CUSTOMER SERVICE 1-888-707-1880 Dyaco Canada Inc.©2014
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General Maintenance and
Troubleshooting
1. Wipe down all areas in the sweat path with a damp cloth after each workout.
2. If a squeak, thump, clicking or rough feeling develops, the main cause is most likely one of two reasons:
i. The hardware was not sufficiently tightened during assembly. All bolts that were
installed during assembly need to be tightened as much as possible. It may be
necessary to use a larger wrench than the one provided if you cannot tighten the bolts sufficiently. The
majority of calls to the service department for noise issues can be traced to loose hardware or the rear
rails being dirty.
ii. Dirt build-up on the rear rails and polyurethane wheels are also a source of noise. Noise from build-up
on the rails can cause a thumping sound that you would swear is coming from inside the main body of
the machine because noise travels and is
amplified in the tubing of the frame. Clean the rails and wheels with a lint free cloth and rubbing
alcohol. Stubborn build-up can be removed with your thumbnail or a non-metallic scraper, like the back
edge of a plastic knife. After cleaning, apply a small amount of lubricant on the rails with your fingers or
a lint free cloth. You only need a thin coat of lubrication, wipe off any excess.
3. If squeaks or other noises persist, check that the unit is properly leveled before calling the service
department.
Elliptical Noises
Your new elliptical is engineered and manufactured to the strictest industry standards and tolerances. All ellipti-
cal trainers, no matter who the manufacturer, have a multitude of moving linkages and parts. Be aware that even
with the tightest mechanical tolerances there still could be a slight amount of play between some parts. This
inherent play can result in slight noises during use such as clicks and small thumps. Please expect that the
elliptical will not be completely silent.
Engineering Mode
The console has built in maintenance/diagnostic software. The software will allow you to make changes to the
console settings such as changing units from English to Metric or turning off the console beeps (if they are wak-
ng your family during your early morning workouts). To enter the Maintenance Menu (may be called Engineering
Mode, depending on version) press and hold down the
Start
,
Stop
and
Enter
keys. Keep holding the keys down
for about five seconds and the message window will display “Engineering Mode”. Press the
Enter
key to access
the menu below. Press the
Level
▲
/
▼
keys to navigate the menu.
a.
Key Test - Allows you to test all the keys to make sure they are functioning
b.
LCD Test - Tests all the display functions.
c.
Functions - Press Enter to access settings, use Level
▲
/
▼
keys to navigate.
i.
Sleep Mode - On; when turned on the console will darken after 30 minutes of no use. When
turned off the console will remain lit as long as the power is on
ii.
Motor Test - Continually runs the tensioning gear motor
iii.
Manual - Allows stepping of the gear motor
iv.
Key Tone - Turns off the speaker so no beeping sound is heard
v.
Units - Set to English or Metric display readings
vi.
Odometer Reset - Reset the odometer
vii.
Pause mode – On; when turned off, pressing Stop once ends the program; when turned on, the
console retains data for five minutes before switching to the startup screen
viii.
Safety – Off; when turned on the machine automatically goes to Level 20 of Resistance to prevent
unauthorized use by a child
d.
Security - Allows you to lock the keypad so no unauthorized use is allowed. When the child lock is
enabled, the console will not allow the keypad to operate unless you press and hold the Start and Enter
keys for three seconds to unlock the console.
e.
Factory Set
f.
Exit - Select to exit engineering mode.
Incline Calibration
: If there is a problem with the incline, try running the calibration. Press the
Incline
▲
key and
the
Start
key at the same time. Hold them down for five seconds and the Incline calibration will start and run
automatically. If the problem persists, contact Fitness service department.
