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User manual
Troubleshooting
9. TROUBLESHOOTING
1. What do you do when the
chair is completely dead?
-
The chair is unpowered.
-
Fault in the electronics.
-
Fault in the electrics.
-
Remove the charge contact.
-
Check that the on/off switch is set to On.
-
Check that the magnetic key is not
activated.
-
Check that the switches for disconnecting
the motor are in “Operation” position.
2. The chair can be moved but
none of the electrical
functions are working?
.
-
Fault in the electrics.
-
Contact your dealer.
3. The chair will not accept a
charge.
-
Fault in the charger.
-
Poor contact in the charge
contracts / cable.
-
Fault in the electronics.
-
Defective batteries.
-
Plug in the chair.
-
Make sure that the indicator lamp on the
charger is on.
-
If the indicator on the charger is not on,
there is a fault in the charger.
-
Contact your dealer.
4. The chair’s indicator lamp
flashes once, with two
seconds’ gap between
flashes.
-
The joystick has to be purged
of data for the rest of the
system.
-
Leave the chair on for 10 seconds, switch
it off for 10 seconds, then switch it on
again. The chair should be ready for
operation.
5. The chair’s indicator lamp
flashes twice, with two
seconds’ gap between
flashes.
-
The speed limited for the seat
lift has been activated.
-
Fault in the electronics.
-
Not a fault. Lower the seat height until it is
below the speed reduction limit.
-
Contact your dealer.
6. The chair’s indicator lamp
flashes several times, with
two seconds’ gap between
flashes.
-
Fault in the joystick.
-
Fault in the electronics.
-
Fault in the cable.
-
Count the number of flashes, then contact
your dealer.
7. The chair is difficult to
move.
-
Incorrect operating program.
-
Incorrectly adjusted program.
-
Select a different operating program.
-
Contact your dealer.
8. The speed of the chair is
suddenly halved while it is
moving.
-
Seat position too high.
-
Fault in the speed limiter.
-
Check the seat height as the chair is fitted
with speed reduction.
9. Electric back function and
electric tilt move forwards
only.
-
Not a fault.
-
Fault in the limiter switches
and/or diodes.
-
Raise the seat so that the limiter switches
are not enabled.
-
Contact your dealer.
10. A part seems loose.
-
Not tightened enough.
-
Threads stripped.
-
Incorrect assembly
-
Impact or vibration damage.
-
Check fitting or tightening.
-
Tighten loose screws.
-
If you are not sure what is wrong or how
you should fix it, contact your service
partner.
11. Lift, tilt or back function
moves in one direction only.
-
Fault on the tilt switch
-
Fault in the electronics.
-
Trap guard activated if this is
mounted on your chair.
-
Check whether there are any foreign
bodies in the cover, and remove these.
-
Contact your dealer.
These points are intended to provide simple guidance. Contact your dealer for further
assistance.
