Eurotech BoltGATE 20-25, Руководство пользователя

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BoltGATE 20-25 User Manual Rev. 1-1 2 How to Receive Technical Assistance
2 H
OW TO
R
ECEIVE
T
ECHNICAL
A
SSISTANCE
2.1 How to Ask for Technical Support
To ask for technical support, complete the following steps
1. Go to the Eurotech Global Support Centre: https://support.eurotech.com/
2. Submit a support request
3. Wait for the reply from the Support Team with the information you required
2.2 How to Send a Product for Repair
To send a product for repair, complete the following steps:
1. Go to the Eurotech Global Support Centre: https://support.eurotech.com/
2. Submit an RMA request
3. Wait for the reply from the RMA Department. It will contain:
l
The RMA number
l
The shipping information
4. Pack the product adequately using anti-static material and place it in a sturdy box with enough
packing material to protect it from shocks and vibrations
5. Ship the product to Eurotech following the information received from the RMA Department.
NOTICE
Any product returned to Eurotech, that is found to be damaged due to inadequate packaging,
will not be covered by the warranty.
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