13
901261
OWNER’S MANUAL
TROUBLESHOOTING
WARNING: Turn off log set
and let cool before servicing. Only
a qualified service person should
service and repair log set.
POSSIBLE CAUSE
REMEDY
OBSERVED PROBLEM
Continued
Note:
For additional help, visit DESA
International’s Technical Service web
site at
www.desatech.com
.
Note:
All troubleshooting items are listed in
order of operation.
www.desatech.com
TO TURN OFF GAS
TO APPLIANCE
Shutting Off Appliance
1.
Turn control knob clockwise
to the PILOT position.
2.
Press in and turn control clockwise
to the OFF position.
Shutting Off Burner Only (pilot
stays lit)
Turn control knob clockwise
to
the PILOT position.
1. Poor fuel quality
2. Fireplace venting system not drafting
properly
3. Excessive flame impingement or
blockage
4. Improper fuel/air mixture
5. Excessive gas supply/pressure
1. Passage of air/gas across irregular sur-
faces
1. Incorrect gas supply or pressure
2. Blocked burner orifice or burner mani-
fold ports
3. Improper burner orifice size
Log set is smoking/sooting excessively
(
Note:
It is natural and unavoidable for
vented gas log sets to produce moderate
levels of carbon (soot) where flames
contact the logs. This is especially true
with propane/LP gas.)
Burner is excessively noisy
(
Note:
The movement and combustion of
gas will create low, unavoidable levels of
noise.)
Burner flame is too low or too high
1. Contact local natural or propane/LP gas
company
2. Adjust damper wide open and/or have
fireplace and venting professionally
cleaned and checked
3. Separate the logs to allow more flame
passage
4. Remove any foreign items from the
flame pattern and/or check for proper
orifice sizing
5. Preheat flue in very cold weather
1. Relieve any tight bends or kinks in gas
supply line
1. Check for proper gas supply pressure
2. Free burner orifice and manifold ports
of any burrs, paint, or other blockage
3. Verify proper burner orifice sizing (see
Figure 4, page 7)
OPERATING
APPLIANCE
Continued
CLEANING AND
MAINTENANCE
• Keep the area around the log set clean
and clear of debris.
• Occasionally, you may use a soft bristle
brush to clean logs.
• Once every year a qualified agency or
certified chimney sweep should exam-
ine and clean the venting system of the
fireplace.
