Fagor LVC-21W, Руководство по обслуживанию

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21
15 WARRANTY GUIDELINES
1. SERVICE ISSUES
When a service issue occurs, the end user must call Fagor to report the problem. Our toll free
number: 1-866-GO-FAGOR is located in the front of the machine. If the issue can not be resolved
by phone, Fagor will contact the closest Authorized Service Agency for assistance and will
forward the information regarding the issue. The Agency will be provided with an Authorization
Number only if the warranty still remains effective. Serial number of the machine must be
provided by the end user or by the service agency to Fagor.
Distributors and dealers are not permitted to send Service Agencies without authorization
from Fagor’s Service Department.
2. PARTS
Service Agencies will be provided with the name of the Parts Distributor in his territory. All orders
for parts within the warranty period as well as for parts out of warranty must be sent to the
Distributor. Distributor must deliver the part to the Agency. If the Distributor does not have the
item in stock, they must order items from Fagor and include shipping information. Parts will be
drop shipped from Fagor‘s Warehouse.
If the part is under warranty, Agency must provide Distributor with the authorization number
given by Fagor, when placing order. Part will be shipped free of charge. Using that number
Distributor will fill out the Warranty Parts Form and fax/e-mail it to Fagor at the end of the month
.
If service agency owns a package of spare parts, it is his responsibility to maintain original
quantity of parts in stock. Fagor will not pay second trips for service calls that involve these parts.
Service Agency should have the package of spare parts in the van when is attending a service call.
3. INVOICING and SHIPPING of PARTS
Under Warranty, Distributor should send the part free of charge to the Service Agency. Distributor
will be reimbursed for the part by Fagor or part will be replaced, as soon as the Warranty Parts
Form is received.
4. SERVICE INVOICES
Service Agency will send the invoice to Fagor in order to be reimbursed, indicating the
Authorization Number. No charge for the parts. Use Fagor Warranty Claim Form. CFESA service
report Form also permitted. Overtime and estimated invoices higher than $300 must be first
approved and authorized by Fagor prior to be performed.
5. DOCUMENTATION
Distributors and Agencies will be supplied with the following technical information and
documentation: Parts breakdown, Service Manuals, Schematics, Repair sheets and Parts Price List.
For your convenience this information will be supplied on electronic format.