iLog User Guide
37
Warranty information
Warrant conditions are set out the ESCORT Data Logging Systems’ current Terms and Conditions as published on the
date a claim is made. Below please find the wording as per version TCEDLSINT042. This is, however, not binding and the
current Terms and Conditions will prevail over the details given here.
Product Warranty period is 24 months (excluding batteries).
Warranty does not cover:
- Loss of use or consequential loss,
- Calibration if the unit has been subject to environmental conditions outside the specified ones
- Willful damage, mistreatment, misuse or abuse of the product,
- Loss or damage caused by the ingress of moisture, unless ordered with immersion rating,
- Batteries,
- Circumstances where the unit has been modified from manufacturers specifications,
- Exposure of the logger to temperatures outside the specified storage temperature,
- Exposure of the logger to environmental conditions outside the specified ones
In case of a warranty claim ESCORT Data Logging Systems Ltd. will repair the goods or supply
an equivalent replacement.
In some circumstances, where a specific return was authorized, ESCORT Data Logging Systems
Ltd. may permit the use of its Federal Express account for returning goods. Such permission is
valid ONLY for the authorized shipment. ESCORT Data Logging Systems Ltd. will not accept any
freight charges for goods that have been returned without ESCORT Data Logging Systems Ltd’ s
expressed permission.
Customers and distributors may return product to us for accuracy testing, if they have
doubts as to the product’s overall accuracy:
- If the product is returned within the warranty period, a Traceability certification will be performed,
and a certificate issued.
- If the logger does not pass the certification, i.e. the logger is at fault, the logger will be replaced
or repaired as per the warranty conditions and no charges (other than freight charges) will apply.
The new logger will be issued with a Traceability certificate free of charge.
- If the logger reads within the specifications, a Traceability certificate will be issued and you will
be charged for this service.
- If the product is returned outside the warranty period, a Traceability certificate will be issued and
charged regardless of the outcome of the test.
- ESCORT Data Logging Systems Ltd. will not pay for any performance tests undertaken by any
outside organization without prior approval.
Recycling of electronic devices
Some parts in products from ESCORT Data Logging Systems consist of recyclable materials, but
others should not be disposed of in household waste. To avoid pollution, we kindly ask you to
adhere to national policies and regulations concerning waste disposal and recycling. iLog data
loggers must be returned to your distributor for disposal (European Standard EN 50419:2005).
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