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Notices

retrieval system, or translated into any language without the written permission of Fluke Biomedical.

Fluke Biomedical agrees to a limited copyright release that allows you to reproduce manuals and other printed materials

for use in service training programs and other technical publications. If you would like other reproductions or distributions,

submit a written request to Fluke Biomedical.

Unpacking and Inspection

Follow standard receiving practices upon receipt of the instrument. Check the shipping carton for damage. If damage is

found, stop unpacking the instrument. Notify the carrier and ask for an agent to be present while the instrument is

unpacked. There are no special unpacking instructions, but be careful not to damage the instrument when unpacking it.

Inspect the instrument for physical damage such as bent or broken parts, dents, or scratches.

Technical Support

For application support or answers to technical questions, either email

[email protected]

or call

1-800- 850-4608 or 1-440-248-9300 (31-40-2965314).

Claims

Our routine method of shipment is via common carrier, FOB origin. Upon delivery, if physical damage is found, retain all

packing materials in their original condition and contact the carrier immediately to file a claim. If the instrument is delivered

in good physical condition but does not operate within specifications, or if there are any other problems not caused by

shipping damage, please contact Fluke Biomedical or your local sales representative.

Returns and Repairs

Return Procedure

All items being returned (including all warranty-claim shipments) must be sent freight-prepaid to our factory location.

When you return an instrument to Fluke Biomedical, we recommend using United Parcel Service, Federal Express, or Air

Parcel Post. We also recommend that you insure your shipment for its actual replacement cost. Fluke Biomedical will not

be responsible for lost shipments or instruments that are received in damaged condition due to improper packaging or

handling.
Use the original carton and packaging material for shipment. If they are not available, we recommend the following guide

for repackaging:
• Use a double–walled carton of sufficient strength for the weight being shipped.
• Use heavy paper or cardboard to protect all instrument surfaces. Use nonabrasive material around all projecting parts.
• Use at least four inches of tightly packed, industry-approved, shock-absorbent material around the instrument.
Returns for partial refund/credit:
Every product returned for refund/credit must be accompanied by a Return Material Authorization (RMA) number,

obtained from our Order Entry Group at 1-440-498-2560.

Repair and calibration:

To find the nearest service center, go to

www.flukebiomedical.com/service

To ensure the accuracy of the Product is maintained at a high level, Fluke Biomedical recommends the product be

calibrated at least once every 12 months. Calibration must be done by qualified personnel. Contact your local Fluke

Biomedical representative for calibration.

In the U.S.A. and Asia:

Fluke Biomedical

Tel: 1-833-296-9240

Email:

[email protected]