General
Warranty, guarantee and liability
5
1.2
Warranty, guarantee and liability
Requirements
We can only accept liability for the function of our
products if they are correctly installed and operated.
This is only possible if the conditions below are
complied with.
Observe local building and fire safety regulations
Local building and fire safety regulations must be
observed.
Suitable fuels
•
Wood chips according EN ISO 17225-4:2014,
quality classes A1/A2/B1/B2, size P16S-P31S,
maximum water content 35% (M35)
•
Wood pellets according EN ISO 17225-2:2014,
quality class A1, ENplus-A1
•
Shavings and swarf briquets according EN
ISO 17225-3:2014, quality classes A1/A2/B
•
In Germany: fuel classes 4/5a according
1. BImSchV. Use fuel classes 5/6/7/8 only after
consultation with company ETA.
Operation with unsuitable fuels, in particular high-
slag pellets from grain waste, for example, or
corrosive fuels such as miscanthus fertilised with
potassium chloride, is prohibited.
Expanding the control system
Only components provided by us may be used for
expanding the control system, unless these are
generally available standard devices, such as thermo-
stats.
Regularly perform cleaning and maintenance
Cleaning and maintaining the product is essential. The
required steps and intervals are either contained in this
documentation or included as a separate document.
Repairs
Repairs are only permitted using spare parts provided
by us. The only exceptions are common standardised
parts such as electrical fuses or fastening materials, as
long as they possess the required features and do not
restrict the functionality of the system.
Proper installation
The installing contractor is liable for proper installation
according to the corresponding installation instructions
and the relevant rules and safety regulations. If you as
customer have installed the heating system partly or
entirely without relevant training and in particular
without up-to-date practical experience, without having
the installation checked by a trained and responsible
expert, we exclude defects in our delivery and conse-
quential damages resulting from this cause from our
warranty, guarantee and liability.
Repair of defects
For repairs of defects carried out by the customer or by
a third party, ETA shall only bear the costs or remain
obligated by warranty if this work was approved in
writing in advance by the customer service of ETA
Heiztechnik GmbH.
No tampering with boiler safety devices
Boiler safety devices such as those mentioned below
must not be tampered with: Temperature monitoring
and control devices, safety temperature limiters, safety
valves and thermal discharge valves.
No water or moisture in this area.
No leaks in the components, e.g. screw con-
nection or maintenance cover.
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