FAAC 4401, Руководство по установке, Страница: 19 / 60

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Step 3 -
The intercom is now added to your device and should show Online.
Diagnostic Tips
1. Intercom is showing online status, but the video feed shows “fetching”.
A. This can be caused by poor power cable extended to the intercom, weak GSM signal on the
router.
2. Intercom is not showing online status.
A. This can be caused by weak GSM signal on the router. Or no internet connection on the router
due to incorrect APN setting
3. I can see video but there is no audio on the phone or there is no audio at the intercom.
A: Possibly permissions for the app were not accepted during app install. Check microphone
permissions for the app in the phone settings.
4. The status is showing online, then connecting, then online again.
A: This is normal when a phone roams between two Wi-Fi connections, or between Wi-Fi and
data.
If you are suffering from any connection issues you can follow Option B below
to ensure the main PCB is operating correctly.
If you can see live video and hear audio,
the intercom has successfully connected
to the network.
If for some reason this does not work,
check the LED indicators on the RJ45
socket on the PCB to ensure it is
connected correctly to the network. The
LED indicators on the RJ45 socket will
flash yellow if connected to the internet.
Alternatively, the LED indicators will not
flash if not connected to the internet.