exposure to abnormally corrosive conditions, events independent of human control which occurred
after the goods left the control of Glen Dimplex;
c)
The repair relates to the replacement of consumable parts such as fuses and bulbs or any other parts
of the product which require routine replacement;
d)
You are unable to provide us with reasonable proof of purchase for the product;
e)
the breakdown occurs after the expiry of the express warranty period set out in section 1 or
f)
the product was not purchased in Australia / New Zealand as a brand-new product.
3. Consumer guarantees
Our goods come with guarantees that cannot be excluded under the Australian / New Zealand Consumer
Law. You are entitled to a replacement or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not amount to a major failure.
4. How to make a claim
You may make a claim under this warranty through our website, contacting our customer care line or via
email. Contact details for Glen Dimplex Australia and New Zealand can be found at the end of this document
To make a valid claim under this warranty, you must:
a)
Lodge the claim with us as soon as possible and no later than 14 days after you first become aware
of the breakdown;
b)
Provide us with the product serial number;
c)
Provide us with reasonable proof of purchase for the product. This can take the form of a store
receipt, new home handover form or other payment receipt documentation; and
d)
If required by us, provide us (or any person nominated by us) with access to the premises at which
the product is located at times nominated by us (so that we can inspect the product).
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