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Customer Service and Technical Assistance

Our customer service department is available for orders and questions
Monday through Friday between the hours of 8 AM and 5 PM EST. Call us
toll-free at

1-800-FASTRON

(1-800-327-8766) if you’re in the US, Canada or

the Caribbean, or at 203-378-6860 if you’re outside of these areas.

Toll-free technical assistance is available 24 hours a day, 365 days a year by
calling

1-800-243-9271

(from the U.S., Canada and the Caribbean) when

help is needed immediately.

You can also send an instant email message to a FAST technician, Monday
through Friday, 8am-5pm EST, by going to www.fastinc.com, selecting the
‘Support’ link at the top of the page, and clicking on ‘Contact Tech Support.’

Free Program for Service Exchanges

FAST provides an Exchange Program, at no extra cost, if a unit should fail.
In the event of failure, you have the option of (1) receiving a replacement
product from our factory, freight prepaid; (2) exchanging the failed product
for a replacement product at one of our authorized local service centers; or
(3) selecting on-site repair or replacement of the failed unit by one of our
authorized local service centers.

To take advantage of this program, simply call our toll-free customer service
number, 1-800-243-9271. If you elect to receive an exchange unit from the
factory, a replacement unit will be sent immediately. Upon receipt of the
replacement unit, simply return the failed unit to the factory, freight prepaid,
using the same carton and packing material in which the replacement unit
was shipped. The unit will be replaced free of charge, if still under warranty,
and if the product shows no evidence of abuse or alteration. If the unit is
not under warranty, you will pay repair charges and shipping costs to and
from the factory.

Any minor adjustment or calibration and any labor costs for the
replacement of probes will be made at your expense.

The FAST Exchange Program is available to any FAST Domestic Customer
whose account is current, and applies to all FAST Timers, Computers and
Controllers.

This document contains confidential information. The
dissemination, publication, copying, or duplication of this
document without prior written authorization is strictly
prohibited.

Specifications subject to change without notice.

229-51414 Rev C

Printed in the U.S.A. |

20MAY2010

Food Automation - Service Techniques, Inc.

905 Honeyspot Road
Stratford, CT 06615-7147 USA

Phone: +1-203-377-4414
Sales:

1-800-FASTRON

Fax: +1-203-377-8187
International Callers: +1-203-378-6860

www.fastinc.com

Toll-free technical support 24/7 from the U.S.,
Canada, and Caribbean:

1-800-243-9271

WARRANTY

FAST warrants all new timers, computers, and controllers
for 1 year from the date of purchase including computers,
controllers, and timers. FAST warrants all other items for a
period of 90 days unless otherwise stated at the time of
purchase.

PATENTS

The products manufactured by FAST are protected under
one or more of the following U.S. Patents:
5,331,575

5,539,671 5,711,606

5,723,846

5,726,424

5,875,430

6,142,666

6,339,930

6,401,467

6,505,546

6,581,391

7,015,433