20
Troubleshooting Guide
Problem Cause
Solution
No image on the TV
TV or VCR/DVD is not set to proper input
Press the channel down button on the VCR/DVD or TV and
check for an INPUT channel below channel 2.
Use the menu system on your TV or VCR/DVD to find INPUT or
SOURCE. Change to INPUT or SOURCE.
Refer to your TV’s or VCR/DVD’s instruction manual.
Batteries in the piano/receiver are weak
or dead
Replace the batteries in the piano with three, new “AA” (LR6)
alkaline
batteries and the receiver with three, new “C” (LR14)
alkaline
batteries.
Piano battery compartment door is loose
Fully tighten both screws in the battery compartment door.
No wireless connection (L.E.D. on
receiver is off)
Distance between piano and receiver must be 3-15 feet (1 - 4,5 m)
Receiver must be placed flat on ground level or no more than
5 feet (1,5 m) off the ground.
Make sure receiver is centered in front of piano.
Make sure you have a clear path between the piano and the
receiver. Do not place the receiver in a closed cabinet.
Make sure receiver power is on. Slide the power switch
ON
.
Receiver is in sleep mode (after 1 hour of non-use). Press any
button on the receiver to wake it up.
Receiver audio-video pins not connected to TV or VCR/DVD
input jacks.
No wireless connection (L.E.D. on
receiver is on but not flashing)
Piano power is off or it is in Learning or Music mode. Slide the
power/mode switch to
TV Connect
mode.
Piano is in sleep mode (after 3 minutes of non-use). Press a
key on the piano to wake it up.
Low battery symbol
appears on TV screen
Batteries in the receiver are weak
Replace the batteries in the receiver with three, new “C” (LR14)
alkaline
batteries.
Response on TV from piano is
intermittent
Interference from another infrared
device (ie.: remote control)
Do not use a remote control in the same room when using
this toy.
Software is not designed to interrupt
an animated learning sequence from
constant button pressing, sliding,
turning or spinning.
Once an animated learning sequence is complete, the
software is ready to respond to a press, slide, turn or spin by
baby.
Image is stretched or distorted
on a wide screen TV
TV aspect ratio set incorrectly
This product is designed for use with a 4:3 aspect ratio
(display setting) and you should see black bars on the sides
of the image. For best picture, do not use a 16:9 aspect ratio
(stretched) wide screen setting. For more information on
changing this setting, refer to your TV owner’s manual.
