Fix 3:
Try removing COM ports that are no longer in use from your PC. This is done by going to device
manager, click the View tab at the top and show hidden devices. Go down to the COM ports section
and remove any COM ports that are no longer being used.
Fix 4:
If the device manager is showing the TriggerBox as a COM port try updating your PC/Laptops
COM port drivers. They might be out of date. This can be done via - Right-click the COM port in device
manager ---> automatically update driver software. If that doesn't work download them manually
through
. Make sure you get the correct version for your OS.
Note:
If none of the above fixes your issue with the software not finding your TriggerBox please send
your latest log files (TriggerBoxController > data > logfiles) to [email protected]
Issue: Save to memory button isn't working. Settings are not saving to the TriggerBox.
Fix 1:
Download V1.6 of the TriggerBoxController software. This issue has now been fixed. You can
Note:
This was a known issue with V1.3 of the TriggerBoxController software. Thank you to everyone
who let us know about the issue.
Issue: TriggerBoxController software is not opening on Mac.
Fix 1:
You need to give the software permissions to run on your Mac. To do this hold Ctrl and
right-click the .jar file and click open. A dialogue box will open asking if you want to run it, click open
and the software will run.
Note:
You will not need to do this every time you want to run the software.
Issue: Cameras fires when TriggerBox connecting to TriggerBoxController software.
Fix 1:
Turn your cameras off while starting up your setup and connecting the TriggerBoxes will stop
this from happening.
Note:
This is a known issue and we are working on fixing it. This will be fixed in V1.4 firmware.
Issue: TriggerBoxController GUI sometimes enters an idle state. Can't press red
button/change settings. Hard reset required. Only applicable when using in parallel with
SmartShooter.
Fix 1:
In SmartShooter there’s an option to disable the ‘Canon ESDK’ that can improve the reliability of
the cameras USB connection. That could be causing the TriggerBox's USB connection to stop.
Fix 2:
Computer may be entering sleep mode. This could disrupt the USB connection to the box. Set
the computer's power/sleep settings to never standby while using TriggerBox.
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