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Troubleshooting 23
Troubleshooting
Isolate and correct faults in the ColorSource ThruPower, according to the following.
No Output to the Loads
• Ensure that correct power is supplied to the cabinet, and that the power cables are
properly connected.
• Check that the DMX LED shows steady green illumination, indicating that a stable DMX
signal is present. A blinking pattern indicates that no DMX signal is present. If the LED
is blinking, check the DMX connections according to the ColorSource ThruPower
Installation Manual.
• Check that the power LED shows steady blue illumination. A blinking pattern indicates
a problem with the incoming power supply. Check the supply with the assistance of a
suitably qualified electrician.
• Check that the cabinet is not in over-temperature mode. If the display shows overtemp,
cool the cabinet appropriately until outputs turn back on.
Outputs cannot be dimmed
• Ensure that the incoming power to the cabinet is on (verify that Power LED is not
blinking).
• Ensure that the outputs are configured for Dimmer mode (not Relay or TPAuto). For
more on configuring outputs, see
ThruPower configuration
on
page 9
Outputs cannot be turned off
• Ensure that the bar graph on the home screen displays the expected levels for the
outputs.
• If the bar graph shows zero but the output is still on, you may have a failed triac. Consult
a qualified service person to have the triac replaced, or contact ETC technical services.
WARNING:
If an overtemperature condition is displayed, the internal heatsinks
have reached 100° C. Ensure that the exterior of the product is
properly cooled:
• The ambient temperature surrounding the cabinet must not
exceed 40° Celsius.
• The cabinet must be provided adequate airflow.
• The vents must not be obstructed.
Once the overtemperature condition is corrected, the error should
clear. If the error persists, contact ETC Technical Services for
assistance.