Turn over the main unit, and turn the wheel back
FAQs
Machine goes in circles
Fault description
Treatment methods
- Turn over the main unit, check whether its
wheels rotate freely, and in case of any foreign
matters, clean them up immediately
Slow app reactions
- Recommend authenticating with your mobile's
hotspot
Delayed device
reactions
- If the radar is blocked, clean up foreign matters
immediately
Device ID not found
- Long press the return-to-charge key to enter
the network pairing mode
(Observe whether the WiFi indicator begins to
flash)
Failed software updating
by clicking in the App
- Place the main unit in the charging dock to
ensure whether the unit is charging
- Recommend updating the software when your
home network is stable
Map cannot be deleted
- Recommend deleting the map when your home
network is stable
Map unavailable
- Choose the map when your home network is
stable
No breakpoint resume
is performed after the
machine is fully charged
- The breakpoint resume is a type of actions
done by the main unit itself, which cannot be
intervened by human beings
Unable to upgrade
- Verify whether the main unit resides in the
charging block
- Observe whether the WiFi indicator is always
on, and verify whether the main unit is connect-
ed to Internet
Loud noise
- Wash HEPA and dry it before use, avoid
operating the machine in areas with water
accumulation
- Recommend cleaning the dust box and HEPA
regularly
- Choose a quiet suction force in the App
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