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10

FAQ

Q: If the camera is offline on the App, will the video recording continue?

A:

If the camera is powered on but disconnected from the Internet, then 

local recording will continue but cloud recording will stop. If the camera is 

powered off, both video recordings will stop.

Q: Why the alarm is triggered when nobody in the image?

A:

Configure a lower value for the detection sensitivity. Please notice that 

vehicle and animals are also alarm triggering sources.

Q: How to use the microSD card for local storage?

A:

1. Make sure that there is a micro SD card inserted and that the camera is 

added to your EZVIZ account. Open the EZVIZ app and enter the “Device 

Details” interface, if the “Initialize Storage Card” button appears, you need 

to initialize the micro SD card first.

2. The micro SD card recording for the motion detection is enabled by 

default.

Q: The mobile phone cannot receive alarm prompts when the camera is 

online�

A:

1. Make sure that the EZVIZ app is running on your mobile phone and that 

the Motion Detection Notification is enabled.

2. For Android system, make sure the app is running in background; and 

for iOS, enable the message push function in “Settings > Notification”.

3. If still no alarm prompts, press and hold the RESET button for about 4 

seconds restore the camera settings.

Q: Live view or playback failed�

A:

Make sure that your network is well connected. Watching live videos needs 

a good bandwidth. You can refresh the video, or change a network and try 

again.

Содержание CTQ3N

Страница 1: ...FRINGEMENT OF THIRD PARTY IN NO EVENT WILL EZVIZ ITS DIRECTORS OFFICERS EMPLOYEES OR AGENTS BE LIABLE TO YOU FOR ANY SPECIAL CONSEQUENTIAL INCIDENTAL OR INDIRECT DAMAGES INCLUDING AMONG OTHERS DAMAGES...

Страница 2: ...Connection 2 2 Option B Wireless Connection 3 Installation 4 1 Micro SD Card Installation Optional 4 2 Installation Location 5 3 Installation Procedure 5 Operations on the EZVIZ App 6 1 Live View 6 2...

Страница 3: ...ter x1 Screw Kit x1 Drilling Template x1 Regulatory Information x2 Quick Start Guide x1 The power adapter s appearance is subject to the one you have bought 2 Basics Micro SD Card Slot RESET Button Be...

Страница 4: ...pp and register an EZVIZ user account EZVIZ App If you have already used the app please make sure that it is the latest version To find out if an update is available go to the app store and search for...

Страница 5: ...on the body of the camera Scan QR Code Follow the EZVIZ app wizard to add the camera to the app 2 Option B Wireless Connection 1 Connect the power adapter cable to the camera s power port 2 Plug the p...

Страница 6: ...eters to default Press and hold the reset button for about 4s in any of the following cases The camera fails to connect to your Wi Fi network You want to connect the camera to another Wi Fi network In...

Страница 7: ...on Procedure 1 Remove the protective film from the lens 2 Stick the drilling template onto a clean and flat surface 3 For cement wall only Drill screw holes according to the template and insert anchor...

Страница 8: ...ou can view and listen to a live feed take snapshots record videos and choose video definition as needed Icon Description Share Share your device Settings View or change the device settings Snapshot T...

Страница 9: ...te format as needed here Wi Fi Make your device offline first and then you can connect your device to a new network Cloud Storage You can subscribe and manage the cloud storage Storage Status You can...

Страница 10: ...EZVIZ account so that Alexa can control your EZVIZ devices 6 You will see EZVIZ has been successfully linked then tap DISCOVER DEVICES to allow Alexa to discover all your EZVIZ devices 7 Go back to A...

Страница 11: ...with Google and search for EZVIZ where you will find EZVIZ skills 5 Enter your EZVIZ username and password and tap Sign in 6 Tap the Authorize button to authorize Google to access your EZVIZ account...

Страница 12: ...nd enter the Device Details interface if the Initialize Storage Card button appears you need to initialize the micro SD card first 2 The micro SD card recording for the motion detection is enabled by...

Страница 13: ...er legitimate rights 3 During the use of video products video image data derived from real scenes will continue to be generated including a large amount of biological data such as facial images and th...

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