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Warranty
Two-Year Limited Warranty: Falcon warrants that this product will be free from
defects in materials and workmanship for a period of two years from the date of
shipment within the 50 states and Canada (Domestic). The warranty is limited to
one year for all other destinations (International).
Procedures: Any defective product must be returned to Falcon. No product can
be returned without first obtaining a Return Material Authorization (RMA) number
from Falcon. Falcon will repair, replace or refund the purchaser price, at
Falcon’s sole discretion, for any defective product that is returned to Falcon with
an RMA number. For defective product sold domestically, as defined above,
returned within 30 days of shipment, Falcon will pay for the shipping costs to and
from its service center. For a defective product returned after 30 days but within
90 days of shipment, Falcon will only pay for shipping costs in sending the new
or repaired product back to the end-user. For a defective product returned more
than 90 days after shipment, all shipping costs will be borne by the end-user.
Falcon will not pay any shipping costs sold internationally, as described above.
Exclusions: This limited warranty does not cover damage caused by: (i) improper
installation, misuse or neglect; (ii) unauthorized repairs or modifications or use of
unauthorized parts; (iii) acts or events outside of Falcon’s control, such as fire,
accidents, impacts; (iv) normal wear and tear, such as cleaning and replacement
of batteries.
The warranty is null and void if: (i) the product is used in conjunction with life
support equipment; (ii) The factory seal is broken or shows signs of tampering; or
(iii) the battery is allowed to discharge below the minimum battery cut-off point.
To prevent this discharge, remove the battery fuse, switch the battery disconnect
to the “off” position or disconnect the batteries when the unit is to be stored
without the AC power being supplied to the UPS for more than two days. The
battery must be recharged every four to six months when not in use. This limited
warranty is not transferable.
Limitations: In no event is Falcon responsible for any special, indirect, secondary
or consequential damages, such as personal injury, damage to property, loss of
data, lost profits, etc. In no event will Falcon’s liability under this limited warranty
exceed the purchase price paid for the product in question.
Disclaimers: The limited warranties set forth in this document are the only
warranties that apply to Falcon’s products. All other warranties are expressly
disclaimed, including any implied warranties of merchantability or fitness for a
particular purpose. This warranty gives you specific legal rights, and you may
have other legal rights that vary from state to state.
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