12. TROUBLESHOOTING
PROBLEM
CAUSE
SOLUTION
FIRST START-UP
IT MAY BE NECESSARY TO REPEAT THE FIRST LOAD PHASE A FEW TIMES TO FACILITATE THE APPLIANCE INITIAL
START-UP AS THE AUGER TUBE IS COMPLETELY EMPTY AND IT MAY TAKE A SPECIFIC PERIOD OF TIME TO FILL.
DISPLAY SWITCHED OFF
POWER OUTAGE
CHECK PLUG AND POWER SUPPLY.
FAULTY ELECTRICAL CABLE
CALL TECHNICAL SUPPORT.
INTERRUPTED FUSE IN CONTROL BOARD
CALL TECHNICAL SUPPORT.
FAULTY CONTROL BOARD
CALL TECHNICAL SUPPORT.
FAULTY DISPLAY
CALL TECHNICAL SUPPORT.
ALAR COOL FIRE
ACTIVE ALARM MISSING PELLETS
ACTIVE ALARM IGNITION FAULT
AL6 MISSING PELLETS
AL6 NO FLAME
NO FLAME
POWER OUTAGE
CHECK PLUG AND POWER SUPPLY.
NO PELLETS
CHECK HOPPER.
AUGER TUBE BLOCKED BY FOREIGN BODY
DISCONNECT PLUG, EMPTY HOPPER, REMOVE ANY FOREIGN
BODY, SUCH AS NAILS, ETC.
POOR-QUALITY PELLETS
CHANGE PELLET TYPE.
INSUFFICIENT PELLET SET VALUE AT MINIMUM HEAT
OUTPUT
CALL TECHNICAL SUPPORT.
POWER OUTAGE
SWITCH STOVE ON AND OFF, CHECK PLUG.
ALAR NO IGN
ACTIVE ALARM IGNITION FAULT
AL5 IGNITION FAULT
NO STAB
NO PELLETS
CHECK HOPPER.
SAFETY THERMOSTAT TRIGGERED
RESET THE MANUAL THERMOSTAT AT THE REAR OF THE STOVE
FAULTY FUME SENSOR
CALL TECHNICAL SUPPORT.
AUGER TUBE BLOCKED BY FOREIGN BODY
DISCONNECT PLUG, EMPTY HOPPER, REMOVE ANY FOREIGN
BODY, SUCH AS NAILS, ETC.
FAULTY AUGER TUBE MOTOR
CALL TECHNICAL SUPPORT.
FAULTY CONTROL BOARD
CALL TECHNICAL SUPPORT.
FAULTY EXHAUST BLOWER
CALL TECHNICAL SUPPORT.
DIRTY BURN POT
CLEAN BURN POT.
TEMPERATURE TOO COLD
REPEAT SWITCHING-ON PHASE SEVERAL TIMES, EMPTYING THE
BURN POT UPON EACH TIME.
DAMP PELLETS
CHECK PELLET STORAGE LOCATION.
FAULTY GLOW PLUG
CALL TECHNICAL SUPPORT.
ALAR COOL FIRE
AL1 POWER OUTAGE
DURING OPERATION THE ELECTRICITY SUPPLY WAS
CUT OFF
IF FOR MORE THAN 20 SECONDS THE STOVE GOES OUT/BURN
POT CLEANING IF FOR LESS THAN 20 SECONDS THE STOVE
RESTARTS IN WORKING MODE
BURN POT CLEANING
WARNING APPEARS AFTER 8 HOURS OF STOVE
OPERATION (4/5 KW MODELS ONLY) 8 HOURS ARE
CUMULATIVE
TO CLEAR THE WARNING, PRESS ALL 3 BUTTONS ON THE
DISPLAY FOR 4-5 SECONDS
IRREGULAR SLOW FLAME
ANTI-EXPLOSION DEVICE PLUG MISSING OR NOT CORRECTLY POSITIONED.
PARTIALLY CLOGGED FLUE PIPE
CLEAN FLUE PIPE IMMEDIATELY.
COMBUSTION AIR NOT SUFFICIENT
SUCTION PIPE CLOGGED.
CLOGGED STOVE
CLEAN BURN POT AND ASH DRAWER.
FAULTY / DIRTY EXHAUST BLOWER
GET IT CLEANED BY A SPECIALISED TECHNICIAN CALL
TECHNICAL SUPPORT.
INADEQUATE COMBUSTION AIR SET VALUE
CALL TECHNICAL SUPPORT.
ALAR FAN FAIL
EXTRACTION FAULT ACTIVE ALARM
AL4 EXTRACTION FAULT
AL. FAN
FAULTY OR DEFECTIVE EXHAUST BLOWER
CALL TECHNICAL SUPPORT.
THE BOARD DOES NOT HEAR THE MOTOR RUNNING
(DEFECTIVE BOARD)
CALL TECHNICAL SUPPORT.
ECO/MODULE
SET ROOM TEMPERATURE REACHED / CORRECT OPERATION, THE STOVE WORKS AT HEAT OUTPUT LEVEL 1. INCREASE
SET ROOM TEMPERATURE SO THAT APPLIANCE GOES BACK TO "WORKING" MODE.
STOP FIRE
CLN-BURN POT
CLEAN BURN POT
BURN POT CLEANING
PERIODIC CYCLE OF BURN POT CLEANING
CORRECT OPERATION.
STAND-BY / ECO STOP / PAUSE
SET ROOM TEMPERATURE REACHED / CORRECT OPERATION.
ALAR NEG. PRESS. FAIL
ACTIVE ALARM MISSING DEPRESS-
AL8 NO NEG. PRESS.
AL. PRESS. SWITCH – NEG. PRESS AL
EXCESSIVE OR INADEQUATE FLUE PIPE LENGTH
FIREPLACE NOT COMPLIANT, MAX 6 METRES OF TUBE WITH Ø
80mm AT EACH 90° BEND OR T-CONNECTOR AS 1 METRE OF
TUBE.
CLOGGED OUTLET
CLEAN FLUE PIPE / CALL AUTHORISED TECHNICIAN.
BAD WEATHER CONDITIONS
STRONG WIND.
ALARM ACTIVE FLOW ALARM
AL FLOW
SENSOR DIRTY, FLUE CLOGGED OR DOOR OPEN.
CALL TECHNICAL SUPPORT.
ALAR SAF FAIL
THERMAL-SAFETY ACTIVE ALARM
AL7 THERMAL-SAFETY
AL. SAF.
BOILER TEMPERATURE TOO HIGH
LET STOVE COOL DOWN, MANUALLY RESET THERMOSTAT ON
BACK. IF THE PROBLEM REMAINS UNSOLVED, CONTACT A
SPECIALISED TECHNICIAN.
TEMPORARY POWER OUTAGE
LET STOVE COOL DOWN, MANUALLY RESET THERMOSTAT ON
BACK. SWITCH STOVE ON AGAIN.
FAULTY EXCHANGER BLOWER
CALL TECHNICAL SUPPORT.
FAULTY THERMOSTAT WITH RESET
CALL TECHNICAL SUPPORT.
FAULTY CONTROL BOARD
CALL TECHNICAL SUPPORT.
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