Evolis KU10E Скачать руководство пользователя

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Servicing and Maintenance

Ordinary maintenance

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Clean the card feed module
Service the cleaning rollers
Clean the print head

Maintenance

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Replace the cleaning rollers
Replace the print head
Update the Firmware
Update the print driver

Troubleshooting

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Free a card jammed in the printing unit
Upgrade printing quality

Assistance

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Network of Evolis partners
Look for information on www.evolis.com
Register your product to benefit from updates

Characteristics

Declaration of conformity

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Printer specifications

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List of “Evolis Genuine Product” consumables

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Magnetic encoding

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Содержание KU10E

Страница 1: ...Tattoo User s Guide part number KU10E Rev B0 Evolis Card Printer September 2007 U S E R Õ s G u i d e ...

Страница 2: ...n physical harm to you or could result in physical damage to the hardware W Wa ar rr ra an nt ty y I In nf fo or rm ma at ti io on n Refer to the Warranty booklet enclosed with your Evolis printer for terms and conditions R Re et tu ur rn n M Ma at te er ri ia al ls s A Au ut th ho or ri iz za at ti io on n In order to make a warranty claim you must contact an Evolis Reseller You will be responsib...

Страница 3: ...such as identification loyalty and leisure The Evolis Genuine Product line of consumables linked to the printer was specifically developed and optimized to gua rantee the best quality of printing Using these consumables increases the lifespan of your badges and of your Evolis printer As for all Evolis products particular care has been used in writing this manual But if an error has still managed t...

Страница 4: ...on in the feeder Manual card loading Remove the personalized cards 13 2 2 Setting of parameters Windows print driver 14 Installation of the print driver Properties of the driver Card printing configuration in an office automation application 3 3 Error messages and diagnostics Notification of messages 21 Description of the printer control panel Interpretation of messages 22 Diagnostics assistance 2...

Страница 5: ...mware Update the print driver Troubleshooting 35 Free a card jammed in the printing unit Upgrade printing quality Assistance 38 Network of Evolis partners Look for information on www evolis com Register your product to benefit from updates 5 5 Characteristics Declaration of conformity 39 Printer specifications 40 List of Evolis Genuine Product consumables 42 Magnetic encoding 43 C C o o n n t t e ...

Страница 6: ...r personalization of badges in monochrome or color In a few seconds the Tattoo personalizes your pre printed or blank plastic cards and prints your texts barcodes graphics logos and pictures Truly flexible this printer can be used for batch printing with the 100 card feeder or over the counter runs with cards inserted manually one after the other Tattoo is one of the most compact of all plastic ca...

Страница 7: ...button Shows the printer activity power ON OFF H Cleaning roller Removes all dust before the cards are printed I Magnetic encoding head option Enables cards with magnetic tracks 1 2 and 3 to be encoded J Power supply connector Enables the printer to be connected to its power supply K USB computer connector std Enables data to be received and sent from and to the computer L DB 9 connector s option ...

Страница 8: ...r as the shipper is concerned and immediately contact your Evolis dealer who will provide you with all necessary assistance Evolis has paid particular attention to the quality of this shipping material and we urge you to keep it in a clean dry space This packaging material will be required to return equipment During the manufacturer s guarantee period returning material without the original Evolis...

Страница 9: ...r to the printer 2 Then connect the end of the power supply cord to a grounded system outlet 3 The printer is under power The light on the control panel comes on and the print head rises and falls to indicate the correct mechanical working of the printer If the light fails to come on this means that the installation has not been carried out correctly or possibly that the printer is not working pro...

Страница 10: ...l panel S St ta an nd d b by y The printer automatically goes into stand by after 10 minutes of inactivity The light on the push button from the control panel goes out To reactivate the printer press the push button for one second The light on the push button comes on Tattoo may be left in stand by at any time by pressing a few seconds the push button as indicated The light on the push button goes...

Страница 11: ...s in order to keep the equipment in perfect operating condi tions consult the chapter on Ordinary Maintenance The validity of the factory guarantee is conditional upon compliance with these cleaning cycles cf Limited Evolis Warranty document M Mo on no oc ch hr ro om me e o or r c co ol lo or r r ri ib bb bo on n To install a monochrome or color ribbon in the print module proceed as follows The ri...

Страница 12: ... de er r The cards are installed in the feeder as follows 2 Insert the cards into the feeder as indicated printable face down 3 Put the feeder back into place in the printer until it Clicks in place 1 Remove the feeder as indicated Only use the type of cards appearing in the Technical Specifications in this manual Do not touch the printable surface of the cards the printing quality depends on this...

Страница 13: ... this case it is recommended to use the detachable hopper delivered with the printer a manual reception mode the card must be collected after the printing process O Ot th he er r s st ta ag ge es s t to o t th he e i in ns st ta al ll la at ti io on n You have now completed the installation material of your Evolis printer For the moment we would urge you to carry on reading this manual and we woul...

Страница 14: ...too driver operates under Windows XP Server 2003 and Vista 32 and 64 bits I In ns st ta al ll la at ti io on n o of f t th he e p pr ri in nt t d dr ri iv ve er r To install your print driver you will need the CD Rom Drivers and Documentation shipped with your Evolis printer Please make sure the USB cable is disconnected before starting this procedure The installation program automatically selects...

Страница 15: ...15 Step 1 Accept the limited warranty conditions Step 2 Make sure the USB cable is disconnected Step 3 Destination location ...

Страница 16: ...16 Step 4 USB cable connection Step 5 Printer Detection Click next and or continue if the following windows appear ...

Страница 17: ...17 Step 6 End of the process When the installation process is over print a test card to make sure your printer operates suitably You are now ready to use your printer ...

Страница 18: ...t and contact your Evolis dealer who will guide you in adjusting these parameters if applicable These printing parameters are accessible From the Start button located at the bottom left on the Windows task bar select Printers and Faxes Choose your printer by left clicking with the mouse for example Evolis Tattoo2 Click again but with right mouse key to bring up a menu and select Properties An init...

Страница 19: ...ce documentation will be sent to the Evolis printer To define your default printer proceed as follows Using the Start button at the bottom left of the Windows task bar select Printers and Faxes Select your printer with a left mouse click for example Evolis Tattoo2 Click again using the right mouse key to bring up a menu and choose Define as default printer Other tabs General tab Windows informatio...

Страница 20: ...components Logo and illustration Identification photo Fixed and variable text Bar code etc E Ex xa am mp pl le e Please note that this example does not propose to initiate the operator on operating the MS Word application Its purpose is simply to establish a relationship between the gra phics of a card and the parameters of the Evolis printer driver that are necessary for the printing operation Se...

Страница 21: ... pa an ne el l The control panel includes 1 button and a 4 LED type diode The lights on the control panel are represented in one of the following states Switched off Switched on Flashing The push button returns the control panel to its original state after dealing with the following cases ABSENCE OF CARD or INTERNAL PRINTER PROBLEM ERROR IN MAGNETIC ENCODING CARD EJECTION The push button also enab...

Страница 22: ...job in course this restarts with a new card PRINTER READY PROCESSING END OF RIBBON NO CARD IN FEEDER OR FEEDER NOT PRESENT WAITING FOR A CARD TO BE INSERTED PRINTER CLEANING ALERT AFTER 400 INSERTIONS There is no card in the feeder The cards are curved The cards are stuck together The feeder is not present in the printer or is badly inserted Check the state of the cards in the fee derormakesuretha...

Страница 23: ...ly parameterised HICO or LOCO Go to Chapter 5 of this manual for more information The encoded data do not conform to ISO 7811 or to the parameters pre defined in the properties of the driver Go to Chapter 5 of this manual for more information Press the push button for one second The printer restarts the magnetic encoding cycle with a new card Please check the data parameters if the problem persist...

Страница 24: ...The test card is printed in a few seconds in color if the printer has a color ribbon or in monochrome if it has a monochrome ribbon 6 The printed card is ejected into the output hopper I In nt te er rp pr re et t a a t te es st t c ca ar rd d The printing of a test card gives the following information Correct printing The correct position of the ribbon in the printer The printer model The serial n...

Страница 25: ...low O Or rd di in na ar ry y m ma ai in nt te en na an nc ce e The printer is delivered with a starter cleaning kit Evolis also provides you with the following maintenance items available under the following reference item A5011 UltraClean cleaning kit Five cleaning cards pre saturated with 99 isopropyl alcohol Five 99 isopropyl based cotton swabs A dispenser box of 40 pre saturated cleaning wipes...

Страница 26: ...ng kit including samples of these cards is shipped with your Evolis printer Repeated running of the card in the printer cleans the card feed rollers the cleaning rollers the print head and the magnetic head if your device has one Proceed as follows 1 Remove the card feeder as indicated 5 Open the cover and remove the ribbon from the printer as shown 26 6 Close the cover of the printer 7 Press the ...

Страница 27: ...the cleaning rollers is to eliminate any residual dust of the cards before they enter the feeder system This roller therefore systematically becomes dirty This is a sign of its efficacy If this roller remains clean we suggest that you check its quality by contacting your Evolis dealer in order to replace it if applicable To supplement the servicing of the card feeder system which is intended to cl...

Страница 28: ... of your printer To prevent any damage to it Before cleaning the print head disconnect the printer from its power supply Comply with the cleaning cycles Never put the print head into contact with pointed and or metal objects Avoid direct contact between the surface of the print head and the fingers This could result in an altered print quality or even permanent damage to the print head 3 Clean the...

Страница 29: ...otton swab and press the middle of the tube until a click is heard The cotton becomes saturated with alcohol 3 Carefully rub the cotton swab from right to left along the print head for a few seconds 4 Close the cover The printer is again ready for operation 1 Open the cover and locate the printhead Proceed as follows ...

Страница 30: ... an ni in ng g r ro ol ll le er rs s In the event your cleaning rollers become less efficient despite regular maintenance they need to be replaced in order to keep the print head from becoming clogged and ultimately permanently damaged See the chapter on Service the Cleaning Roller The cleaning rollers are available as a consumable from your Evolis dealer To replace the rollers proceed as follows ...

Страница 31: ...olis has put in place a program for the replacement of defective print heads Your equipment is eligible for this program if You use only Evolis consumables ribbons and maintenance products You have scrupulously complied with the equipment maintenance cycles You work in a dust free environment in accordance with technical specifications You use flat cards without any rough areas that could damage t...

Страница 32: ...rect direction Do not force the mechanism as this part is relatively sensitive 4 Turn the head so that the notice is visible the connector is no longer visible 32 Step 3 Setting the parameters of the new print head 1 Power up the printer and make sure it is properly connected to a computer on which Tattoo print driver is installed 2 Under print driver Properties click on the Tools dialogue box 3 I...

Страница 33: ...splayed 2 Select the Tattoo2 printer model and the Firmware selection 3 Accept the download and register the file in a directory on your hard disk The file is stored in compressed zip file You must extract it and save it in a temporary directory 4 Then double click on the file in the directory to start the download 5 When asked by the program click on the Download button to start the operation The...

Страница 34: ...ust first have registered your product with Evolis see chapter Register your product in order to benefit from updates 1 Enter your login and password a page is displayed 2 Select the Tattoo2 printer model and the Drivers selection 3 Accept the download and register the file in a directory on your hard disk The file is stored in compressed zip file You must extract it and save it to a temporary dir...

Страница 35: ...pted Do not turn off the unit this would lead to a loss of the printing jobs in progress that are stored in the printer s memory Remove the card as follows 1 Open the cover of the printer and remove the ribbon 2 Press the push button from the Control Panel to run the transportation rollers If the card is still stuck inside the printer push it manually towards the printer outlet If there are severa...

Страница 36: ... is closed 4 Print a test card See the chapter Print and interpret a test card 5 Check the printer s interface cable Check the connection to the computer and to the printer Try using another cable of the same type 6 Check the print driver Check for the presence of the print driver of the Tattoo printer in the Windows parameters Check the computer s printing parameters Make sure the Tattoo printer ...

Страница 37: ... Portrait 2 Check the printer interface cable If some unusual characters print out make sure you are using the interface cable appropriate for your printer Check the connection to the computer and to the printer Try using another cable of the same type 3 Make sure the printer is clean Clean the inside of the printer the cleaning rollers and the print head if necessary See the Maintenance chapter o...

Страница 38: ...s you have taken to solve the problem L Lo oo ok k f fo or r i in nf fo or rm ma at ti io on n o on n w ww ww w e ev vo ol li is s c co om m If you need additional technical aid you will find a large amount of information relative to the utili zation and troubleshooting of the Evolis printers under the heading Support Services on the Evolis Internet site This item offers the downloading of the mos...

Страница 39: ...e in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception whi...

Страница 40: ...pe ee ed d Personalization throughput will depend on card design and printer settings YMCKO 40 seconds cards1 Monochrome 7 seconds card1 S Su up pp pl li ie ed d s so of ft tw wa ar re e WindowsTM XP Server 2003 and Vista 32 64 bits S Su up pp po or rt te ed d p pl la at tf fo or rm ms s eMedia Trial 30 days evaluation R Ri ib bb bo on n t ty yp pe es s 5 panel YMCKO color ribbon up to 100 cards r...

Страница 41: ... 368 mm 14 49 with the detachable hopper Width 187 mm 7 36 Printer weight 2 4 kg 5 3 lbs Connections USB Cable supplied Electrical Power supply 100 240 V 50 60Hz 1 5 or 1 8 A Printer 24 Volts DC 3 A Environmental Min Max operating temperature 15 30 C 59 86 F Humidity 20 to 65 non condensing Min Max storage temperature 5 70 C 23 158 F Storage humidity 20 to 70 non condensing Operating ventilation f...

Страница 42: ...1 Classic Blank White plastic cards 0 76 mm 30 mil 5 packs of 100 cards C4002 Classic Blank White plastic cards 0 50 mm 20 mil 5 packs of 100 cards C4003 Classic Blank White plastic cards with a HICO Magnetic Stripe 0 76 mm 30 mil 5 packs of 100 cards C4004 Classic Blank White plastic cards with a LOCO Magnetic Stripe 0 76 mm 30 mil 5 packs of 100 cards C1001 Premium Blank White plastic cards 0 76...

Страница 43: ...e cards and after the print head The encoding sequence of a card is still carried out before printing Only use cards with magnetic tracks conform to ISO 7810 and ISO 7811 To work properly the magnetic track must be moulded in the card Never use a card with a glued magnetic track C Ca ar rd d o or ri ie en nt ta at ti io on n Cards with a magnetic track must be installed in the feeder so the magnet...

Страница 44: ...co od de er r The head of a magnetic encoder needs regular cleaning to be able to assure the integrity of the data encoded in the cards The magnetic encoder is cleaned when the printer is the object of a cleaning sequence with the pre satu rated cards refer to the Servicing and Maintenance chapter in this manual for further information Repeated passages of the cleaning card inside the printer clea...

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