DIGITAL MERCHANDISER
56X/77X MODELS
25
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Condition
Possible Causes
How to Fix
Black “No Signal” Screen
A floating “No Signal” box is shown.
The BrightSign player has
not yet fully loaded.
Please wait a minimum of 30 seconds for the screen
to load or to verify if there is an issue.
Brightsign DSM is not
loading which is leaving
the monitor without
signal.
1. Open the access panel on the back of the door and
look for power indicator lights.
2. Wait for a few seconds to see if the screen loads to
show the image/video content.
3. If nothing loads, attempt rebooting the door.
Observe the LEDs adjacent to the power connector.
A solid red LED indicates an inability to read the
storage devices.
Door power harness
may have become
disconnected or it could
be faulty.
Disconnect the harness from the display module and
measure 12VDC power.
No Content Found Screen
Cannot find content to show and play
images/video content.
USB is missing from the
door.
Confirm there is a USB connected to door. If one is
present, verify it’s fully inserted.
If not present, insert a USB with needed content.
Content is missing from
USB.
Open the back-access cover and replace USB with
one that has content in the correct format (Section
7.8) or add needed content to existing USB.
Folders are mislabeled.
1. Verify that there is content on the USB with the
right folder structure.
2. Verify that you have the right file types supported
by the digital merchandiser door and that the door
style supports the right image/video resolutions.
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