Frequently Asked Questions
POSSIBLE MALFUNCTION
CAUSE
SOLUTION
Suction power loses
1.Dust cup and filters are with
full dust
2.The brush head is blocked
by hairs
1.Clean the dust up and filters
regularly
2.Clean the brush and small
tools
Abnormal sounds
The aluminum tube is blocked
Clean the blockage inside
of the suction tube. If there
are any abnormalities, please
contact the after-sale depart
-
ment.
Power indicator light flashes
1.The brush or dust cup is
blocked caused the current
increase
2.Ambient temperature is too
high / too low, causing the
battery humidity is too high /
too low
3.Use the non-original adapter
to charge the product
1.Clean the blockage
2.Transfer product to charge
at the
right temperature (0 - 55 ° C)
3.Do not charge using a
non-original power adapter
The brush doesn’t work, or the
LED is not light
Roller brush is wrapped by
the hairs
Clean the hairs of the roller
brush:
The product does not work
1.The battery power is low
2.The suction nozzle is blocked
1.Connect the power adapter
with the product and charge it
2.Clean the suction nozzle
3.Cleaning product suction port
Intelligent Mode failure
Dust block the dust sensor
Clean the nozzle timely
EN
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