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Appendix C - Trouble Shooting
If problems occur, verify the installation of the camera with the instructions in this manual and with other
operating equipment. Isolate the problem to the specific piece of equipment in the system and refer to
the equipment manual for further information.
Problem
Possible Solution
Joystick can’t control system.
1. Check that the dome camera IDs are set
properly.
Check the polarity of the data line
Camera number does not match the multiplexer
number.
1. Check the camera ID and insert the BNC
cable into the proper input of the multiplexer.
Forgot password
1.
Consult your supplier, distributor or service
Center
Multiplexer & DVR can’t work with the Joystick
controller.
1. Check that the data cable for the multiplexer
has the correct Pin configuration (1=1, 2=2,
3=3 .... 8=8).
2.
Check the communication menu of Multiplexer
as per Pages 15 (setting Multiplexer)
No Video on the KBD controller
1. Check that Back(ground) Screen On/Off
2. Check if the Dome camera is menu status.
Tip 1.
Dome Holding Time of the slave keyboard setup menu
When the dome2 port set “AUX IN” even if the slave keyboard is not used, the dome holding
time has an effect on the transfer time of the command (FASTRAX protocol only) from the
dome2.
Set the slave keyboard option to ON to change the dome holding time. After changing the time,
set the slave keyboard option to OFF when the slave keyboard is not used.
When the slave keyboard or DVR through the dome 2 port has the same as the camera
number of the master keyboard, it can operate only after the dome holding time. But two
numbers are different, at the same time two cameras can operate.