32
Maintenance
© Travis Industries
3/30/2021 - 1485
864 GSR2 40k Owners
Troubleshooting Table
Problem:
Possible Cause:
Don't Call for Service
Until You:
Main Burners Will
Not Start
The battery box switch is turned to "OFF"
The remote control is not working correctly
The thermostat is disconnected or set too low
No Propane in Tank
Turn the battery box switch to "ON"
See the remote control instructions
See "Thermostat Operation"
Check Tank Level
Appliance Beeps
Heater beeps once:
The heater beeps once whenever a button on the
remote is pressed
Heater beeps twice:
The heater beeps twice whenever a button on the
remote is pressed
THIS IS NORMAL
The power backup batteries are low.
Replace the 4 AA batteries in the battery
box (see page 15).
Thermostat Does
Not Work
The battery box switch is turned to "OFF"
The thermostat is set too low
Turn the battery box switch to "ON"
Check thermostat
Blower Does Not
Work
The fireplace is not getting electricity
The fireplace has not been on long enough ..........
The blower fuse may be blown
Check the breaker switch
Let the fireplace burn for 5 minutes
Replace the fuse. See fuse location below.
Flames Are Too
Blue
The fireplace has just been started
Improper air shutter adjustment
This is normal - see "Starting the Fireplace
for the First Time"
Adjust Air Shutter - contact your dealer
Flames Are Too
Short (Under 6")
The flame height may be turned too low
Turn the flame height to "HI" -
See "Adjusting the Flame Height"
Comfort Control
Does not Work
The AA batteries may be dead
Replace the AA batteries (see page 15)
Thin Layer of Soot
Covers the Glass
The logs or coals are placed incorrectly
Improper air shutter adjustment
See "Media (logs or stones) Installation"
Adjust Air Shutter - contact your dealer
Accent Light Does
Not Work
The bulb may be burned out. ................................
The accent light fuse may be blown. .....................
See “Accent Light Replacement”
Replace the fuse. See fuse location below.
Location of fuses (3 amp):
