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PROBLEM

POSSIBLE CAUSE

SOLUTION

Cloudy Tank

This can typically occur during initial set up as a result of the biological balance 
trying to establish itself in the aquarium or as a result of overfeeding.

Perform a partial water change (up to 25% of the water). Add in a dose of Nutrafin 
Aqua Plus Tap Water Conditioner and a dose of Nutrafin Cycle Biological Aquarium 
Supplement. Reduce your feedings to once every two days until you see positive 
results. If this does not work, test your water by bringing a sample of the aquarium 
water, as well as a sample of the tap water to your local pet store.

Lethargic fish

This often results during initial set up or at other times when the water quality 
is poor. When there are high levels of ammonia and nitrites, the fish tend to 
instinctively stay closer to the bottom and conserve their energy by moving less. 
It is hard for them to breathe in poor water conditions.

Perform a partial water change (up to 25% of the water). Add in a dose of Nutrafin 
Aqua Plus Tap Water Conditioner and a dose of Nutrafin Cycle Biological Aquarium 
Supplement. Reduce your feedings to once every two days until you see positive 
results. If this does not work, test your water by bringing a sample of the aquarium 
water, as well as a sample of the tap water to your local pet store.

Smelly water

When there are high levels of ammonia, nitrites and nitrates, in addition to 
cloudy water, a foul smell can result. 

Perform a partial water change (up to 25% of the water). Add in a dose of Nutrafin 
Aqua Plus Tap Water Conditioner and a dose of Nutrafin Cycle Biological Aquarium 
Supplement. Reduce your feedings to once every two days until you see positive 
results. If this does not work, test your water by bringing a sample of the aquarium 
water, as well as a sample of the tap water to your local pet store.

Green Water

Green water is caused by the growth of algae. Algae is a plant that requires light 
and nutrients to grow. In order to prevent its growth, remove your tank from 
the light and make sure you are feeding a high quality fish food. Perform a 25% 
water change every 4 days. Cut back on feeding, use a high quality fish food, dose 
with Nutrafin Cycle Biological Aquarium Supplement, as well as the Nutrafin 
Aqua Plus Tap Water Conditioner with every water change. If the situation does 
not remedy itself within 3 weeks, it is possible that the green water is occurring 
for another reason.

If you are not sure why you are having a problem with your aquarium, bring a sample 
of the aquarium water, as well as a sample of the tap water to your pet store so that 
they can test it to determine the cause and guide you to an appropriate course of 
action. Thereafter, you can obtain your own Nutrafin Test Kits to test the water at your 
convenience.

TROUBLE SHOOTING

EN

Note: Most water quality problems are caused by introducing too many inhabitants at one time or over feeding. Add inhabitants 1-2 at a time and feed only what 
can be consumed within 2 minutes.

Below are some common problems that can arise with some helpful tips to assist you:

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