница 23: ...components being serviced are energized High pressure cutout opens at 425 PSO and closes at 287 PSI auto reset Compressor switch should read open in ON position Compressor start relay is position sen...

Страница 24: ...OR T O L GEAR MOTOR RED START RUN RUN START START CAP WHITE BISON GEARMOTOR LINIX GEARMOTOR OR Normal operation Stage 2 The water sensor verifies water in the float The Water OK LED WTR comes on At th...

Страница 25: ...4 2 3 YELLOW GEAR MOTOR T O L GEAR MOTOR RED START RUN RUN START START CAP BISON GEARMOTOR LINIX GEARMOTOR OR Normal operation Stage 4 Once the ice level control opens the B E LED goes out After a 10...

Страница 26: ...ELLOW GEAR MOTOR T O L GEAR MOTOR RED START RUN RUN START START CAP WHITE BISON GEARMOTOR LINIX GEARMOTOR OR Normal operation Stage 6 When the dwell time of 20 minutes has expired the B T LED goes off...

Страница 27: ...WHITE BLACK BLUE RELAY START T O L BLACK 4 2 3 YELLOW GEAR MOTOR T O L GEAR MOTOR RED START RUN RUN START START CAP WHITE BISON GEARMOTOR LINIX GEARMOTOR OR Diagnostic sequence Stage 8 If the restart...

Страница 28: ...P WHITE BISON GEARMOTOR LINIX GEARMOTOR OR Diagnostic sequence Stage 10 If the water level in the float reservoir drops to an unacceptable level the WTR LED goes out shutting the icemaker off Also the...

Страница 29: ...9 Refrigeration cycle condenser filter dryer thermostatic expansion valve evaporator high side service port low side service port high pressure switch compressor high pressure vapor low pressure vapor...

Страница 30: ...Minimum Maximum Fahrenheit 40 F 90 F Celsius 4 C 32 C 1 Ambient air temperature is measured at the air cooled condenser coil inlet 2 Ambient water temperature is measured in the icemaker float reserv...

Страница 31: ...replace defective switch ON ON OFF Press clean switch on lower left side of electrical enclosure to return board to normal operation Place cup under drop zone in front of lens ON OFF OFF Troubleshoot...

Страница 32: ...uality ice 1 Dirty air filter or condenser coil 2 Restricted air flow to condenser coil 3 Mineral coated evaporator 4 Improper exhaust air provisions 5 Faulty expansion valve 6 Low refrigerant charge...

Страница 33: ...nstallation manual 5 Replace compressor Unit runs but not making ice System status compressor gearmotor fan motor running 1 Clogged or dirty air filter or condenser coil 2 Compressor not pumping 3 Low...

Страница 34: ...t tube 25 series 8 00196048 Ice transport tube 50 series 8 00192963 Louver exhaust 9 502682 Drain pan 10 502683 Grille 11 00192831 Cover front 25 series 12 00192849 Cover front 50 series 12 00969204 C...

Страница 35: ...ed includes 502418 5 00192864 Bracket chute includes fasteners 502057 6 00182808 Lever dispense 7 00192948 Chute and funnel ice 8 00184390 Chute water 9 502925 Elbow 3 8 10 00182832 Bracket water sole...

Страница 36: ...cription Reference 500514 Thermostat 1 502209 Switch dispenser power 2 502209 Switch icemaker bin signal 2 00195818 Cord and socket female icemaker power 3 00195826 Cord and socket female bin signal 4...

Страница 37: ...te water 9 502925 Elbow 3 8 10 00182832 Bracket water solenoid 11 502246 Fitting inlet 1 8 MPT x 1 4 comp 12 502262 Fitting outlet 1 8 MPT x 3 8 comp 13 502243 Solenoid valve water 120 V 60Hz 14 50184...

Страница 38: ...Thermostat 1 502209 Switch dispenser power 2 502209 Switch icemaker bin signal 2 502242 Board SensorSAFE 3 501959 Standoff board 4 required 4 00195818 Cord and socket female icemaker power 5 00195826...

Страница 39: ...z 1 501026 Washer thrust 2 501607 Fan blade wheel motor 4 00182246 Chain pitch 64 link Not shown 502692 Sprocket drive shaft 35T includes 500367 5 501019 Sprocket wheel motor 10T 6 501024 Bearing driv...

Страница 40: ...iner 5 502925 Elbow 3 8 6 00184549 Drain tube hopper 7 00195958 Drain waste 8 00195966 Fitting water cooled condenser inlet 9 00195966 Fitting water cooled condenser outlet 10 00137315 Fitting icemake...

Страница 41: ...g base 8 500744 Shield condensate 9 501080 Screw Allen 1 4 20 x 1 2 set of 4 10 502733 Mounting base evaporator includes 501063 11 502227 Bolt mounting base 12 502730 Gearbox motor assembly 13 0016404...

Страница 42: ...42 25CI400A W 25HI400A 50CI400A W 50HI400A Air cooled icemakers 1 7 3 16 5 4 8 14 13 15 2 9 6 10 11 12...

Страница 43: ...supply sold by foot Not shown 502078 Fitting plastic float valve includes sleeve stem Not shown 502726 Valve expansion thermal includes 502830 and 00106534 7 502732 High pressure cutout 8 00185421 Tu...

Страница 44: ...44 25CI400A W 25HI400A 50CI400A W 50HI400A Water cooled icemakers 1 16 17 2 3 4 18 5 10 8 13 6 12 14 11 9 15 7...

Страница 45: ...evaporator Not shown 00176149 Bracket water cooled condenser 6 502726 Valve expansion thermal includes 502830 and 00106534 7 00185421 Tubing with Agion evaporator drain 8 00106534 Jacket insulation TX...

Страница 46: ...115V 60Hz 1 501588 Relay start compressor 115V 60Hz 2 502331 Board control circuit 115V 60Hz 3 502116 Water sensor Not shown 502392 Switch on off compressor 4 501959 Board stand off control 4 required...

Страница 47: ...25CI400A W 25HI400A 50CI400A W 50HI400A 47...

Страница 48: ...ce com Maestro SafeCLEAN SensorSAFE and Symphony are trademarks of Follett Corporation Chewblet is a registered trademark of Follett Corporation registered in the US Follett reserves the right to chan...

Отзывы: