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experiencing. In reply, you will receive an e-mail/fax with your RMAnumber and additional
information. For accessories like cables, adaptors or power supplies which are not working, we
can usually send you a replacement before receiving the damaged goods. For a defective
product, we try to check and solve the problem within 3 days after receipt. Make sure that
shipping has been paid before sending goods back to us. We do not accept postage due
packages at our service centers. Anything received with postage due will be returned to you
without any testing or resolution. Within the first 30 days after you buy a new faytech product,
we will refund your shipping costs for returned products. For the rest of the warranty period, we
will pay the shipping costs for any repaired or replaced items that we ship back to you.
