Eternal GU145 (S), Руководство по эксплуатации

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F.A.C.T. (Factory Authorized Contractor Trained) – A licensed contractor who has been through the basic
installation class held by either an Eternal Sales Representative or Grand Hall factory personnel, who has
registered his/her company on the Eternal Dashboard system, and who has passed the authorization test.
F.A.S.T. (Factory Authorized Service Trained) – A licensed contractor who has already received his/her F.A.C.T.
authorization and ID, who has elected to take the higher level training class provided by Grand Hall including a
step-by-step product breakdown, and who has passed the authorization test.
Improper Installation – Product not installed in accordance with the instructions set forth in the Operator ’ s
Manual , including but not limited to usage of non-approved materials or plumbing connections, use of dielectric
unions, improper venting, failure to follow local codes, or improper gas supply.
Misapplication – Product installed on a job where the hot water usage is not in line with product ’ s primary
intended function: to supply suf  cient potable domestic hot water in accordance with the factory performance
and installation speci  cations set forth in the Operator ’ s Manual , including but not limited to: undersized system
where product cannot meet peak demand, plumbed in manifold with another brand of water heater, disregarding
Grand Hall sizing recommendations, power venting with air intake exposed to contaminated environment,
closed-loop recirculation for heating applications where water is no longer potable, mismatching models of
product in networked applications, and uncontrolled or improperly sized recirculation that causes excessive run
times or short-cycling not in accordance with product lifecycle speci
 cations.
Residential Application – Product installed on a single family residence where no more than one family utilizes
the installed product for domestic hot water supply (under 140 ° F). Residential recirculation is allowed and does
not impact the heat exchanger warranty if an Internal Pump Control (IPC) or external aquastat, or timer and
aquastat controls are used.
Commercial Application – Product installed for commercial or multi-family domestic hot water supply, space
heating applications, recovery of storage tank applications, continuous recirculation with at least aquastat
control, and sanitation purposes (above 140
° F).
Potable Water – Public utility or well supplied drinkable water in compliance with EPA secondary maximum
contaminant levels (40 CFR part 143.3), as follows:
1.
2.
3.
4.
5.
6.
7.
Grand Hall Limited Warranty
Contaminant Allowable Limits Contaminant Allowable Limits
Aluminum 0.2 mg/L Manganese 0.05 mg/L
Chloride 250 mg/L Iron 0.3 mg/L
Copper 1.0 mg/L Fluoride 2.0 mg/L
pH 6.5 – 8.5 Sulfate 250 mg/L
How to Obtain Warranty Service
Please contact your licensed, authorized Eternal contractor to obtain diagnostics and warranty service for your
water heater. You can
 nd authorized contractors at www.eternalwaterheater.com. Simply enter your zip code for
a listing of nearby authorized contractors. Be sure to have your model number, serial number and the error code
displayed on the front of the unit available for your contractor so that he/she may arrive at your location with the
necessary tools and parts to remedy the situation. The contractor may contact our technical support department
24/7 toll-free at
1-866-946-1027 and we will help troubleshoot through the process. WARRANTY SERVICE WILL
BE PROVIDED ONLY IF THE SERVICE POLICIES GUIDE IS FOLLOWED.
Grand Hall will warrant the heat exchanger against leaks when used normally with water meeting the above EPA
standard. In addition, Grand Hall will warrant against water hardness: Up to 15 grains per gallon (250ppm) for
single family Residential Applications, and up to 7 grains per gallon (120ppm) for Commercial Applications.
US Contact: Manufacturer:
Grand Hall USA, Inc. Grand Hall Enterprise Co., Ltd.
3838 W. Miller Rd., 9th Floor, No 298, Rueiguang Rd.
Garland, TX 75041 Neihu, Taipei Taiwan (114)
Toll-Free: 866-946-1096
DEFINITIONS
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