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Chapter 4
Warranty and Return Information
STB-4000 User Guide
4
C
hapter
Warranty and Returns
Overview
This chapter covers important Warranty and Return information for the STB-4000. You should read this
information carefully before placing the STB-4000 into service or attempting to return it for repair or
replacement.
Warranty
The STB-4000 warranty is 1 year for parts, 90 days for labor, effective from the date of shipment from
the manufacturer. For
detailed
warranty and return information, refer to
Returning Equipment for Repair/
Replacement
in this chapter.
Returning Equipment for Repair or Replacement
Warranty Service
The hardware product warranty is 1 year for parts, 90 days for labor, effective from the date of shipment from
the manufacturer. To qualify for warranty service, returns must also meet the following criteria:
•
Products must be in the original manufacturer’s packaging and shipped securely.
•
Products must be complete with any standard certification labels (UL listing, capacity, brand name, UPC
code) originally placed and not tampered with.
•
Product serial number, or any similar identification numbers, must match the serial number on the
package or invoice.
•
Products must be free from damage of any type, including, but not limited to dents, scratches, cracks,
abuse, defacement or indication of removed screws/fasteners or seals.
•
Products so labeled with a security seal must have the seal intact and not be tampered with.
Important:
Returned items may be subject to charges and fees based on the following criteria:
•
If an item is submitted with an RMA number but during diagnosis is determined to be damaged or
otherwise outside of warranty, Product Support will provide notification of such and a diagnostic bench
fee of $65 will be charged to determine the extent of damages and/or repairs needed.
•
Items that are returned without an RMA number will be rejected or subject to a restocking fee at Product
Support’s discretion.