Exceptional Innovation STB-4000 Скачать руководство пользователя | Manualshive

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Chapter 3

Troubleshooting

3-3

STB-4000 User Guide

Website and Helpline

You can visit the website at

www.exceptionalinnovation.com

to learn more about our products.

If you have questions about your STB-4000, contact our Product Support Helpline at:

1-877-890-6090

Please read this User Guide carefully before contacting us. When you call our helpline, make sure your

hardware product is at hand so that technical support can more quickly help you correct the problem.

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Содержание STB-4000

Страница 1: ...STB 4000 User Guide Manual Version Release 1 0 ...

Страница 2: ...r this notice and Exceptional Innovation copyright notice As and when provided to any governmental entity government contractor or subcontractor subject to FARs this documentation is provided with RESTRICTED RIGHTS Third Party Software and Hardware Other product and company names or logos mentioned herein may be the trademarks of their respective owners Distribution Distribution of this document i...

Страница 3: ...y Information 1 7 Warnings 1 8 Installation and Setup 2 1 Overview 2 1 Items Included with the STB 4000 2 1 Items Included in the STB 4000 Cable Kit 2 1 Items Required for Installation 2 1 Optional Items for Installation 2 1 Install an STB 4000 2 2 Connect the STB 4000 to the network 2 2 Connect the STB 4000 to the TV 2 3 Connect the STB 4000 to Power 2 4 Set Up an STB 4000 2 5 Other Rear Panel Co...

Страница 4: ...ut Connection 2 8 HDMI Chromecast Connection to TV 2 9 Troubleshooting and Maintenance 3 1 Overview 3 1 Troubleshooting Chart 3 2 Website and Helpline 3 3 Warranty and Returns 4 1 Overview 4 1 Warranty 4 1 Returning Equipment for Repair or Replacement 4 1 ...

Страница 5: ... STB 4000 features care and maintenance specifications and related safety information About the STB 4000 Unit Features Rear Panel Connections Care and Maintenance Technical Specifications Important Safety Information About the STB 4000 The STB 4000 is a high performance set top box for hospitality applications The STB 4000 provides digital content delivery streaming video TV control wireless opera...

Страница 6: ...ports for connecting USB devices HDMI Two standard HDMI output ports for connecting audio video to TV displays One port is dedicated to Chromecast A V Ethernet Ethernet port for connecting to the hotel network IR Input Output IR input output ports for controlling non hospitality TVs Digital Audio Digital optical port for connecting digital audio to AV receivers MPI MPI port for connecting to TVs w...

Страница 7: ...r connecting USB devices IR input and output ports for IR devices MPI Adapter port for connecting to hospitality TV MPI port HDMI port for connecting Chromecast A V to TV HDMI input DC Power Input The rear panel 5V DC power input accepts the barrel plug end of the 5 volt DC external power supply required for use HDMI Output The left side rear panel HDMI port accepts an HDMI cable for connecting au...

Страница 8: ...ransmitter cable for TVs which do not have MPI ports The IR Transmitter is located close to the IR Receiver on the TV so that the STB 4000 can transmit IR commands directly to the TV via IR MPI Port The rear panel MPI port accepts a cable for connecting to a room TV s serial MPI control port HDMI Output for Streaming TV The right side rear panel HDMI port accepts an HDMI cable for connecting audio...

Страница 9: ...HDTV audio video to TV Ethernet 10 100 1000 Mb sec 1 RJ45 port A V output 3 5mm CVBS A V analog output Optical For connecting standard optical digital audio devices USB 2 0 Two USB 2 0 ports for connecting USB devices IR Input Output 3 5mm ports for connecting to non hospitality TVs MPI port RJ12 port for connecting to MPI input of Hotel TV Internal Features GPU 8 core 450MHz RAM 2 Gbytes internal...

Страница 10: ...ervicing is required when the unit has been damaged in any way the power supply cord or plug is damaged liquid has been spilled into or objects have fallen into the unit or the unit has been exposed to rain or moisture does not operate normally or has been dropped If any of these conditions occur unplug the unit from the power source and refer servicing to qualified personnel Never pull on the pow...

Страница 11: ...ler or an experienced radio TV data technician for help This device complies with Part 15 Subpart C of the FCC rules and with RSS 210 of Industry Canada Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation Le présent appareil est conforme au...

Страница 12: ...n equilateral triangle is intended to alert the user to the presence of uninsulated dangerous voltage within the product s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons The device bearing the trade name and model specified above has been shown to comply with the applicable technical standards as indicated in the measurement report and was tested in...

Страница 13: ...ms Required for Installation The following are required for installation RJ45 terminated LAN network cable for connecting the unit to the hotel network A Cat5e LAN Cable is included in STB 4000 Cable Kit Working network connection Ethernet HDMI Cable for A V connection to TV 2 HDMI Cables included in STB 4000 Cable Kit MPI cable for communication with hospitality TV 2 MPI Cables included in STB 40...

Страница 14: ...ct the STB 4000 to the network Perform the following steps to connect the STB 4000 to the network When you have completed these steps go to the next section Note Use cabling long enough to avoid placing stress on the input or output connections 1 Place the unit close to a network connection 2 Connect one end of a LAN cable to the network connector on the wall router or hub device 3 Connect the oth...

Страница 15: ...bling long enough to avoid placing stress on the input or output connections 1 Connect one end of the HDMI cable to the HDMI port on the STB 4000 rear panel as shown below 2 Connect the other end of the HDMI cable to the HDMI port on the TV 3 Connect the end of the MPI cable labeled STB to the MPI port on the rear panel as shown below 4 Connect the end of the MPI cable labeled TV to the MPI port o...

Страница 16: ... outlet 2 Connect the DC supply barrel plug to the power input on the left side of the STB 4000 s rear panel as shown below 3 Wait for the unit to go through its boot process This can take up to 3 minutes to complete When the boot process completes you will see a splash screen on the TV Note If this screen does NOT appear unplug power wait 5 seconds and plug it back in If the unit does not show th...

Страница 17: ... you have connected the STB 4000 to the network TV and power you need to perform the setup procedure Note Setup typically takes from 5 to 10 minutes to complete depending on updates Perform the following steps to set up the STB 4000 Set Up Steps Go Here Continue to the next section ...

Страница 18: ...o USB devices IR input output connections for non hospitality TVs HDMI connection for streaming TV via Chromecast requires Chromecast media device A V Connection to TV Amp or Receiver 1 Connect the 3 5mm analog AV 4 conductor cable to the AV port on the left side of the rear panel 2 Connect the red and white RCA plugs on the other end to the audio input on the TV Amp Receiver 3 Connect the yellow ...

Страница 19: ...ct an optical cable to the Optical audio port on the left side of the rear panel 2 Connect the other end of the optical cable to the TV Amp Receiver Connection to USB Devices 1 Connect a USB Type A cable to either USB port on the left side of the rear panel 2 Connect the other end of the cable to the USB Device ...

Страница 20: ... IN port on the rear panel 2 Place the bulb of the IR Receiver cable on the TV or in line of sight of the Remote control IR Output Connection 1 Connect the 3 5mm plug of an IR Transmitter cable to the IR OUT port on the rear panel 2 Place the bulb of the IR Transmitter cable near the IR Receiver on the TV Amp Receiver to be controlled ...

Страница 21: ...nection to TV The HDMI connection for Chromecast requires that the Chromecast media device be installed inside the STB 4000 chassis 1 Connect an HDMI cable to the HDMI port on the right side of the rear panel 2 Connect the other end of the HDMI cable to the HDMI input on the TV ...

Страница 22: ...Chapter 2 Installation and Setup 2 10 STB 4000 User Guide ...

Страница 23: ...bleshoot the STB 4000 Set Top Box in case of problems It also covers procedures for replacing the hard drive returning the unit and contacting Product Support Read the following sections to learn more about troubleshooting methods and procedures and how to get assistance Troubleshooting Chart Returning Equipment for Repair or Replacement Website and Helpline ...

Страница 24: ...ure the 5 volt supply is connected to the AC power source and is providing the correct voltage Make sure the DC power plug is connected to the DC power input on the rear panel Unplug the Power plug wait 5 seconds and plug it back in Wait three minutes for the unit to complete its boot process If the problem persists replace the unit or contact support The unit is ON but not communicating with the ...

Страница 25: ... to learn more about our products If you have questions about your STB 4000 contact our Product Support Helpline at 1 877 890 6090 Please read this User Guide carefully before contacting us When you call our helpline make sure your hardware product is at hand so that technical support can more quickly help you correct the problem ...

Страница 26: ...Chapter 3 Troubleshooting 3 4 STB 4000 User Guide ...

Страница 27: ... manufacturer s packaging and shipped securely Products must be complete with any standard certification labels UL listing capacity brand name UPC code originally placed and not tampered with Product serial number or any similar identification numbers must match the serial number on the package or invoice Products must be free from damage of any type including but not limited to dents scratches cr...

Страница 28: ...t during shipping 5 Ship the box back to this address Exceptional Innovation Inc ATTN RMA Department 480 Olde Worthington Road Suite 350 Westerville OH 43082 Product Support will coordinate receipt of the returned goods and shipment of the repaired or replacement product Note For instances where the MAC ID of a unit changes due to a repair Product Support will notify the customer of the new MAC ad...

Страница 29: ...tatement The antennas used for this transmitter must be installed to provide a separation distance of at least 20cm from all persons and must not be co located or operating in conjunction with any other antenna or transmitter ...

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