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Fargo Electronics, Inc.
Persona
C11 Card Printer and Persona
M11 Card Printer User Guide (Rev. 5.0)
54
Diagnosing Image Problems
Resolving the Pixel Failure problems
Symptom: A thin line or scratch travels the entire length of the card.
Step
Procedure
1
Check the card stock for scratches. Replace the cards (as needed).
2
Examine the Printhead for visible damage.
3
Clean the Printhead. See Cleaning the Printhead procedure in Section 4, page
181.
4
Clean the Platen Rollers. See Cleaning the Platen Rollers procedure in Section
4, page 184.
5
Replace the printhead if the problem persists. See the Replacing the Printhead
Assembly (820199) procedure in Section 5, page Error! Bookmark not
defined..