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3.5
In order to exercise its rights, and provided that the term indicated in 3.1 is not exceeded, the Buyer must
report in writing to Fogo Montanha, the lack of conformity of the Product within a maximum period of:
3.5.1
60 (sixty) days after the date on which it has detected it in the case of domestic use of the product;
3.5.2
Thirty (30) days from the date of its detection, in the case of professional use of the Product.
3.6
In the pellet range equipment’s, the commissioning service is required to activate the warranty. It must be
registered up to 3 months after the date of invoice, or, 100 hours of work of the product (whichever occurs first);
3.7
During the Warranty period referred to in paragraph 3.1 (and for this to remain valid), repairs to the
Product must be performed exclusively by the Official Technical Services of the Brand. All services provided under
this Guarantee will be performed Monday through Friday within the working time and calendar legally established
in each region.
3.8
All requests for assistance must be submitted to the Fogo Montanha Customer support service, by means
of a proper form present on the Website www.fogo-montanha.com, or, e-mail: support.cliente@fogo-
montanha.com. At the time of the technical assistance to the Product, the Buyer must present, as proof of the
Product Warranty, the purchase invoice of the same or another document demonstrating its acquisition. In any
case, the document proving the acquisition of the Product must contain the identification of the Product (as
mentioned in point 2 above) and its date of acquisition. Alternatively, and in order to validate the Product Warran-
ty, the PSR - document certifying the commissioning of the machine (when applicable)).
3.9
The Product will have to be installed by a qualified professional for the purpose, in accordance with the
regulations in force in each geographical area, for the installation of these Products and complying with all the
regulations in force, especially regarding chimneys, as well as other applicable regulations for aspects such as
water supply, electricity and / or other related to the equipment or sector and as described in the instruction
manual.
A product installation that does not conform to the manufacturer's specifications and / or does not comply with
the legal regulations on this subject will not give rise to the application of this Warranty. Whenever a product is
installed outdoors, it must be protected against weather effects such as rain and wind. In these cases, it may be
necessary to protect the appliance by means of a cabinet, or a properly ventilated protective case Appliances
should not be installed in places that contain chemicals in their atmosphere, in saline or high humidity environ-
ments, as mixing them with air may produce rapid corrosion in the combustion chamber. In this type of environ-
ment, it is especially recommended that the appliance be protected with anti-corrosion products for this purpose,
especially during times of operation. As a suggestion it is indicated the application of graphite greases indicated for
high temperatures with function of lubrication and anti-corrosion protection.
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