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Dear Customer,
THANKS! You had a choice, and you bought an Everlast Product. We appreciate you as a customer
and hope that you will enjoy years of use from your welder.
Please go directly to the Everlast website to register your unit and receive your warranty information.
Your unit registration is important should any information such as product updates or recalls be issued.
It is also important so that we may track your satisfaction with Everlast products and services. If you are
unable to register by website, contact Everlast directly through the sales department via the main cus-
tomer service number in your country/region. Your unit will be registered and warranty will be issued
and in full effect. Keep all information regarding your purchase. In the event of a problem you must
contact technical support before your welder can be a candidate for warranty service and returned.
Please review and download the official warranty statement, located on our website
www.everlastwelders.com. If you are not in the United States, visit the distributor
’
s website warranty
information nearest to your region or country. Print it for your records and become familiar the terms
and conditions outlined in the warranty. Warranty terms vary from country to country and region to re-
gion. For this reason, the warranty is honored through the original national/regional branch of Everlast
that originally sold the unit only. If a product is purchased in one country or region, another country or
region is not responsible for the enforcement or backing the terms of the warranty and sale.
Everlast offers full technical support in several different forms. We offer domestic based phone support
and online support. Online support is available through email and through our website contact forms.
We also provide a welding support forum designed for customers and noncustomer interaction. Tech-
nical advisors are active on the forum on a regular basis. We also divide our support into two divi-
sions: technical and welding performance. Should you have an issue or question concerning your unit,
please contact performance/technical support available through the main company headquarters availa-
ble in your country. For best service, call the appropriate support line and follow up with an email. In
the event you do not reach a live person, particularly during heavy call volume times, holidays, or off
hours, leave a message and your call will normally be returned within 24 hours. For quick answers to
basic operating or service questions, join the company owned forum linked through the US website.
You should be able to find knowledgeable, helpful people and staff available to answer your questions,
and perhaps find a topic that already addresses your question at http:// www.everlastgenerators.com/
forums/.
Should you need to call or write, always know your model name, purchase date and welder manufac-
turing inspection date. This will assure the quick and accurate customer service. REMEMBER: Be as
specific and informed as possible. Technical and performance advisors rely upon you to carefully de-
scribe the conditions and circumstances of your problem or question. Take notes of any issues as best
you can. You may be asked a series of questions by the advisors meant to clarify problems or issues.
Some of these questions may seem basic or fundamental, but even with experienced users technical
advisors can
’
t assume that correct operating procedures are being followed for proper operation. They
must cover all aspects to properly diagnose the problem. Depending upon your issue, it is advisable to
have basic tools handy such as screwdrivers, wrenches, pliers, and even an inexpensive test meter with
volt/ohm functions before you call.
Please note:
To establish a warranty claim and return a unit for repair or replacement, you must call tech-
nical support first and go through basic diagnosis before an Return Authorization will be issued.
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