GENERAL QUESTIONS
Q: WHERE CAN I OBTAIN YOUR
LATEST BROCHURE?
A: Our latest brochures are available from
Approved Retailers or can be viewed and
printed from the
downloads
section on
our website www.explorer-group.co.uk.
A request form can also be completed
should you wish to receive a printured
copy of our latest brochures.
Q: CAN I PURCHASE INSURANCE
FOR MY TOURING THROUGH THE
EXPLORER GROUP?
A: The Explorer Group now offers an on-
line vehicle insurance quotation scheme
for any make or model of touring caravan.
This is also applicable to vehicles that
were not manufactured by The Explorer
Group. For further information and to
request a quotation, please visit our
website www.explorer-group.co.uk
Q: CAN I COME TO THE FACTORY TO
PURCHASE TOURING CARAVANS
DIRECT?
A: Our caravans are only available
through our Approved Retailer network.
Q: WHERE IS MY NEAREST
RETAILER?
A: Please refer to our Find A Retailer
section on our website- www.explorer-
group.co.uk, or telephone 01207 699 000
and ask for Customer Services.
Q: AT WHICH RETAILER CAN I VIEW
THE LATEST MODELS?
A: The Find A Retailer section on our
website will show which brands and
model types each Retailer sells. You will
need to contact the Retailer directly to find
out if they have a particular model in
stock, or on order.
Q: CAN I PURCHASE A HANDBOOK
AND HOW MUCH DOES IT COST?
A: Some of the most recent handbooks
are available to view in the Downloads
section on our website. Printed copies
can also be purchased at a cost of
£10.00.
We can accept payment by credit or debit
card and you should contact us by
telephoning 01207 699 000 and ask for
Customer Services.
Alternatively please send a cheque made
payable to "The Explorer Group Ltd" to
Customer Services, The Explorer Group,
Explorer House, Delves Lane, Consett,
Co Durham, DH8 7PE.
Your covering letter should give details
of your caravan including the
VIN/Conversion number and your
name/address to which we will post your
handbook. Please be advised that original
handbooks are not always available and
you may receive a photocopy.
Q: WHY IS THE HANDBOOK NOT
SPECIFIC TO MY MODEL?
A: Many of the components used in the
manufacture of our caravans are identical
throughout our model ranges, so we
produce a generic handbook, which
covers all models manufactured for that
season. If the literature supplied with your
caravan does not answer your question
then please contact your Retailer for
further assistance.
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Frequently Asked Questions (FAQs)
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