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Problem
Solution
Motor will not start
• Make sure cleaner is fully powered.
• Push charger securely into electrical outlet, try another
outlet or check circuit breaker.
• See detailed “thermal cut-off” instructions above.
Charging indicator lights
are not lit while charging
• Make sure charger is securely inserted into electrical outlet.
• Make sure charging plug is securely inserted into the dock.
• Make sure that charging contacts on dock and charging contacts
on robot are correctly lined up and nothing is covering them. If
necessary use a dry cloth the remove dust or debris that may have
built up on the charging contacts.
Not enough
suction power
• Empty dust cup and clean or change filters. See page 9 for
maintenance instructions.
• Make sure cleaner is fully powered. Charge battery.
• Remove clogs that restrict the airflow.
Not enough
running time
• Make sure cleaner is fully powered.
• Charge battery for up to four hours before using.
Brushroll will not turn
• Check brushroll, brushroll frame and brushroll bearings for hair
wrap or debris. See page 9 for maintenance instructions.
12
Eureka Customer Service HELPLINE 1-800-282-2886
Li-ion
Problem solving
Make sure vacuum cleaner is off and charging plug is unplugged.
This vacuum cleaner has a special thermostat that protects the vacuum cleaner in case of motor
overheating. If the vacuum suddenly shuts off, proceed as follows: 1) Check the vacuum for a
possible source of overheating such as a full dust cup, tangled brushroll or clogged filters. If these
conditions are found, fix them and wait at least 30 minutes before attempting to use the vacuum.
2) After the 30 minute period, press the power button. If the vacuum still does not work, call the
Eureka Customer Service HELPLINE at 1-800-282-2886.
N O T I C E : Thermal cut-off
Discarding the vacuum and battery pack
Before you discard this vacuum, dispose of battery in an environmentally safe
manner. Do not discard battery with your regular household trash.
Important battery disposal information.
To find a disposal location nearest you, call 1-800-822-8837.
To preserve natural resources, please recycle or dispose of expired battery
pack properly. This product contains a lithium-ion battery. It must be disposed
of properly. Local laws may prohibit disposal of lithium-ion batteries in ordinary
trash. Consult your local waste authority for information regarding available
recycling and/or disposal options.
