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First payment axept PAX S800, Руководство пользователя

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www.firstpaymentmerchantservices.co.uk 

axept®

 S800 User Guide v1.6

 

 

30

 

 

9

 

PROCESSING A CARDHOLDER NOT PRESENT (CNP) SALE 

axept®

 S800 supports the processing of transactions when the cardholder is not present and details are supplied over 

the phone or via the mail. 
 
In order to ensure that these transactions are processed as securely as possible, 

axept®

 S800 will require the entry of 

the Card Security Code (CSC), House Number and Post Code (AVS). 
 
The process for these transactions are detailed below. 

01 

 

From the main menu, select option 

3: Other Transactions

 

(Press the 

 key on the keypad) 

02 

 

Select the type of order that is being processed.  This example will use 

Mail  Order

,  but  the  process  is  the  same  no  matter  which  option  is 

selected. 
 
Select option 

1: Mail Order

 

(Press the 

 key on the keypad) 

03

 

 

Select option 

1:

 

Mail Order Sale

 

(Press the 

 key on the keypad) 

Содержание axept PAX S800

Страница 1: ...axept PAX S800 User Guide Version 1 6 April 2017...

Страница 2: ...0 6 Processing a Refund Contactless 23 7 Declined Transactions 26 8 Voiced Referred Transactions 28 9 Processing a Cardholder Not Present CNP Sale 30 9 1 Cardholder Not Present CNP Results 34 10 Proce...

Страница 3: ...www firstpaymentmerchantservices co uk axept S800 User Guide v1 6 2 13 Useful Information 59 13 1 Key Map Alpha Characters 59 13 2 Glossary 60 Contact Information 63...

Страница 4: ...ss transactions as quickly as possible whilst providing valuable reporting and other functionality This user guide is designed to provide users of axept S800 with everything needed to set up register...

Страница 5: ...1 6 4 1 INITIAL SETUP Before starting to use the axept S800 please take a few moments to check the contents of the box you should have received the following axept S800 Terminal External AC Power Adap...

Страница 6: ...www firstpaymentmerchantservices co uk axept S800 User Guide v1 6 5 1 1 Terminal Overview An overview of the axept S800 terminal...

Страница 7: ...con Description Internet connection present No internet connection present Transaction data stored on the terminal not displayed once data uploaded Terminal configuration download required Confirmatio...

Страница 8: ...odem Sync HDLC up to 1200 2400 9600bps Asnyc V 92 up to 56Kbps LAN 10 100Mbps Peripheral Serial Port 1 x RS232 A RJ45 1 x RS232 B RJ45 PINPAD 1 x RJ11 LAN 1 x LAN RJ45 phone 1 x Line RJ11 USB OTG Mini...

Страница 9: ...e Lid 02 Turn the axept S800 over so the connections on the underside are visible Connect the power supply into the socket labelled Power as highlighted Connect the Ethernet cable providing internet c...

Страница 10: ...n menu will appear Highlight ETHERNET using the and keys on the keypad and press the key on the keypad to continue 02 axept S800 supports Dynamic Host ConfigurationProtocol DHCP which automatically ob...

Страница 11: ...process it will prompt for the entry of the Department ID Enter the Department ID sent to you using the keypad and press the key on the keypad to continue 02 Enter the User ID sent to you using the k...

Страница 12: ...he Logon confirmation screen in step 01 05 Once the log on has been completed the main menu will be displayed If this is still the correct Department ID press the key on the keypad to continue If the...

Страница 13: ...insert their card into with the Chip of the card on top facing towards you into the Chip and PIN card slot at the base of the terminal 02 Enter the amount of the sale using the keypad axept S800 will...

Страница 14: ...l 06 Once the card is inserted axept S800 will process the card Please wait and do not remove the card whilst this is in progress 07 Press the key on the keypad to confirm cashback is required or the...

Страница 15: ...PIN screen pass the axept S800 terminal to the cardholder and ask them to enter their PIN After the PIN has been keyed in the cardholder will then need to press the key on the keypad to continue 11 ax...

Страница 16: ...ce the card is removed the Merchant Receipt will begin printing 16 Tear off the receipt from the axept S800 terminal and press the key on the keypad to continue 17 The cardholder receipt will then beg...

Страница 17: ...e 01 From the main menu select option 1 Sale Press the key on the keypad 02 Enter the amount of the sale using the keypad axept S800 will automatically enter the decimal place for you Press the key on...

Страница 18: ...ound confirms the card has been read the green contactless LEDs will incrementally light up as the card is being read 06 The Card Read OK message will be displayed momentarily to confirm the card has...

Страница 19: ...8 09 The Merchant Receipt will begin printing 10 Tear off the receipt after printing has completed from the axept S800 terminal and press the key on the keypad to continue 11 The payment processing pr...

Страница 20: ...cardholder copy of the receipt if required The following steps describe the process for printing a customer cardholder copy of the receipt for contactless transactions 01 From the main menu select op...

Страница 21: ...select option 2 Refund press the key on the keypad 02 Enter the amount of the refund using the keypad axept S800 will automatically enter the decimal place for you Press the key on the keypad to conti...

Страница 22: ...from the terminal The transaction will continue once the card is removed 07 axept S800 will attempt to authorise and process the refund 08 The merchant receipt will then be printed Tear off the recei...

Страница 23: ...Guide v1 6 22 10 If the signature is confirmed as valid axept S800 will begin to print the cardholder s refund receipt Tear off the receipt after printing has completed 11 The refund procedure is now...

Страница 24: ...r device 01 From the main menu select option 2 Refund press the key on the keypad 02 Enter the amount of the refund using the keypad axept S800 will automatically enter the decimal place for you Press...

Страница 25: ...he green contactless LEDs will incrementally light up as the card is being read 06 The Card Read OK message will be displayed momentarily to confirm the card has been successfully read 07 axept S800 w...

Страница 26: ...www firstpaymentmerchantservices co uk axept S800 User Guide v1 6 25 10 The refund procedure is now complete and axept S800 will return to the main menu...

Страница 27: ...eing declined such as lack of funds in the cardholder s account or that the card may have been reported as stolen The below shows the screens that will appear during a declined transaction 01 In this...

Страница 28: ...www firstpaymentmerchantservices co uk axept S800 User Guide v1 6 27 04 axept S800 will prompt for the card to be presented again...

Страница 29: ...s been received axept S800 will request that the card is removed 02 axept S800 will display a summary of the referral details Once the Authorisation Centre has been contacted and the details provided...

Страница 30: ...www firstpaymentmerchantservices co uk axept S800 User Guide v1 6 29 05 axept S800 will then print both the Merchant s and Cardholder s receipts...

Страница 31: ...ecurely as possible axept S800 will require the entry of the Card Security Code CSC House Number and Post Code AVS The process for these transactions are detailed below 01 From the main menu select op...

Страница 32: ...ired multiple times until it is displayed Press the key on the keypad to continue 06 axept S800 will prompt for the card number PAN Enter the card number no spaces and press the key on the keypad to c...

Страница 33: ...he keypad to continue Alternatively press the key on the keypad to skip if this does not need to be checked 11 axept S800 will attempt to process and authorise the transaction with your acquirer 12 ax...

Страница 34: ...d press the key on the keypad to continue 15 The Cardholder s Approved or Declined receipt will begin printing based on whether the transaction was approved or rejected and can be torn off once printi...

Страница 35: ...ept S800 also displays the outcome of the CSC and AVS checks This allows the accept or reject decision to be made by the user with all the required information The results are displayed using a symbol...

Страница 36: ...u select option 3 Other Transactions Press the key on the keypad 02 Select the type of order that is being processed This example will use Mail Order but the process is the same no matter which option...

Страница 37: ...keypad to continue 06 axept S800 will prompt for the card number PAN Enter the card number no spaces and press the key on the keypad to continue 07 axept S800 will prompt for the card s expiry date 2...

Страница 38: ...Receipt 11 Tear off the receipt from the terminal and press the key on the keypad to continue 12 The cardholder s refund receipt will then begin printing and can be torn off once printing has complet...

Страница 39: ...fter the transaction The following demonstrates how to reprint additional receipts 01 From the main menu select option 4 Reprint press the key on the keypad 02 Select whether an additional Merchant or...

Страница 40: ...www firstpaymentmerchantservices co uk axept S800 User Guide v1 6 39 05 axept S800 will return to the reprint menu You can reprint another receipt or press the key to return to the main menu...

Страница 41: ...The following provides an overview of the functions and settings available 12 1 Reports A number of default reports are available to allow reconciliation to be performed via the terminal 01 To access...

Страница 42: ...ransactions processed during the Current Shift Running this report provides a total for the shift and will clear down the totals Current Day Report Report which provides totals of the transactions pro...

Страница 43: ...during the installation However should these details need to be updated e g Network updated this can be reconfigured within the Network Settings menu 01 From the main menu select option 5 Menu Press t...

Страница 44: ...HCP 01 From the Network Settings menu highlight Ethernet using the and keys on the keypad or press the key on the keypad and press the key on the keypad to continue 02 To use a fixed IP rather than DH...

Страница 45: ...eypad to continue 06 Enter the IP address for the Preferred DNS Press the key on the keypad to continue 07 Enter the Alternative DNS Press the key on the keypad to continue 08 axept S800 confirms that...

Страница 46: ...menu select option 5 Menu Press the key on the keypad 02 From the Terminal menu select option 2 Supervisor Press the key on the keypad 03 To set the Date or Time on the terminal select option 2 Date...

Страница 47: ...17 07 26 26 July 2017 axept S900 will automatically enter the forward slash for you Press the key on the keypad to clear the previous value the key to confirm or the key to cancel the changes 06 If se...

Страница 48: ...From the Power Management menu select option 1 Screen Brightness Press the key on the keypad 05 The current brightness level will be displayed To change the brightness level select the Clear key Pres...

Страница 49: ...version is stored on the terminal The following describes the process of using Software Rollback 01 From the main menu select option 5 Menu Press the key on the keypad 02 From the Terminal menu selec...

Страница 50: ...ill start to perform the backup process Please be patient as this may take several minutes 06 Once the backup process is complete axept S800 will start to perform the software rollback Please be patie...

Страница 51: ...er Guide on how this is achieved allowing axept S800 will download and install the update The following describes the process of downloading and installing software updates or terminal configuration u...

Страница 52: ...will start to download the software update 06 After the download is complete the update icon will be displayed and axept S800 will require you to logout and logon again 07 After logging on axept S800...

Страница 53: ...the terminal in OCC 09 During the update process axept S800 will perform a backup Please be patient as this make take several minutes Once the backup is complete the axept S800 terminal will restart a...

Страница 54: ...ates 01 From the main menu select option 5 Menu Press the key on the keypad 02 From the Terminal menu select option 2 Supervisor Press the key on the keypad 03 Check for updates select option 7 Check...

Страница 55: ...ad is complete the update icon will be displayed and axept S800 will require you to logout and logon again 07 From the main menu select option 6 Logout to logout and then logon again Press the key on...

Страница 56: ...ide v1 6 55 INFO axept 800 will only download a configuration update if one is available and has been assigned to the terminal in OCC axept S800 will display No updates Currently Available if no updat...

Страница 57: ...terminal axept S800 screen shows that data is stored by displaying the offline transaction icon with the number of transactions shown underneath Once internet connection is restored the data will beg...

Страница 58: ...s should only be uploaded when requested by First Payments Merchant Services as part of a support case The following steps describe how to upload the log data if required 01 From the main menu select...

Страница 59: ...User Guide v1 6 58 12 5 Network Check This feature is currently not available for use 12 6 Restart Terminal This will restart the axept 800 terminal 05 The Log Upload Complete message will be displaye...

Страница 60: ...hen entering free text fields such as the merchant reference into S800 Key Number of Key Presses Output 1 2 3 4 5 6 7 8 9 10 11 12 1 1 2 2 A B C a b c 3 3 D E F d e f 4 4 G H I g h i 5 5 J K L j k l 6...

Страница 61: ...ircuits for identification data storage or special purpose processing used to validate personal identification numbers PINs authorise purchases verify account balances and store personal records In so...

Страница 62: ...ent cards CVV2 Card Verification Value 2 Visa payment cards Debit Card A card enabling the holder to have his purchases directly charged to funds on his account at a deposit taking institution may som...

Страница 63: ...t Service Provider PSP Entity engaged by a merchant or other entity to handle payment card transactions on their behalf While payment processors typically provide acquiring services payment processors...

Страница 64: ...and Bank Holidays excluding Christmas Day 10 00 17 00 Non urgent requests can be emailed to c service firstpayments co uk E mails will be actioned within the business hours of Monday to Friday 9 00 am...

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