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FBD FBD562 Скачать руководство пользователя страница 3

3

SPECIFICATIONS FOR THE FBD564 DISPENSER

DIMENSIONS

Width

26.0 inches

(660 mm)

Depth

32.3 inches

(820 mm)

Height (Standard Countertop Unit)

41.4 inches (1054 mm)

Height (Optional Roll Around Unit/Stand)

75.4 inches (1918 mm)

WEIGHT

Shipping 500

pounds

(226.8

kg)

Empty 410

pounds

(185.9

kg)

Operational

460 pounds (208.7 kg)

WATER REQUIREMENTS

Minimum flowing pressure

30 psig

(207.0 kPag)

Maximum static pressure

70 psig

(483.0 kPag)

CARBON DIOXIDE (CO

2

) REQUIREMENTS

Minimum pressure

70 psig

(482.6 kPag)

Maximum pressure

72 psig

(496.4 kPag)

SAFETY PRECAUTIONS

We at FBD are concerned about your safety. Please carefully read the following precautions before working with
the FBD56x units. This will familiarize you with proper equipment handling techniques.

LIFTING

•

To avoid personal injury or damage, do not attempt to lift the unit without help. The use of a
mechanical lift is recommended

•• The

empty

FBD562

unit weighs approximately 318 pounds (144.2 kg).

•• The

empty

FBD563

unit weighs approximately 365 pounds (166.0 kg).

•• The

empty

FBD564

unit weighs approximately 410 pounds (185.9 kg).

•

Use gloves to protect hands from being injured by the edges of cross bracing if lifting by hand.

•

Use proper equipment and lifting techniques when lifting or moving equipment.

The unit is top heavy.

Maintain unit in a vertical, upright position when lifting and positioning the unit.

ELECTRICAL

•

This unit must be properly electrically grounded to avoid possible fatal electrical shock or serious
injury to the operator. The power cord is provided with a three prong grounded plug. If a three-hole
grounded electrical outlet is not available, use an approved method to ground the unit.

Only qualified

electricians should perform this task and the work performed should meet all applicable codes.

•

Always disconnect electrical power to the unit to prevent personal injury before attempting any
internal maintenance. Only qualified personnel should service internal components of electrical
wiring.

CARBON DIOXIDE (CO

2

)

• CO

2

(carbon dioxide) displaces oxygen. Strict attention must be observed in the prevention of CO

2

gas leaks in the entire CO

2

and soft drink system. If a CO

2

gas leak is suspected, immediately

ventilate the contaminated area before attempting to repair the leak. Personnel exposed to high
concentrations of CO

2

gas will experience tremors which are followed rapidly by loss of

consciousness and suffocation.

• To avoid personal injury and/or property damage, always secure CO

2

cylinders in an upright

position with a safety chain to prevent cylinders from falling over. Should the valve become accidentally
damaged or broken off, a CO

2

cylinder can cause serious personal injury.

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Содержание FBD562

Страница 1: ...eserved This manual supersedes and replaces 24 2280 0001 Rev 03 dated 03 27 12 and is designated as Revision 04 THIS MANUAL APPLIES TO FROZEN BEVERAGE DISPENSERS IN THE 562 563 AND 564 SERIES THIS DOCUMENT CONTAINS IMPORTANT INFORMATION This manual must be read and understood BEFORE the installation and operation of the dispenser FBD562 FBD563 FBD564 Please refer to the FBD web site www fbdfrozen ...

Страница 2: ...RBON DIOXIDE CO2 REQUIREMENTS Minimum pressure 70 psig 482 6 kPag Maximum pressure 72 psig 496 4 kPag SPECIFICATIONS FOR THE FBD563 DISPENSER DIMENSIONS Width 20 3 inches 516 mm Depth 32 3 inches 820 mm Height Standard Countertop Unit 41 4 inches 1054 mm Height Optional Roll Around Unit Stand 75 4 inches 1918 mm WEIGHT Shipping 415 pounds 188 2 kg Empty 365 pounds 166 0 kg Operational 390 pounds 1...

Страница 3: ...moving equipment The unit is top heavy Maintain unit in a vertical upright position when lifting and positioning the unit ELECTRICAL This unit must be properly electrically grounded to avoid possible fatal electrical shock or serious injury to the operator The power cord is provided with a three prong grounded plug If a three hole grounded electrical outlet is not available use an approved method ...

Страница 4: ... should be set to between 17 and 19 psig and requires special software Verify on the unit s display that the CO2 and syrup pressures are at about 70 psig static Verify the water pressure is about 70 psig static for a SHURflo pump and between 85 and 90 psig for a Flojet pump Adjust the water flow rate to 1 5 ounces per second Adjust the Brix to between 13 5 and 15 0 Fill barrels with product Press ...

Страница 5: ...562 345 LB 156 Kg 553 370 LB 168 Kg 563 390 LB 177 Kg 564 460 LB 209 Kg 554 634 LB 288 Kg 550 215 245 VAC 30 A 1 PH 562 215 245 VAC 20 A 1 PH 553 215 245 VAC 30 A 1 PH 563 215 245 VAC 20 A 1 PH 564 215 245 VAC 30 A 1 PH 554 215 245 VAC 50 A 1 PH ...

Страница 6: ...TION 21 8 2 REQUIRED CLEANING EQUIPMENT 22 8 3 DAILY CLEANING OF THE UNIT 22 8 4 SANITIZING THE SYRUP SYSTEMS 22 8 5 PREVENTIVE MAINTENANCE 23 8 6 CLEANING THE AIR FILTER 23 9 BASICS OF OPERATION 23 9 1 MAKING ADJUSTMENTS TO THE FBD56X SERIES UNITS 23 10 CHANGING FACTORY SET LEVEL CONTROL 25 10 1 BEFORE CHANGING LEVEL CONTROL SETTINGS 25 10 2 DRINK TOO HARD AND COLD 25 10 3 DRINK TOO LIQUID 25 10 ...

Страница 7: ...ier 2 2 UNPACKING A Cut banding from shipping carton and remove carton by lifting up Remove protective side panels and four corner protectors B Remove drip tray assembly accessory kit and manual from top packaging Contact the dealer if any parts are missing or damaged C Remove side panels from unit D Inspect unit for concealed damage If evident immediately notify delivering carrier and file a clai...

Страница 8: ...seal dispenser base to counter top with a bead of clear silicone caulk or sealant which provides a smooth and easily cleaned bond to the counter 3 2 ROLL AROUND CART A roll around cart is used when a suitable countertop is not available and allows the unit to be moved for cleaning These can be purchased from the dealer A Lock the wheels on the roll around cart B Place the unit on the cart see Safe...

Страница 9: ...ct the unit to power at this time 5 CONNECTING WATER CO2 AND SYRUP SUPPLIES SEE FIGURES 5 1 THROUGH 5 5 5 1 WATER SUPPLY IMPORTANT A WATER PUMP AND WATER REGULATOR ARE INSTALLED IN THE BASE OF THE MACHINE A WATER FILTER SHOULD BE INSTALLED IN THE WATER LINE BEFORE BEING CONNECTED TO THE MACHINE FLUSH THE FILTER WITH SEVERAL GALLONS 12 15 LITERS OF WATER PRIOR TO USE TO INSURE BLACK CARBON FINES AR...

Страница 10: ... 482 6 496 4 kPag in the line Ensure that the CO2 line comes directly from the main branch on the bulk supply and is not branched off down line Failure to do so may starve the unit of CO2 flow and cause performance problems A Fabricate a 3 8 inch supply line for connecting the unit to a CO2 supply B Connect the supply line to the CO2 bulkhead fitting labeled CO2 IN located at the rear of the unit ...

Страница 11: ...e will supply only water to the product cylinder and it will freeze up 2 When replacing a figal insure that the syrup line to the dispenser is attached to the figal before the CO2 line is attached to the figal This will allow the SRV to work properly 3 To operate the SRV press the restart button after syrup tank is changed The red light beside each chamber will then go out and product will refreez...

Страница 12: ...uick Reference Sheet on page 4 for settings information IMPORTANT SET ALL PRESSURES USING THE LCD READOUTS ON THE UNIT NOT BY THE GAUGES ON THE REGULATORS F Close Syrup flow controls by backing turning counter clockwise the Right adjustment screw all the way out see Figure 6 4 12 Electrical Box Cover Typical Electrical Box Cover Figure 6 2 L1 L2 Figure 6 3 Figure 6 4 FLOW CONTROL ADJUSTMENT WATER ...

Страница 13: ...ompletion D With CO2 in the chamber press a FILL button to begin filling the chamber with product If the chamber does not fill gently pull the Relief Ring until filling begins and then release As the cham ber fills the pressure in the chamber will increase until it rises above the psi fill point At this point the chamber will stop filling and the LCD will readout Fill Hold It will then be necessar...

Страница 14: ...r settings information The CO2 Secondary Regulator is on the header assembly which is behind the access panel This regulator is a non vent regulator This means that if you lower the regulator setting you will need to dispense drinks with Fill activated until cylinder begins to refill before the new setting will register on the gauge FLOW CONTROLLERS WATER FLOW MUST BE SET TO PROVIDE A FLOW OF 15 O...

Страница 15: ...essing this button the beater motors will run for five 5 seconds before the compressor starts Run also maintains the flow of product into the chambers when needed You should always press the DEFROST button first to baseline the unit The OFF button turns off all the machine s refrigeration and chamber refill systems All of the electronic controls are still active The BEATER button activates the bea...

Страница 16: ...l is designed for the machine operator at the store level The store operator should only access this level of information and should NOT access or make changes in the SERVICE MENU without prior authorization and approval Level Two The SERVICE MENU has been established for the use of authorized service technicians ONLY This level provides access to all setup values that will optimize the operation ...

Страница 17: ...ys in upper case capitals are selected Days in lower case are NOT selected FBD FWD BACK SELECT CANCEL RIGHT SIDE FILL BEATER RUN DEF LEFT SIDE FILL BEATER RUN DEF CENTER FILL BEATER RUN OFF DEF SIDE 1 STATUS MODE DISPLAY SIDE 2 STATUS CENTER STATUS OFF OFF FBD563 Access and Change Figure 7 2b FBD FWD BACK SELECT CANCEL RIGHT SIDE FILL BEATER RUN DEF LEFT SIDE FILL BEATER RUN DEF SIDE 1 STATUS MODE...

Страница 18: ...Syrup Press Return Temp Inlet Temp Common 12 H20 Press CO2 Presssure Regulated CO2 Line Volt Side 14 17 Manual On Off 13 CO2 Sol Solution Sol Beater Motor Defrost Sol Refrig Sol Product Out Anun items Common 18 Compressor Fan Side 23 Machine totals 22 Defrost Cyc Sold Out Hrs Beater Hrs Run On Hrs Error Hrs S yrup Mins Common 24 Compr Hrs Compr Cyc Power on Hrs Sleep Hrs Are You Sure Load All Defa...

Страница 19: ...ft Side and Right Side defrost times by 60 minutes 6 WAKE SLEEP TIME Sets the machine wake and sleep times 00 00 To manually wake up and operate the unit press DEFROST then RUN 7 FAULT CODE This feature stores the last 10 error codes and helps HISTORY the service agent to readily diagnose a problem The readout is formatted as shown in the two examples below 0 Out of syrup first error is an out of ...

Страница 20: ...ch the Line Voltage readout in Common Readouts to the actual incoming voltage measured with a voltmeter at L1 and L2 of the contactor see Section 6 1 and Figure 6 3 This must be completed prior to starting machine for operation 1 Measure with a voltmeter incoming line voltage at L1 and L2 of contactor and record 2 Read LCD Line Voltage reading under READOUTS Common Readouts and compare with voltme...

Страница 21: ...e 1 Side and 2 Side equate respectively to the Left Side and Right Side and in the FBD563 unit the 1 Side 2 Side and 3 Side equate respectively to the Left Side Center and Right Side In the FBD564 unit the 1 2 3 and 4 sides are from left to right See Figures 7 1 a and 7 1 b and 7 1 c 8 CLEANING AND SANITIZING THE UNIT 8 1 GENERAL INFORMATION NOTE The following cleaning and sanitizing procedures pe...

Страница 22: ...all exterior surfaces of unit with a mild soap solution Rinse with clean water Wipe dry with a clean soft cloth B Remove and wash drip tray in mild soap solution Rinse with clean water Reinstall drip tray on unit 8 4 SANITIZING THE SYRUP SYSTEMS The 56X units should be sanitized annually during a regularly scheduled Preventive Maintenance Program as recommended by FBD Follow the sanitizer manufact...

Страница 23: ...detailed Preventive Maintenance instructions and checklist 8 6 CLEANING THE AIR FILTER The air filter should be cleaned every 90 days or more frequently as required by the installation environ ment A dirty air filter can reduce performance of the machine A Open merchandiser B If the filter protrudes from a slot in the front cover remove the filter by grasping the edge and sliding it out If there i...

Страница 24: ...e access panel below the control panel in the front of the machine The CO2 regulator should be set at 28 32 psig 193 1 to 220 6 kPag The unit then automatically sets the chamber pressure between 25 and 30 psig 172 4 and 206 8 kPag NOTE Some cola syrups have been shown to produce a better quality drink with a lower cham ber pressure However lowering the Regulated CO2 regulator will affect all chamb...

Страница 25: ...ndary regulator inside the unit is properly set to 28 32 psig 193 1 to 220 6 kPag the chamber pressure will be set automatically For low carbonation applications set CO2 secondary regulator to read 17 19 psig 117 2 131 0 kPag F After the machine is installed and each chamber is properly filled press the DEF button to allow the machine to automatically baseline Baselining indicates to the machine t...

Страница 26: ...s the SELECT button and the default setting of 3 begins to flash The level is raised by pressing the FWD button and lowered by pressing the BACK button When the desired number is reached press SELECT and the new setting stops flashing and is set into the computer D When settings are complete press the CANCEL button until Copyright displays NOTE If the machine continues to yield a drink that is too...

Страница 27: ...ECT and the number starts to flash 6 Press FWD to change to a higher setting or press the BACK button to change to a lower setting 7 Once the desired setting displays press SELECT to save the new value 8 To change settings for the other chambers press CANCEL and the FWD until desired chamber is displayed and press SELECT Repeat Steps 3 7 above Repeat for all chambers to be adjusted 9 When settings...

Страница 28: ...olenoid F In Manual On Off energize valve won t open solenoid and check for 24VAC at coil Clean or replace solenoid if necessary G Relay board not sending G Test solenoid relay on relay board power to solenoid coils for 24VAC output and 5VDC input Replace Relay Board if necessary H Lower Board problem H Check Lower Power Board for 5 15 and 15 indicator lights If green lights are not energized repl...

Страница 29: ...transducer pressures Replace Main Control Upper Board if necessary 13 4 Product does not flow A Faulty CO2 check valve A Inspect CO2 check valve Clean or freely or does not flow replace at all from dispensing B CO2 solenoid valve won t B In Manual On Off energize valve open solenoid and check for 24VAC at coil Clean or replace solenoid if necessary C Solution solenoid valve C In Manual On Off ener...

Страница 30: ... Solenoid plunger not lifting A In Manual On Off energize solenoid on and off checking for plunger movement and 24VAC at coil Clean or replace solenoid if necessary B Relay Board failure B Test solenoid relay on Relay Board for 24VAC output and 5VDC input Replace if necessary C Connectors not plugged in C Assure connections are clean and at board or solenoid secure at P7 P8 and solenoid coils 13 1...

Страница 31: ...relay on relay board Relay Board for 24VAC output and 5VDC input Replace Relay Board if necessary C Lower motor control board C Replace lower board failure D Contactor not engaging D Check for 24 volt at coil and 220 volt at T1 and T2 Replace contactor if necessary E Bad fan motor E Replace fan ELECTRONIC CONTROLS 13 17 LCD readout garbled A Voltage spike or noise A Press CANCEL several times or b...

Страница 32: ...O NOT RUN COMPRESSOR FOR MORE THAN 10 SECONDS If contactor does not energize quickly check voltage across contactor coil terminals for 24VAC If voltage is present replace contactor E Relay board not sending E Test relay board for 24VAC output power to contactor coil and 5VDC input on contactor relay Replace relay board if necessary F Lower Board problem F Check lower board for 5 15 and 15 indicato...

Страница 33: ...ranty Dept refrigerant charge before tapping system if unit is under warranty Put gages on system and check pressures Single side suction should be 32 35 psig dual side 42 45 psig Single and dual side discharge should be 275 300 psig Check for and repair leaks recharge system with R404 A using the specifications label on the backside of the machine I Water is not turned on for I Ensure water is tu...

Страница 34: ...not sending I Test relay board for 24VAC output power to CO2 solenoid coil and 5VDC input on solenoid relay Replace Relay Board if necessary J THAW FREEZE settings J Lower the THAW FREEZE are set too high settings using the instructions in Section 11 2 this manual K CO2 orifice is blocked K Remove blockage 13 26 Drink quality is too light A Chamber not filled properly A Defrost and assure chamber ...

Страница 35: ...ion contaminants or seal G Contaminated CO2 or water G Contact CO2 supplier or plumber supply 13 28 Drink tends to grow A THAW FREEZE settings are A Lower the THAW FREEZE or continue to expand set too high settings using the instructions in in volume after drawn Section 11 2 this manual into cup B Incorrect Brix or water syrup B Check water and syrup flows and flow rates adjust if necessary Then c...

Страница 36: ...rix and correct if Beater Count Low Beater below 450 necessary 2 Check Level Control and correct if necessary 3 Check for restriction of beater blades 4 Check for failed beater motor B Bad capacitor on motor B Check capacitor and replace as required C Motor control board failure C 1 Check connector from Beater Motor to lower control board 2 Change lower control board if necessary 13 34 SYROUT Syru...

Страница 37: ...ure readout for 70 75 psig If not within 2 psi adjust regulator and or check transducer Replace transducer if necessary G Lower Board problem G Check lower power board for 5 15 and 15 indicator lights If green lights are not energized replace board if necessary H Upper Board Problem H Circuits within Main Control Upper Board electronics read transducer pressures Replace Main Control Upper Board if...

Страница 38: ... on Main Control board goes bright if short occurs goes out if open circuit and stays dim if working properly 2 Check for poor connection in sensor plug 3 Replace temperature sensor 13 38 InTmpE Inlet A Temperature Sensor error A 1 Check for short in sensor and Temperature Error or failure cable LED on Main Control board goes bright if short occurs goes out if open circuit and stays dim if working...

Страница 39: ...nCWt This is displayed prior to starting a freeze down this is a time delay when the compressor is starting RunFW This is displayed after the freeze down has finished RunFrz This is displayed when a side is freezing down RunThW This is displayed after the Thaw percent has been reached RunTha This is displayed when a side is Thawing before refreezing RunB If Run is pressed and if the beater has not...

Страница 40: ...hamber pressure Fault Code History equals to zero 0 SFil Error Filling on for four 4 minutes but chamber pressure Fault Code History between one 1 psig and fill psig ProdOt Product out when side needs to be filled InTempE High inlet temperature detected or temperature sensor broken 40 to 97 Unit still functions This error will occur during the DEFROST CYCLE Cmp ran too The compressor has run for m...

Страница 41: ...ts and unit is not running No lights and unit is not running A Out of CO 2 B Out of water H 2 O Unit defrosting Unit in first freeze after defrost Unit is not plugged in or breaker has been tripped No message on display A B No message on display If on defrost during peak draw cancel defrost by pushing Def then push Run Wait until unit completes defrost and freeze down cycle Plug in unit or reset c...

Страница 42: ... DIAGRAM FBD 562 This Figure illustrates the locations of threaded mounting holes in the base of the FBD562 units 17 0 CENTER LINE 4 x 1 2 CLEARANCE HOLE 14 875 1 75 10 3 FRONT 20 0 32 4 7 125 DRAIN 8 500 DRIPTRAY EDITOR S NOTE NOT DRAWNTO SCALE ...

Страница 43: ...This Figure illustrates the locations of threaded mounting holes in the base of the FBD563 unit 43 20 250 CENTER LINE 4 x 1 2 CLEARANCE HOLE 18 125 1 75 10 3 FRONT 20 0 32 4 7 125 DRAIN 8 500 DRIPTRAY EDITOR S NOTE NOT DRAWNTO SCALE ...

Страница 44: ...This Figure illustrates the locations of threaded mounting holes in the base of the FBD564 unit 26 0 CENTER LINE 4 x 1 2 CLEARANCE HOLE 23 875 1 75 10 3 FRONT 20 0 32 4 7 125 DRAIN 8 500 DRIPTRAY EDITOR S NOTE NOT DRAWN TO SCALE 44 ...

Страница 45: ...D H2O IN SYRUP IN H2O IN SYRUP IN P A CO2 IN P P P BRIX VALVE CO2 REG P S P P S S S CO2 INJECT CHAMBER EXPANSION CHAMBER EXPANSION CHAMBER L SIDE FREEZE CO2 INJECT A CO2 REG PRESET RELIEVING CHAMBER R SIDE FREEZE PRODUCT PRODUCT DISPENSING DISPENSING VALVE VALVE BRIX VALVE H2O IN FIXED RESTRICTION VARIABLE RESTRICTION PUMP NOTE PORT LOCATIONS AT REAR OF EQUIPMENT WATER SYRUP RIGHT SYRUP LEFT CO2 ...

Страница 46: ...P P S S S CO2 INJECT CHAMBER EXPANSION CHAMBER EXPANSION CHAMBER L SIDE FREEZE CO2 INJECT CHAMBER CENTER FREEZE PRODUCT PRODUCT DISPENSING DISPENSING VALVE VALVE BRIX VALVE H2O IN FIXED RESTRICTION VARIABLE RESTRICTION PUMP PRODUCT PRODUCT DISPENSING DISPENSING VALVE VALVE H2O IN SYRUP IN P P S CO2 INJECT CHAMBER EXPANSION CHAMBER R SIDE FREEZE BRIX VALVE S A CO2 REG PRESET RELIEVING SYRUP RIGHT S...

Страница 47: ...AVOR 1 FREEZE CO2 INJECT CHAMBER FREEZE PRODUCT PRODUCT DISPENSING DISPENSING VALVE VALVE BRIX VALVE H2O IN FIXED RESTRICTION VARIABLE RESTRICTION PUMP PRODUCT PRODUCT DISPENSING DISPENSING VALVE VALVE H2O IN SYRUP IN P P S CO2 INJECT CHAMBER EXPANSION CHAMBER FLAVOR 4 FREEZE BRIX VALVE S A CO2 REG PRESET RELIEVING PRODUCT PRODUCT DISPENSING DISPENSING VALVE VALVE H2O IN SYRUP IN P P S CO2 INJECT ...

Страница 48: ...POINTS 5V 15V 5V uP DIG GND ANA GND 5 12 REF 5 12 A 15V 5V PWR 1 2 3 4 5 6 7 8 9 10 DEF 3 24VAC 24VAC REF 3 24VAC OUT OF 2 OUT OF 1 COMP LOAD_REF LOAD_2 LOAD 3 ANA GND FAN 5 VDC IN 15 VDC IN 15 VDC IN ANA GND NC DIG GND DIG GND 5 VDC IN LOAD 1 BTR 2 BTR 1 BTR 3 AC_REF_IN PRESSURES OUT OF 3 DEF 2 DEF 1 REF 2 REF 1 4 3 2 1 4 3 2 1 4 3 2 1 4 3 2 1 4 3 2 1 4 3 2 1 4 3 2 1 CNTLR P25 CNTLR P24 CNTLR P12...

Страница 49: ...49 14 8 LOWER BOARD SCHEMATIC FBD 562 562 ELECTRICAL BOX SCHEMATIC ...

Страница 50: ...50 14 9 UPPER BOARD SCHEMATIC FBD 563 563 SCHEMATIC UPPER BOARD ...

Страница 51: ...51 14 10 LOWER BOARD SCHEMATIC FBD 563 563 ELECTRICAL BOX SCHEMATIC ...

Страница 52: ...52 14 11 UPPER BOARD SCHEMATIC FBD 564 564 SCHEMATIC UPPER BOARD ...

Страница 53: ...53 14 12 LOWER BOARD SCHEMATIC FBD 564 564 ELECTRICAL BOX SCHEMATIC LPB1 ...

Страница 54: ...54 14 13 LOWER BOARD SCHEMATIC INCLUDES AUXILIARY BOARD AND DIO BOARD FBD 564 564 ELECTRICAL BOX SCHEMATIC LPB2 ...

Страница 55: ...55 THIS PAGE INTENTIONALLY LEFT BLANK ...

Страница 56: ...anuals Instruction Sheets Technical Bulletins Service Bulletins etc FBD Partnership LP P O BOX 18597 SAN ANTONIO TX 78218 USA 210 637 2800 FAX 210 637 2844 www fbdfrozen com FBD TECHNICAL SUPPORT 1 866 323 2777 TECHNICAL SUPPORT FAX 1 210 637 2832 NOTES Please contact FBD Technical Support at 1 866 323 2777 for assistance ...

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