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Troubleshooting

Falcon

4400 Series with Windows Mobile

RF Connectivity Troubleshooting

Does the Falcon

respond to a PING

command from

a PC?

Does the Falcon

associate with the AP

YES

display an error during the

boot process?

Gather facts:

•

Falcon type

•

AP & RF card brand (ensure latest version of firmware installed)

•

Host type

•

Software type

•

Software version (ensure latest version is installed)

•

Frequency and duration of issue

Can you ping the

host from a PC on same

subnet ?

Can you ping the

Falcon from the AP

Potential Problems:

•

Security Issue – Check
SSID, WEP, LEAP settings

•

Range Issue

Potential Problems:

•

IP Address Issue

•

Check security settings

Potential Problems:

•

Host unavailable

Potential Problems:

•

IP address issue (duplicate address on Falcon). Turn off the Falcon and

attempt PING again

•

Run tracert command to determine location of breakdown of connectivity.

RF connectivity
obtained. See your
software manual for
further information or
contact PSC technical
support.

Does the Falcon
connect to the host
?

Does the Falcon

START

YES

Potential Problems

Ping Falcon from
host or use tracert to
determine the location
of the breakdown in
communication.

(

For more information on the Ping command, go to the command prompt on the PC and type PING.

For more information on the

trace route command, go to the command prompt on the PC and type

tracert.

)

Contact Tech Support.

Содержание 26-Key

Страница 1: ...Quick Reference Guide Falcon 4400 Series with Windows Mobile 26 Key model Falcon 4420 48 Key model 52 Key NU model...

Страница 2: ...4943127 4963719 4971176 4971177 4991692 5001406 5015831 5019697 5019698 5086879 5115120 5144118 5146463 5179270 5198649 5200597 5202784 5208449 5210397 5212371 5212372 5214270 5229590 5231293 5232185...

Страница 3: ...us Indicators 12 Charging the Batteries 13 Charging with the Dock 15 Backup Battery 16 Charging with a Battery Charger 16 Battery Discharge Characteristics 16 Setting Up the Mobile Computer 16 Touchsc...

Страница 4: ...ent 49 Appendix B Microsoft Windows Mobile Addendum to EULA 52 Appendix C PSC Falcon Windows Mobile Product Series Warranty 55 Appendix D Safety Information 56 Laser Safety Label 56 Advisory Statement...

Страница 5: ...al rating and an 86dBA at 24 100dBA at 10 cm beeper The Falcon 4400 will handle demanding data collection tasks in industrial environments The Falcon Management Utility FMU and Falcon Desktop Utility...

Страница 6: ...ronization to the desk top or portable computer of e mail calendar contacts tasks and notes Outlook 2003 is recommended Microsoft Internet Explorer 4 01 SP1 or later Hard disk drive with 12 to 65 MB o...

Страница 7: ...Figure 1 Connecting your Falcon to a PC Installing ActiveSync If you don t already have ActiveSync v4 0 or above on your computer you can install it from the Getting Started CD included with your dev...

Страница 8: ...he illustrated parts with references to more detailed information Figure 2 Falcon Keypad and Connector Views For a complete description of each key on the Falcon refer to page 25 Touchscreen Display P...

Страница 9: ...more information please refer to the Falcon 4400 Windows Mobile Product Reference Guide PRG located on the Falcon 4400 Product CD that came with your device Strap Studs Trigger Handle Stylus Tether L...

Страница 10: ...nty page 38 Keypad Use the alpha numeric function and navigation keys on the keypad t o enter numbers letters symbols and navigate with the keypad page 25 Lanyard Port Insert a lanyard to secure a Fal...

Страница 11: ...ture water or fire Do not short circuit open or disassemble battery Recycle or dispose of properly 2000mAh 5 1764 Product of USA U S CAUTION You must charge the battery pack and backup battery in a do...

Страница 12: ...n or near fire direct sunlight or other high tempera ture locations or heat the battery Do not connect the positive terminal and negative terminal of the battery to each other with any metal object su...

Страница 13: ...erting the bottom tab into the slot If the battery pack is installed incorrectly the door will not seat properly 5 Rotate the battery door latches on the battery door towards the base of the unit 6 On...

Страница 14: ...scription Battery Full This icon indicates that the battery is fully charged Battery Charging This icon indicates that the battery pack is in the process of recharging Battery Low This icon indicates...

Страница 15: ...Mobile Product Reference Guide PRG for more information on configuration items Figure 7 Battery Power Gauge Charging the Batteries There are several methods for charging the battery pack and backup ba...

Страница 16: ...6 hours 4 6 hours 3 5 hours 3 hours Battery Pack Charge Indication Charging RED Fully Charged GREEN Charging RED Fully Charged GREEN N A N A Falcon Charge LED Dock or Charger Battery Charge LED s No e...

Страница 17: ...ck Operating Instructions that come with each dock Figure 8 Charging the Battery Pack in a Single Slot Dock Refer to Table 3 on page 14 for a list of LED indicators and their purpose Refer to the PRG...

Страница 18: ...harge batteries indepen dently from the Falcon To use align the battery contacts with those in the Charger and insert them into the slots Figure 9 Four Slot Battery Charger Battery Discharge Character...

Страница 19: ...do not want the device to be password protected Figure 11 Password setup Follow the onscreen instructions to enter your password Reference the Microsoft help system on your device for more information...

Страница 20: ...creen keyboard by tapping with the stylus Refer to On Screen Keyboard on page 23 Select text Use the stylus to highlight the desired text by dragging the stylus across the desired text double tapping...

Страница 21: ...dialog boxes Figure 12 Back View of a Falcon 4420 with a Stylus It is good practice to replace the stylus in the holder after each use so you don t misplace it An optional Tethered Stylus is also ava...

Страница 22: ...of navigation as well Take the time to familiarize yourself with these features to save yourself valuable time The Today Screen After initial startup the first screen you will see will be the Today sc...

Страница 23: ...Entering Data Quick Reference Guide 21 Figure 14 The Today Screen Start Button Shortcut Links Connection Status Volume Today Screen Title bar Soft key bar Battery Status Clock Alarms...

Страница 24: ...me and notification icons Tap Start to open the Start menu The Start menu includes access to Programs Settings Help and shortcuts to programs and func tions The soft key bar at the bottom of the scree...

Страница 25: ...t letters numbers or symbols from the on screen key board for the current application Tap the key to change the keypad to show international letters You can also set up the Falcon to use Block Recogni...

Страница 26: ...with Windows Mobile Figure 17 Settings screen Programs Tap Programs to open the Programs screen to view and open the avail able Programs on your Falcon Tap a program to open it Figure 18 Programs scre...

Страница 27: ...rview Special Keys Key Name Keypad Model s Function Description Alpha 26 key Press Alpha to access lower case alpha characters and symbols on the 26 key keypad Alpha Numeric Keys All In Normal mode us...

Страница 28: ...ursor to the right one character The Down arrow moves the cursor down one line The Left arrow moves the cursor to the left one character Ctrl 48 key 52 key NU Set keyboard shortcuts like a PC with Ctr...

Страница 29: ...cted 48 key 52 key 52 key NU Press Fn Shift to activate Caps mode Caps mode generates upper case alpha characters A Z CAPS mode is normally persistent you must press Fn Shift again to gen erate lower...

Страница 30: ...ey Functions Most of the keys on the keypad of the Falcon have more than one function To access the secondary features and functions you must first press another key to access the desired input state...

Страница 31: ...tle bar After the last letter or symbol in the sequence for that key the next keypress will generate the first letter or symbol in the sequence Table 6 26 Key Keypad Alpha Characters and Symbols Norma...

Страница 32: ...To access the secondary features and functions you must first press another key to access the desired input state See Table 4 on page 25 for fur ther information 48 Key Functions Press Backlight to t...

Страница 33: ...press another key to access the desired input state See Table 4 on page 25 for more information 52 Key Functions Press Fn period decimal to toggle the backlight on or off To adjust the brightness pres...

Страница 34: ...y Numbers Up NU Keypad The full alphanumeric 52 Key Numbers Up NU keypad brings frequently used keys into a more ergonomic position and is available with the 5250 TE overlay Figure 23 52 Key NU Keypad...

Страница 35: ...5250 Keypad Scanning Bar Codes Laser Scanning To use the scanning function on units containing a laser scanning module complete the following steps 1 Select and open a bar code application such as Mi...

Страница 36: ...ong as you hold the button or trigger until a good scan is obtained There is a 10 second timeout for attempting to scan 4 Aim the laser beam at the center of the bar code Position the unit close to th...

Страница 37: ...section on Scanner Configuration in the PRG to modify the default settings Correct Scanning Positions Incorrect Scanning Positions Ideal positioning A bit high will read correctly A bit angled will re...

Страница 38: ...s a laser line for purposes of orienting the imager to a bar code Figure 27 shows how the aiming beam visually differs from the laser beam in laser scanning devices Figure 27 Laser vs Imaging beam Not...

Страница 39: ...label hold the imager at an appropriate distance from the target pull the trigger and center the aim ing beam on the symbol Scanning Illumination Another feature that can be enabled for 2D scanning i...

Страница 40: ...etailed infor mation on using the Falcon 2D for image capture Accessing Help Access Microsoft Windows Mobile help by tapping Help from any screen Figure 29 Using Windows Mobile Context Sensitive Help...

Страница 41: ...ows Mobile operating system locks up and you cannot reset a hung application using the Settings as described above Procedure to Warm Reset The reset procedure varies depending upon the keypad on your...

Страница 42: ...system time and date are reset Reason to Hard Reset Perform a Hard Reset when the Windows Mobile operating system locks up and you cannot reset a hung application using the Settings or Warm Reset as...

Страница 43: ...Today screen appears The RF Network PC Card if present connects to the network system CAUTION Once you initiate a Hard Reset all applications are forcibly closed working RAM and files are cleared and...

Страница 44: ...solution Troubleshooting Refer to the Falcon 4400 with Windows Mobile PRG for more information The custom settings in the registry are persistent CAUTION Never use a pen pencil or other sharp object...

Страница 45: ...harge Characters are not visible on the display The Falcon is not powered on Press POWER The ambient room light is too dark or low Turn on the backlight Refer to the PRG No sound is audible Volume set...

Страница 46: ...ncorrect Be sure you are within proper scanning range The Falcon is not programmed for that symbology Be sure the terminal is programmed to accept the type of bar code you are scanning Try using FF3A...

Страница 47: ...dock Disconnect the AC adapter from the dock and contact a service technician 5 If the Spare Battery LED is off insert a different spare battery pack in the dock 6 If in the course of charging the sp...

Страница 48: ...Problems IP Address Issue Check security settings Potential Problems Host unavailable Potential Problems IP address issue duplicate address on Falcon Turn off the Falcon and attempt PING again Run tra...

Страница 49: ...r PSC Website TekForum Search for information on the TekForum by clicking on the Support link on the PSC home page Browse the TekForum to find answers to your questions about common technical issues R...

Страница 50: ...Technical Support 48 Falcon 4400 Series with Windows Mobile NOTES...

Страница 51: ...r similar materials associated with or related to the PSC Product whether in printed online or other form 1 2 Proprietary Information means a source code object code software documentation and any rel...

Страница 52: ...operation the PSC Product will conform substantially to the applicable Documen tation for the period specified in the Documentation During this period for all reproducible nonconformities for which PS...

Страница 53: ...not apply to this EULA 10 Termination 10 1 Either party may terminate this EULA or any license granted under this EULA at any time upon written notice if the other party breaches any provision of thi...

Страница 54: ...e may be inoperable if you do not have and maintain a service account with an appropriate wireless telecommunication carrier to whom PSC may distribute its DEVICES Mobile Operator or if the Mobile Ope...

Страница 55: ...e Content Secure Content Owners may request that MS block the ability of DRM license servers and personal computers to deliver new licenses that enable an affected DEVICE to play Secure Content This a...

Страница 56: ...means and labeled For Upgrade Purposes Only you may i install and use one 1 copy of such component s on the computer s you use to exchange data with the DEVICE as a replacement copy for the exist ing...

Страница 57: ...trument equipment or apparatus modification or alteration of product or units with Warranty Void labels that have been tampered with External cables and replacement of upper window cartridge due to sc...

Страница 58: ...rique de la Classe A est confirme la norme NMB 003 du Canada CAUTION Use of controls adjustments or performance of procedures other than those specified herein may result in hazardous visible or invis...

Страница 59: ...include binoculars micro scopes and magnifying glasses This does not include eye glasses worn by the user French Ce scanneurs du PSC sont certifi conforme la norme DHHS CDRH 21CFR sous chapitre J et l...

Страница 60: ...ystem darf nur werkseitig rep ariert werden VORSICHT Die Verwendung von Optiksystemen mit diesem Scanner erh ht die Gefahr einer Augenbesch digung Zu optis chen Instrumenten geh ren unter anderem Fern...

Страница 61: ...vaarlijk te zijn De scanner bevat een inwendige Visible Laser Diode VLD waarvan de emissies de maximumgrenzen van boven staande reglementen niet overschrijden De scanner is zo ontworpen dat men bij no...

Страница 62: ...an avauksen tai huoltotoimen voidaan katsoa olevan rikkomus lasersuojaohjeita vastaan Optisen j rjestelm n saa korjata ainoastaan tehtaalla VAROITUS Mik li optisia j rjestelmi k ytet n tutkainmen kans...

Страница 63: ...ntos pti cos os bin culos microsc pios e lentes de aumento N o se incluem os culos usados pelo usu rio Spanish Este esc ner est certificado en los EE UU porque re ne los requisitos DHHS CDRH 21CFR Sec...

Страница 64: ...Appendix E Laser Safety 62 Falcon 4400 Series with Windows Mobile Chinese Japanese...

Страница 65: ...International Caution Statements for CLASS 1 2 3R II and IIA Laser Devices Quick Reference Guide 63 NOTES...

Страница 66: ...Appendix E Laser Safety 64 Falcon 4400 Series with Windows Mobile NOTES...

Страница 67: ...he essential requirements other relevant provisions of Directive 1999 5 EC Deze apparatuur voldoet aan de essenti le vereisten en andere relevante voorzieningen van EU richtlijn 1999 5 EC T m laite no...

Страница 68: ...93 58 58 Italy PSC S p A Vimercate MI Italy Telephone 39 0 39 62903 1 Fax 39 0 39 6859496 Japan PSC Japan K K Shinagawa Tokyo Japan Telephone 81 0 3 3491 6761 Fax 81 0 3 3491 6656 Latin America PSC S...

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