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TROUBLESHOOTING
SYMPTOM
CAUSE
No Heat / No operation
indicator
Check that power is connected and switched on
Heater smells when first used.
This is caused by oil or dust left over from the
manufacturing process and will stop after a short
time
Faint smell for short periods
after turning on the heater
This is normal and should stop after a short time
Heater smells when turned on
after periods of no use
Build-up of debris and dust on the heater, Switch
the heater off and allow it to cool down and then
clean
Clinking noises when heater is
turned on and after being
turned off
This is expansion and contraction noises of the
heaters metal components and is normal
Poor heating performance
Exposure to extreme ambient conditions such as
high winds / excessively cold temperatures can
lower the heating performance of an outdoor
installation
Unit is not installed in correct position, possibly too
high or heater is too small for recommended area.
There is a burning smell and or
strange sounds (other than
normal expansion and
contraction noises) coming
from the unit
Turn off the heater, and return to place of purchase
if in warranty.
When associated circuit
breaker (safety, ground) is
thrown or a fuse is blown
Turn off the heater, and return to place of purchase
if in warranty.
Poor heating performance
Incorrectly sized installation, contact your
authorized electrical installer
Faulty heater element, Turn off the heater, and
return to place of purchase if in warranty.
Will not heat / No operation
indicator
Check that power is connected and switched on, if
still faulty Turn off the heater, and return to place of
purchase if in warranty.
