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Etrel Load Guard | User manual
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6
TROUBLESHOOTING
If the message
Connection established
can be seen in Load Guard
Configuration software, then the configuration of the Load Guard and the
connection to the master charging station was successful. Same message
will be displayed in web interface of the master charging station.
CONFIGURATION SOFTWARE CAN NOT FIND THE
LOAD GUARD
If the configuration software (Load Guard Configurator 1.4) cannot find
the Load Guard in the network, the following should be checked:
•
Is Load Guard connected to the supply (Is PWR LED lit)?
•
Is Load Guard connected to the ethernet network (Are LEDs on
the ethernet socket lit or blinking)?
•
Load Guard must be in the same LAN network as the computer
that is used for the configuration and is the master charging
station in the same network?
•
Are other connections on the computer enabled (e.g. Wi-Fi, other
ethernet interface)? If there is another connection enabled in the
computer, it must be disabled. All of the possible connections
should be disabled, except the one used for the connection to the
Load Guard.
NO CONNECTION BETWEEN LOAD GUARD AND
CHARGING STATION
If the connection is not successful, perform refresh of the web interface
(Ctrl+F5). If this does not resolve the issue, perform reset of the charging
station and reset the Load Guard as well. Sometimes click on the
Sync
device time
helps. If the time on the Load Guard is not synchronized, the
connection will not work correctly!
Try connecting to other charging station with the selection of option
Charger redundancy supported
. Into the new frame on the left side write
the same data as for the first master charging station and save the
settings. If the connection with the Load Guard is still not established, turn
off the power supply of the Load Guard and charging station, wait for 30
seconds and then turn the power supply of the Load Guard and charging
station back.
If this does not work, check all steps of the procedure and start with the
configuration procedure again.
