Failures
Analysis of causes Troubleshooting
Does not work
after turning on
Plug contact is poor.
1. Check whether the plug is loose, whether the socket
is suitable, and whether the socket is faulty.
2. Contact customer service.
Stop working
during use
1.The voltage is too low
or power failure.
2. Working for a long time.
3. Putting too much food
quickly, causing the
machine to open the
self-protection mode.
1. Check if the power is normal.
2. Restart the machine after shutting down and cooling
down,(It is recommended that the time of continuous
work should not exceed five minutes at a time.)
3. Turn off the switch and disconnect the power, take
out the food and cut it into small pieces, then finally put
it into the grinder and start the machine.
4. Contact customer service.
Blocked
(ground meat)
1.The cutting blade is
entangled or stuck by
the ingredients.
2. Putting too much food.
3.Improper handling of
ingredients
4. Cutting Blade installed
in reverse.
1. Turn off the switch, press REV and use it again
normally.
2. Turn off the switch and disconnect the power supply
then take out the ingredients and continue to use with
power on.
3. Please refer to ingredient types and pre-treatment
recommendations in the product use guide on page 6.
4. Please refer to the selection guide of cutting blade
accessories on Page 6.
5. Contact customer service.
Blocked (jam)
Ingredients are not
peeled and cut into pieces. Add peeled and diced ingredients.
Shaking or noise
1.The parts for grinding
meat are not installed
properly.
2. Not placed in a smooth
position.
3. Add too many
ingredients.
1. Turn off the switch and disconnect the power supply,
next, take out the ingredients and then refer to the
product assembly guidelines on Page 6 to assemble
the meat grinder blade components correctly, lastly,
re-energize it for use.
2. Place the meat grinder on a smooth operating
surface for use.
3. Turn off the switch and disconnect the power supply,
take out the excess ingredients and start the machine
again.
4. Contact customer service.
Poor grinding
effect
1. Improper use of
accessories.
2. Incorrect pre-treatment
of ingredients.
3. Ingredients dosage
problem.
1. Please refer to the selection guide of blade
accessories on Page 6.
2. Please refer to ingredient types and pre-treatment
recommendations in the product use guide on page 6.
3. Contact customer service.
Parts or food
discoloration
1. Improper cleaning
method of accessories.
2. Improper product
maintenance.
1. All accessories cannot be cleaned in the dishwasher,
please refer to Page 14 product cleaning guidelines.
2. Please clean the product accessories in time after
use, refer to Page 14 Product Maintenance Guidelines.
TROUBLESHOOTING
15
