English | 5
www.ffgroup-tools.com
TROUBLESHOOTING
PROBLEM
CAUSE
SOLUTION
Can I get a replacement key/ extra
key?
Replacement keys are not available
due to security reasons.
The keypad becomes inoperable
Low or depleted batteries
Use override keys and replace
batteries.
My PIN works and the green light
lights, however, the safe won't
open
Low batteries. Will operate the
keypad but not the lock relay.
Use override keys and replace
batteries.
I have lost the keys and forgotten
the PIN number, can I obtain spare
keys.
If the safe cannot be opened
properly then you will need to
forcibly open it. Please contact our
helpline for more information.
I am experiencing problems using
the back up key; it is unable to
slide smoothly into the keyhole.
Spray inside the keyhole with a
lubricant, leave for a few minutes
and then try again.
We recently changed the batteries
in the safe, the safe has reset the
code itself, and the code I've been
using is no longer valid.
If the batteries are completely
depleted for more than a day then
the safe will not retain the code.
Use the override key; then refer
to the user manual to reset your
original code or to enter a new
code.
The Red and Green LED lights
simultaneously when the correct
PIN is entered.
The batteries are depleted.
Immediately replace the batteries.
The batteries I bought don't fit
the safe.
Batteries can vary in size.
Try another size, bring the original
battery with you when puchase
new ones.
When I use the override key, I can't
open the door.
Ensure that you are turning the
key anti-clockwise, holding it in
that position and then turn the
locking knob clockwise to release
the catch.
SECURING YOUR SAFE
ADVICE:
WE STRONGLY RECOMMEND THAT
YOU SECURE YOUR SAFE TO A WALL OR FLOOR
FOR SECURITY REASONS.
f
You may wish to secure your safe to a fixed part of
the house (i.e. stone wall
(14)
or wooden beam).
f
This can be achieved by using 2 bolts supplied in the
back of the safe
(13)
. Use the holes
(11)
in the safe
to mark where you need to drill. Loosely attach the
bolts onto the safe with the nuts and washers
(12)
provided. Hold the safe over the drilled holes and lo-
cate the bolts into these holes. Tighten the nuts
(12)
from the inside of the safe to secure firmly.
NOTE
: The bolts are packed inside the safe.
EXPLANATION OF SYMBOLS
To reduce the risk of injury, the user
must read and understand this manual
before using this product.
Important!
Conforms to relevant safety standards
NOTE: These important safeguards and instruc
-
tions cannot cover all possible conditions and situ
-
ations that may occur. It must be understood that
common sense and caution are factors, which can
-
not be built into any product. These factors must be
supplied by the person using this product.
