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A service representative will then assist you in the appropriate action to be taken.
For
efficient processing of your enquiry please have proof of purchase, the date of purchase
and the retailer name you purchased the item from, and the brand on the product. Photos
of the product, and scans of receipts, may be requested to assist with your claim.
The service centre representative will assess the claim. If:
1)
there is a minor fault
, they can offer either a replacement spare part, replacement
unit, repair or other suitable remedy;
2)
there is a major fault,
they can offer a replacement, repair or suggest you return
to the store you purchased it from for a full refund.
Please note –
a request for compensation will need documentary evidence of the
loss or damage suffered. It will also need to be evidenced that such a loss was a
reasonably foreseeable result of a failure by Boyles Fitness to comply with a
consumer guarantee under the Australian Consumer Law.
3)
The product was damaged through abnormal use,
no refund or repair can be
offered.
The sending of replacements, spare parts or the cost of repair carried out by the Service
Centre will be organized and covered by Boyles Fitness
.
If collection of the item is
required this will be organized by the Service Centre and at our expense. Do not return
any products without authorization as this will be at your expense.
Our sales and service centre has been set up to provide assembly assistance, replacement
parts and accessories, and to efficiently handle all warranty related matters. Please note
upon receiving your warranty claim our Service Centre will send, via post or email, a
repair and refurbished goods or parts notice.
SERVICE CENTRE
Contact details and hours of operation
.
Freecall 1800
465
070
9:00am – 4:30pm Monday to Friday (excluding Public Holidays)
9:00am – 3:00pm Saturday
This product is warranted by Boyles Fitness Equipment Pty Ltd 130 Carrolls Road,
Menangle NSW 2568 Phone 02 4636 6680
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