www.firstpaymentmerchantservices.co.uk
axept®
S800 User Guide v1.6
1
Contents
1
Initial Setup ........................................................................................................................... 4
1.1
Terminal Overview .............................................................................................................. 5
1.2
Screen Overview ................................................................................................................. 6
Screen Icons Overview ...................................................................................................... 6
1.3
Terminal Technical Specifications ........................................................................................ 7
1.4
Initial Terminal Setup .......................................................................................................... 8
1.5
Connecting to the Network ................................................................................................. 9
2
Logging On ............................................................................................................................ 10
3
Processing a Sale (Chip and PIN) ............................................................................................ 12
4
Processing a Sale (Contactless) .............................................................................................. 16
5
Processing a Refund (Chip and PIN) ....................................................................................... 20
6
Processing a Refund (Contactless) ......................................................................................... 23
7
Declined Transactions ........................................................................................................... 26
8
Voiced Referred Transactions ................................................................................................ 28
9
Processing a Cardholder Not Present (CNP) Sale .................................................................... 30
9.1
Cardholder Not Present (CNP)
–
Results .............................................................................. 34
10
Processing a Cardholder Not Present (CNP) Refund ............................................................... 35
11
Reprinting Receipts ............................................................................................................... 38
12
The Terminal Menu ............................................................................................................... 40
12.1
Reports ............................................................................................................................... 40
Available Reports .............................................................................................................. 41
12.2
Supervisor ........................................................................................................................... 42
Network Settings ............................................................................................................... 42
Date and Time Settings ...................................................................................................... 45
Power Management .......................................................................................................... 46
Software Rollback.............................................................................................................. 48
Diagnostic Receipts ........................................................................................................... 50
Flight Mode ....................................................................................................................... 50
Check For Updates ............................................................................................................ 50
12.3
Upload Stored Data ............................................................................................................. 56
12.4
Upload Log .......................................................................................................................... 57
12.5
Network Check .................................................................................................................... 58
12.6
Restart Terminal .................................................................................................................. 58
