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Troubleshooting
Note:
If you are experiencing symptoms not covered here, or are having
difficulty troubleshooting, call us or visit our website. We’re here to help.
Service Contact:
Phone:
800-527-0555, 503-684-6647,
No indication of power to the base station
1.
Make sure that the Wireless Base Station has the correct power
connection, and that it is plugged in completely.
No audio communication and/or PTT from or to the base.
1.
Make sure the Wireless Headset(s) are on, connected, and are using the
same channel (if base station is set for multiple channels).
2.
Ensure that the modular communication cable is correctly connected
between the Wireless Base Station and Intercom.
3.
Check the modular communication cable between the Wireless Base
Station and Intercom for continuity.
4.
Ensure correct polarity of the modular plug on both ends of the modular
cable.
Poor quality audio, low or distorted audio.
1.
Check the intercom volume. Set the volume level as high as possible on the
Intercom without causing distorted audio on the Headset, and then adjust
the volume control on the Headset for comfortable listening.
2.
Poor quality audio can be caused by a defective Headset. Confirm
operation with a Headset known to be functioning properly.
3.
Ensure your Wireless Base Station and Intercom are configured correctly.
Audible interference from portable and mobile radios.
1.
Care should be taken to install cables away from radio and antenna cabling
to prevent RF interference.
Poor coverage range.
1.
Check the Wireless Base Station and external antenna locations. They
should not be installed inside metal enclosures or closer than 4 inches to a
metal object or surface.
2.
Poor range can also be caused by a defective Headset. Check operation
with a known, properly functioning Headset.
3.
If the problem persists, contact Firecom Service for additional help.
