FAQs
Main unit cannot return
to charge
Fault description
Treatment methods
- See the "Initial Use" section in the "Quick Start
Guide"
Cleaning made not
according to
appointment time
- Reset the appointment
- Shut down the Do Not Disturb mode
Main unit does not work
- Charge the machine
- Place the machine flat against the ground
- Contact the service department
Machine does not clean
at appointment time
- Ensure the main unit is turned on
- Ensure the remaining battery energy is sufcient
- Check appointment times in the App: check
whether the status key is turned on, the
appointment time is correct, and the cleaning
frequency is only one time (if you want the
machine to respond to the appointment again,
reset the appointment time)
- After the last appointed cleaning is responded,
the cleaning is not completed due to abnormal
alarms or manual interventions. Please make
the main unit to enter its return-to-charge
status,or simply put it in the charging block
- In "Setup" menu items, click "Device Info Item",
then click "Syn Now" under the time zone to
solve the influence due to diference of time
zones
- Solve relevant alarms according to prompts
from the App
Main unit trapped
- The main unit will activate its escape mode
automatically, and if not, please help it manually
- Clean the entanglement from side brush, and
restart the main unit to check for normal
operation, or otherwise contact service depart
ment
- Clean away obstacles
Return to charge without
completing the cleaning
- Charge the main unit
FAQs
Machine cannot shut
down
Fault description
Treatment methods
- Move the main unit out of the charging dock,
and long press the power key for about 3s, then
withdraw you hand after the power indicator
begins to flash
- Turn over the main unit, press the red key under
the nameplate for 1s with a small cleaning tool
or pointed object
Rolling brush does not
rotate or gets stuck,
trigger an alarm
- Turn over the main unit, and turn the rolling
brush back and forth to check for foreign
matters
Note: Clean the rolling brush regularly in hairy
environment
Abnormal noise from the
rolling brush
- Turn over main unit, remove the rolling brush
cover and then the rolling brush, cleaning up
foreign matters entangled in the rolling brush
Abnormal laser radar
- Press around the radar house to verify whether
it will rebound, and whether there is a "click"
sound from switch closure
- Check for any foreign matters, and then
manually turn the radar slightly to see whether
it can rotate
- Wipe the radar with tissue
Front bumper fault
- Tap the front bumper to see whether it will
rebound smoothly, and check the bumper for
foreign matters around the front and bottom
- Wipe the radar with tissue
No water out
- Install the mopping plate and verify whether it
is in place
- Ensure the water tank has sufcient water
please contact the service department for plate
replacement
Left / right wheel does
not rotate or gets stuck,
triggering an alarm
Side brush does not
rotate
Turn over the main unit, and turn the wheel back
and forth to check for foreign matters
Clean the side brush regularly in hairy
environment
25
26
-
-
