F:\MARKETING\TECHNICAL MANUALS\Air Samplers\DF Battery TECH MANUALS\DF-75 LPM SERIES.doc
Tel: (352) 680-1177 / Fax: (352) 680-1454 / Email: [email protected]
32
SERVICE INFORMATION
For all work not covered under warranty, F&J SPECIALTY PRODUCTS, INC. will repair any
instrument for the cost of parts and labor as quoted. If major components must be replaced, F&J
SPECIALTY PRODUCTS, INC. will notify the customer before proceeding with repairs. When
returning any instrument for service, please include a Purchase Order marked: “Repair – Cost not to
exceed $250.00 without customer authorization”. Please provide the following information with your
instrument:
Company Name:
Address:
Telephone:
Fax:
Contact Name:
Serial Number(s):
Date of Purchase:
Service Required or Description of Problem:
You must first obtain an RMA number prior to returning any product. Obtain your RMA number by
calling F&J SPECIALTY PRODUCTS, INC. (352) 680-1177 or (352) 680-1178. To expedite service
and repairs, have your Business Name and/or Customer Number handy.
Please ensure that all products returned to F&J contain no hazardous materials. Any obviously
contaminated product received will be returned to the customer. All products scheduled for service
must be received within 30 days of the RMA number issuance date. Unauthorized products will be
returned to the customer.
TECHNICAL SUPPORT SERVICES
Technical Assistance:
(352) 6580-1177 / (352) 680-1178
Fax:
(352) 680-1454
Email:
Web Site:
www.fjspecialty.com
Hours:
Monday – Friday
8:00 AM to 4:30 PM (EST)
If you need additional information or help during installation or normal use of this product, contact
F&J SPECIALTY PRODUCTS, INC. Technical Support. Our customer support staff will attempt to
answer your installation questions by phone or issue a service authorization number for repair or
replacement of your product. Unauthorized returns will not be accepted. When calling for support,
please have your product serial number and product model available.
Shipping Address:
F&J SPECIALTY PRODUCTS, INC.
404 Cypress Road
Ocala, Florida 34472
USA
